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Evening Visitor Transport Service Now Picking Up in Rutherglen and Cambuslang

November 16, 2007 1:09 PM

Hospital visitors in Rutherglen and Cambuslang can now book their seats for NHS Greater Glasgow and Clyde’s successful free evening hospital visitor transport service.

The door-to-door scheme has now been expanded to include these areas, and it is expected that most journeys will be between the Victoria Infirmary and the Southern General Hospital.

A partnership between the health board, Strathclyde Partnership for Transport (SPT) and Community Transport Glasgow, the project makes journeys easier, simpler and safer for evening hospital visiting.

Using community transport, all local residents are eligible, but the service will prioritise people who are older, disabled or on low incomes

Chris Drapper, NHS Greater Glasgow and Clyde’s Transport Projects Manager, said:

“Being able to visit relatives and friends in hospital is an important part of their recovery.

“This service not only offers a reliable option, but in designing the project we took on board community anxieties around travelling unaccompanied at night.”

Provost Russell Clearie welcomed the expansion of the visitor transport service into the Rutherglen and Cambuslang area.

He said: “Having a loved one in hospital is a traumatic experience for anyone so anything that makes visiting relatives and friends easier and safer is great news.

"And I am delighted the people who are in most need of a free, safe and easily accessible service will get it - especially those in our communities who feel particularly vulnerable being out in the evening."

The transport scheme operates on weekdays between 6-10 pm, and currently covers the following hospitals - Glasgow Royal Infirmary, Western Infirmary, Victoria Infirmary, Stobhill Hospital, Southern General, and Gartnavel General.

Mr Graham Dunn, Development Officer of Community Transport Glasgow, described how the growth of the initiative will help the local area:

“Community Transport Glasgow is delighted to be delivering the transport visiting service to the residents of Cambuslang and Rutherglen. 

“Community Transport is about delivering transport to those communities with most need.  This service has enabled the residents of Glasgow City to be able to visit loved ones, and by extending this service it is hoped that it will become an invaluable service to residents in the Cambuslang and Rutherglen area”

SPT are handling the bookings for the service and vice-chair and South Lanarkshire Councillor Davie McLachlan, said:

“I’m delighted that this service is being extended to Rutherglen and Cambuslang.  It has proved invaluable to many people visiting friends and loved ones in hospital and I hope many others will now take advantage of the fact it has been extended.  SPT is proud to be part of this initiative.”

Notes to Editors:

A number of partners are involved in this project - NHS Greater Glasgow and Clyde are providing funding to Community Transport Glasgow (CTG) to operate the service; Glasgow City Council provides support to CTG to develop the Community Transport sector in the city; and Strathclyde Passenger Transport, being commissioned to provide the expertise to manage the booking and despatch system.
The Booking Hotline for the Evening Visitor Service is 0845 128 4027.

Community Transport Glasgow is a membership organisation made up of the five Community Transport Operators who work throughout Glasgow.

A customer satisfaction survey carried out earlier this year revealed that 99 per cent of registered clients who responded described the drivers as “excellent”, 97 per cent give the same rating for punctuality, and vehicle cleanliness scored 96 per cent.

Since its October launch last year passengers have made more than 7000 journeys, and the service now has 400 plus registered users.

replied that the journey would have taken too long.
And when asked if they could have used public transport but decided not to, 59 per cent

For more information contact NHS Greater Glasgow and Clyde Communications on 0141 201 4429.

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Last Updated: 06 February 2015