These pages provide you with all the help and information you need to use our website. We have provided below some FAQs, but please also refer to the links on the left if you would like to find out more about how our website conforms to the current accessibility guidelines, privacy concerns you may have, conditions on using our website and other issues.
I'm having difficulty reading the text on this site. How can I improve this?
Every browser and device has it's own built-in tools to improve the visibility of webpages, depending on your needs. This could be making the text bigger, or changing the colours to make it easier to read.
Help on getting your computer, tablet or phone to work for you is available from the website of AbilityNet
I'm having trouble opening a document or file I downloaded from the NHS Greater Glasgow and Clyde Website. What's wrong?
In most cases, you will need the latest version of the software required to view the document. The most common type of document you'll find on our site are PDFs, however there are some Microsoft DOC and XLS files too. There are numerous applications you can download, usually free, that will open all of our files, but we recommend the following standard applications below:
Microsoft Office documents (DOC - Word, PPT - PowerPoint, XLS - Excel). For more info on these file types visit Wikipedia).
PDFs (Portable Document File - for more info on this file type visit Wikipedia).
Audio & Video
We host our videos on YouTube, so best to install the dedicated YouTube app for your device, or simply click the video link to open in web browser if on a PC or laptop.
Our audio only files are all in the MP3 format. Clicking on a link to an audio file will launch the appropriate app on your device. If not, then you may need to install an app - please search the internet for guidance on installing the appropriate software for your device to enable to you to listen to MP3 files.
MP3 (MPEG-2 Audio Layer III - for more info on this file type visit Wikipedia).
Photos, charts, graphics.
JPG (Joint Photographic Experts Group - for more info on this file type visit Wikipedia).