NHS Greater Glasgow, Glasgow City Council and Strathclyde Police are urging elderly residents to be extra vigilant following reports of bogus health and home care telephone calls.
The warning comes after an elderly woman in the Bridgeton area of Glasgow received a telephone call from a woman who claimed she was carrying out a health survey in the local area. After checking the woman's age and making sure she lived alone, the caller arranged an appointment to visit her at home the following day. Fortunately when the caller phoned back later to rearrange the visit the woman became suspicious and told her she no longer wanted to go ahead with the appointment. She then informed a nurse from her local health centre who reported the incident to the local police.
Police also received reports of an incident where an elderly woman from the Govan area received a call in the early evening from a woman who asked her to leave her front door unlocked to allow someone to come round to help her get her ready for bed. The woman's genuine home carer arrived at the house later that evening to find the woman's front door open although, fortunately, no one else had actually entered the house.
· If you receive a telephone call about health or social care services from someone you do not know ask the caller for their name, job title and telephone number and say you will phone them back. Contact your local health centre, surgery or social work area office to check the caller is genuine before you call them back
· Never leave your door unlocked – genuine home carers will have a key if they need one
· If someone who you do not know visits your home claiming to be from the local health or home care service - ask to see their identification before you let them into your home. If you are in any doubt ask them to wait outside and contact your local health centre, surgery or social work area office to make sure the visit is genuine
· Report any doubts or concerns to your local health centre, surgery, social work area office or police station
Media Contact – Elsbeth Campbell – 211 3891