This site uses cookies to store information on your computer. I'm fine with this Cookie information

Referral, Assessment, Formulation, Treatment and Consultation

Referral criteria  

  • Experience of complex trauma and currently homeless or at risk of homelessness.
  • Aged 16+ years.
  • Some stability regarding substance misuse.
  • Presented difficulties related to complex trauma.

We welcome referrals from any statutory or voluntary service providing the client and their Care Manager (if there is one) are in agreement with the referral being made.

The team is happy to discuss potential referrals.

We are not able to accept self-referrals. 

Making a referral

Once a referral form has been received it will be discussed at the weekly Allocation Meeting to ensure that it meets our criteria. If it does, the case will then be allocated to a member of the team to find out further information from the referrer and other services involved, or to make an appointment to begin assessment. 

If a client does not meet our referral criteria we are happy to refer on or to signpost to a more appropriate service.

Referral Form

Please phone (0141) 232 0114 for a copy of our referral form.

If the team has a thorough understanding of the impact of the trauma on the client from the Referral Form, it enables the most appropriate decision to be made about how to progress. 


If a referral meets the team's criteria, a detailed assessment is carried out by a Clinical Psychologist. This produces a trauma-informed formulation and  treatment plan. Treatment will then be delivered by the staff member or profession with the most appropriate training or skills.

Although the team is based in the east-end of Glasgow we offer a city-wide service. To maximise engagement we see clients in a location as close as possible to where they are living. The team, however, does not work with clients in their own living space due to the sensitivities of the difficulties that may be discussed.


After assessment is completed, the team examines the information gathered and puts this together in a way that makes sense of why and how the client's experiences have impacted upon them. This is called a formulation. For many homeless people who have experienced complex trauma, the key to treatment is a full, comprehensive formulation. This formulation is informed by the skill mix within the team and includes systematic, cultural and social factors. The formulation then informs what treatment/treatments may be most appropriate for the client and their particular difficulties.


Following assessment and formulation of the client's needs, the team may offer individual or group treatment. The team provides a range of evidence-based treatments and draws on a variety of theories to inform our understanding of complex trauma. 


The team provides consultations to Care Managers, staff teams and individual staff members regarding specific clients, as well as developing regular consultation meetings with several organisations on a monthly and bi-monthly basis.

Consultation can be offered without a client being referred to the team or without the client meeting with the team should this be appropriate.

Another possible intervention provided after assessment might be consultation to support staff in supporting a client in a trauma-informed way.

Please contact the Team Secretary on 0141 232 0114 for more information.