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*UPDATED* Hospital visiting changes, home testing kits, Vaccine info, general info and guidance for public, NHSGGC staff, and community-based services.

Make the most of your request

If you want to make a request for information there are some small but important things to consider which will help us to process your request. 

Is the information already publicly available?
It is worth checking the NHSGGC website and our Publication Scheme first to see whether the information you want to request is already published on our website.  However we recognise that not all websites are easy to find your way around.  Our website has a Sitemap which provides a list of all the different microsites which make up our site.   If you do not immediately find what you are looking for then please contact us - our FOI staff can give advice on the information available on the website and through the Publication Scheme and may be able to guide you to your area of interest.   

Keep FOI separate from other issues
When you are making an FOI request it helps if you can keep this separate from correspondence that may deal with other issues.  A request can sometimes be overlooked if it is contained in a long email or letter.  If you keep your FOI request separate this will help speed up processing and make sure it isn't held up while we are dealing with other matters you have raised.

Seeking advice and assistance
Every Scottish public authority must provide reasonable advice and assistance to anyone who wants to make a request.  If you are not sure about exactly what information you want to ask for or how to word your request, then contact us for advice.  We want to help you get the right information first time around.

Make sure you know what the focus of your request is
Sometimes it is difficult for us to respond to FOI requests if they are too broad, or wide-ranging and we may spend unnecessary time looking for information that you don't really need.  Remember as well that we can only provide recorded information that is stored or held in some way, for example in a report, spreadsheet, or a minute from a meeting.  If possible you should avoid asking for an opinion or view on an issue - this is often unlikely to be recorded.

More information on your right to request information and useful Tips for Requesters can be found on the website of the Scottish Information Commissioner.

Last Updated: 06 February 2015