Telephone the Wheelchair Service 0844 811 3001 between 8.45am to 4.15pm Monday to Friday (answer phone at other times). The staff endeavour to arrange for one of our technicians to come out and review your wheelchair and hopefully repairing it as soon as practicably possible and at no cost to you. This is dependent on the issue with the wheelchair which is reported to our staff but for non-urgent repairs should be within five working days, subject to the wheelchair being accessible to our staff i.e. you are not on holiday etc. If you would prefer to bring the wheelchair to our Yoker site we would be happy to look at your wheelchair with the aim of repairing it the same day, wherever practicably possible. This has the advantage of being quicker and we are more likely to have parts available. Urgent repairs we aim to send an engineer within one day to review the wheelchair with a view to making a repair, wherever practicably possible.
Please arrange this by telephone before visiting if possible - contact us on 0844 811 3001. The drop in opening hours for repairs in the Yoker depot are 9.00 am to 3.00 pm Monday to Friday.
Diagrams showing the standard parts for a powered and manual wheelchair are shown here: Standard Wheelchair Parts. Your wheelchair may look different to the ones shown in the diagrams. Please use the words as shown in the pictures to help us know what are the problems with the chair.
WestMARC (Yoker depot)
Albion Industrial Estate