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Praise for Health Staff After Achievements Recognised at Annual Review

Thursday, August 20, 2015

More than 200 patients and members of the public attended the annual review of Scotland’s largest health board - NHS Greater Glasgow and Clyde (NHSGGC) – today (Thursday, August 20th 2015). 

Chaired by Shona Robison MSP, Cabinet Secretary for Health, Wellbeing and Sport, the annual review offers the opportunity to review the Board’s performance across a number of key health priorities. 

The Cabinet Secretary said:  “I have today met with staff and I wish to record my thanks to them for their significant efforts over the past year.  Particularly in view of the major changes to acute services in Glasgow during 2014/15 their hard work deserves recognition.”

Today's annual review was well attended and it was very valuable to hear the views of GGC residents and get their feedback during the public question and answers session. 

Andrew Robertson, Chairman of NHSGGC, reported significant achievements in meeting or exceeding the majority of its HEAT targets through which thousands of patients have benefited from health improvement initiatives and earlier and more innovative treatment. 

The audience in attendance heard how just under 92% of patients referred urgently with a suspicion of cancer began their treatment within 62 days and more than 96% of patients diagnosed with cancer began their treatment within 31 days exceeding the national target of 95%. 

Over the past eight years our hand hygiene compliance rates have increased from 62% to a significant 98% but even more impressive is the overall rate of C difficile which has dropped by a massive 43%. 

There have been 14,800 alcohol brief interventions in the last year exceeding the target set for us by 200.  We have also exceeded the 90% target of patients treated within 18 weeks of referral including child and adolescent mental health services who are seeing 99.9% of patient within 18 weeks and almost 96% of all patients referred for psychological therapy staring treatment within 18 weeks. 

Mr Robertson said:  “I am very proud of the performance of our 38,000 workforce.  They have delivered some tremendous successes and worked hard to drive up quality and standards of person centred care during a time of tremendous change with the migration to the new Queen Elizabeth University Hospital and new Royal Hospital for Children and the closure of the Western Infirmary, the old Southern General, the Victoria Infirmary and the old RHSC at Yorkhill. 

“We have seen some excellent progress in relation to infection control and waiting times and we have also delivered significant developments in community based healthcare. 

“These achievements are particularly pleasing when you consider that during 2014-15 NHSGGC dealt with some 445,912 A&E attendances, 400,765 new outpatient attendances, 165,943 day case procedures, 362,250 inpatient stays and more than 15,000 births. 

“We have also established a number of ways for patients, carers and relatives to feedback their experiences of the care received.  

“The universal patient feedback system originally introduced as a pilot has been so successful it is being rolled out across all hospitals.  It is seen as a simple way for patients to score their experience by completing a card on the day of their discharge.  The completed cards are analysed once a month and the scores are prominently displayed in wards. 

“Whilst we have exceeded many of our targets there are still challenges which we are working hard to address.” 

Some areas where NHSGGC is continually working to improve performance include A&E waiting times and delayed discharges.  We continue to develop our work with social care partners on driving change, creating new ways of working between hospital care and community based services and the new integrated joint boards will help strengthen this work. 

NHSGGC Chief Executive, Robert Calderwood, added: “In addition to the progress that we have made against our national targets we have continued to invest in new facilities in the heart of communities such as the new Shields Centre in Pollockshields and the new Possilpark Health and Care Centre.  

“Providing modern state of the art community facilities will continue over the next couple of years with new health centres in Greenock, Clydebank, Woodside, Gorbals, Maryhill and Eastwood. 

“We have also changed the physical landscape of Glasgow with the opening of the new Queen Elizabeth University Hospital and new Royal Hospital for Children which was on schedule and within budget.   In January this year the keys were officially handed over from the contractor and by the end of April the first patients were being seen and treated. 

“This is a major milestone and I would personally like to pay tribute and thank our 38,000 staff who have made these achievements possible.” 

Some of NHSGGC’s other key performance highlights include: 

  • 91.3% of our patients were treated within 18 weeks of Referral To Treatment exceeding the 90% target.
  • We continuously exceeded the 91.5% drug and alcohol waiting times target, with 95.5% of patients referred for treatment within three weeks.
  • a total of 14,797 alcohol brief interventions were delivered exceeding the planned number of 14,579 interventions.
  • 99.9% of our outpatients waited no longer than 12 weeks from referral to a first outpatient appointment.
  • 100% of eligible patients were screened for IVF treatment within 12 months exceeding the target of 90%.


For further information either telephone 0141 201 4429 or email [email protected].uk  

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Last Updated: 11 November 2021