Professor Henry Dargie, Director of the Scottish National Heart Failure Service, said: “We are extremely sorry if Mrs Scroggie feels let down by a lack of communication. As Mrs Scroggie herself described on radio this morning, the unit has very close relationships with patients and their families. At the time of the review, I and fellow clinical colleagues decided that if the families had any concerns they would come to speak to us direct given the closeness of our relationship. We did not want to intrude at a time of grief, particularly in the run up to Christmas, although we were prepared and ready to discuss the review with any of the families had they contacted us with concerns. It was our intention to contact them as soon as we had the reviewers’ final report so that we could explain in detail the reasons for the review. That still is our intention. In hindsight however, we fully accept that the families might have wished us to contact them in advance of the review being carried out. I have this morning now spoken to all the families concerned.“
For more information contact NHS Greater Glasgow and Clyde Communications on 0141 201 4429.