Anne Harkness, Director of the Queen Elizabeth University Hospital Glasgow, said: “Our Emergency Department (ED) and Immediate Assessment Unit (IAU) were both extremely busy last week and we apologise to those patients who had a long wait to be admitted.
“After a number of weeks where the A&E performance at the Queen Elizabeth University Hospital had shown a sustained improvement, these latest A&E figures are particularly disappointing.
“Our analysis for this most recent performance has shown that the new model of care within our Immediate Assessment Unit (IAU) has been seeing significantly more patients than was projected. Elsewhere patients are also spending longer in hospital than we had anticipated.
“We are fully committed to tackling these issues and are putting in place a number of immediate steps to improve the situation.
“Additional capacity will be created within the IAU to tackle the bottlenecks by identifying an alternative location for surgical and urological patients coming through that unit.
“We will also continue to work with staff to streamline all other clinical processes in particular early supported discharge.
“Our staff are working hard to ensure patients attending the emergency department are admitted to a bed or discharged within four hours.
“We are confident that these measures will see us return to an improved performance.”
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