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February 17, 2006 3:19 PM

Feedback from patients across West Glasgow will be used to help develop and improve local services.

Over the last few months, NHS Greater Glasgow staff have been working with people living in the area with diabetes to get feedback on how diabetes affects their lives, the services available to them locally and how they feel these could be developed and improved.

The results of the focus groups have now been shared with the Glasgow-wide multi-disciplinary group that oversees the development diabetes care in the city. Specific feedback has been provided to services locally and the outcomes have been shared with diabetes specialist nurses across the city and local GPs.

As a result, a number of developments are now being taken forward to increase understanding of diabetes and raise awareness of the services and support available. Diabetes Specialist Nurses will act as a guide for general practices and other health professionals working in the community. Information on the role of Diabetes Specialist Nurses and the ‘Living with Diabetes' groups they hold for patients will also be revised.

Patient groups in a number of local GP practices have now been established to develop a patient-held record for people with diabetes.  An evening meeting to bring together health professionals from hospitals and the community to discuss individual cases and to promote understanding of others' roles is also planned for the near future.

Diabetes Specialist Nurse, Christine Skivington, said: "As a healthcare professional it is always important to evaluate how patients perceive their care.  The focus groups have provided us with a valuable insight into the standard of care that we are currently providing for people with diabetes.  It also became clear the individuals who took part in groups appeared to be unaware of the wide range of support services that could be available to them."

The meetings, which took place, involved public health practitioners, an older people's services co-ordinator, a public involvement worker, diabetes specialist nurses who are based in the community and local people with Diabetes.

A range of topics were covered, including experiences at diagnosis, feet and eye care, diet, awareness of condition and of services, availability of information, exercise, experiences/awareness of multi-disciplinary clinics, therapy and aspects of care that are important to people who have diabetes.

Margaret Black, Scottish Primary Care Collaborative Project Manager in West Glasgow, said: "This has been a really interesting and rewarding piece of work to be involved with, not least because it continues to give rise to new ideas and to suggest worthwhile changes.  One of the people who came to a meeting said when asked what was important to him in his care that there is "no one important thing – it has to be a complete package".  We would like to think that some of the actions we are now taking forward will contribute to ensuring that this becomes reality."



Media Contact: Lyn Stirling 0141 201 4558.

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Last Updated: 06 February 2015