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Countering Digital Hate

Centre for Countering Digital Hate

There is good evidence that when people are engaged in deliberate trouble making or ‘trolling’ on social media the best response is to block and ignore. This is similar to our advice to hang up on abusive telephone calls.

A practical, evidence based, guide on how to deal with online hate is here, published September 2019. https://www.counterhate.co.uk/dont-feed-the-trolls

When posts include messages that may be defamatory or contain criminal content then the best process for any individual to follow is:

  • Record – take a screenshot showing the message, the account name, time and date
  • Report – report directly from the platform to the social media company. Keep your record in case you wish to refer to the police or a lawyer
  • Recruit help – consult with your manager, professional association, trade union or [email protected]
  • Contact the Communications Department at NHSGGC. 0141 201 4429 or[email protected] 
    We may be able to support you by requesting deletion via our official social media accounts and by reporting problem posts to the social media platform. Please note, the terms and conditions of the main social media channels mean we can only do this once the subject of adverse posts has reported problem posts themselves.

    Centre for Countering Digital Hate

    There is good evidence that when people are engaged in deliberate trouble making or ‘trolling’ on social media the best response is to block and ignore. This is like our advice to hang up on abusive telephone calls.

    A practical, evidence based, guide on how to deal with online hate is here, published September 2019. https://www.counterhate.co.uk/dont-feed-the-trolls

    When posts include messages that may be defamatory or contain criminal content then the best process for any individual to follow is:

    • Record – take a screenshot showing the message, the account name, time and date
    • Report – report directly from the platform to the social media company. Keep your record in case you wish to refer to the police or a lawyer
    • Recruit help – consult with your manager, professional association, trade union or [email protected]
    • Contact the Communications Department at NHSGGC. 0141 201 4429 or[email protected] 
      We may be able to support you by requesting deletion via our official social media accounts and by reporting problem posts to the social media platform. Please note, the terms and conditions of the main social media channels mean we can only do this once the subject of adverse posts has reported problem posts themselves.