A successful free health visitor transport service can now “speak” to its customers in five languages!
The service, a partnership between NHS Greater Glasgow and Clyde (NHSGGC), Strathclyde Partnership for Transport (SPT) and Community Transport Glasgow, has now produced leaflets in the top five languages, other than English, spoken throughout the Board area – Polish, Arabic, Urdu, Punjabi and Mandarin/Chinese.
Chris Drapper, NHSGGC Transport Manager said: “We recognise that these five languages are the most common in Glasgow and Clyde and these leaflets represent a further reaching out to the wider community.
“The leaflets are being issued to Community Health/Community Health Care Partnerships where these languages are most predominant and community leaders can contact them for copies.”
The initiative also has the support of the Rami Ousta, Chief Executive Officer of the Black and Ethnic Minorities Infrastructure (BEMIS).
Mr Ousta said: “We are happy to complement the efforts of NHS Greater Glasgow and Clyde in promoting diversity and effecting equal support through different mediums.
“These leaflets stand as a good example of such a complementary service to diverse communities in the city.”
The service covers the Glasgow City, Cambuslang and Rutherglen, Renfrewshire and East Dunbartonshire areas and transport is provided to the Southern General, Stobhill, Gartnavel General and Royal Alexandra Hospitals, plus Glasgow Royal, Western and Victoria Infirmaries.
It was launched four years ago to ease transport difficulties some hospital visitors have with evening visits.
Priority is given to people travelling to their nearest hospital, those aged over 60 years of age, people with a disability and those on benefits.
Seats can be booked by contacting the booking hotline on 0845 128 4027 between 1-4pm Monday-Thursday and 1-3.30pm on Fridays.
People who are not comfortable speaking English are advised to ask a family member or friend to make the call on their behalf.
Callers are asked for their address, which hospital they are going to and what time visiting begins and ends.
All information is treated in the strictest confidence and passengers are picked up as near as possible to their front door.
Councillor Jonathan Findlay, Chair of Strathclyde Partnership for Transport (SPT) said: “We welcome this very positive step by our partners at NHSGGC and hope it encourages even more people to use the evening hospital visitor transport service.”
For further information either telephone 0141 201 4429 or email [email protected]