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Patient Rights Act Treatment Time Guarantee

October 17, 2012 11:41 AM

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The new Treatment Time Guarantee is part of the Patients Rights Act which has renewed the focus on achieving set targets within the NHS.  It is hoped the TTG will be mutually beneficial to patients, their families and those delivering healthcare services.

Some treatments and services are excluded from the Treatment Time Guarantee, these are:  assisted reproduction; obstetrics services; organ, tissue or cell transplantation whether from a living or deceased donor; designated national specialist services for the surgical intervention of spinal scoliosis; the treatment of injuries, deformities or disease of the spine by an injection or surgical intervention.

The purpose of the TTG is to ensure that patients are seen as quickly as possible. Under the new guarantee, patients must agree to keep hospital appointments and admissions; let us know if they need to cancel an appointment or admission; let us know if they are going to be unavailable for any period of time and let us know if they change their names, address or phone details.

In order to meet this guarantee, the patient may be offered an appointment in any of our hospitals within NHSGGC.  The patient will be offered two reasonable offers of an appointment, if they decline both the offers then their waiting time will be reset and the process started again.

The Treatment Time Guarantee (TTG) means that once a patient has been diagnosed as requiring in-patient or day case treatment and has agreed to that treatment, that patient’s treatment must start within 12 weeks of being agreed with the clinician.

NHS Greater Glasgow and Clyde’s board has given the green light for a new treatment time guarantee for all its patients.

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Last Updated: 06 February 2015