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Bouncing back from stress

Mental wellbeing at work can be influenced by many things. By your manager and how they manage the pressures you face. By your colleagues and the support they offer in times of pressure. And, most of all, by your own capacity to cope and bounce back from the challenges you face.

If you are struggling with pressures, or manage a team where stress is an issue, then the Resilience toolkit can help.

The online “Having a good day at work – resilience and wellbeing” toolkit has been produced to give you practical tips and advice on how to re-energise when facing difficult setbacks.

Through a series of worksheets, it helps you build your resilience and develop a range of coping strategies which can be adapted to different situations.

A training course for managers coaches them on the use of the toolkit to support their teams in its use, but the toolkit is for everyone who wishes to build their capacity to cope with pressure.

One team to use the toolkit is the MSK physiotherapy service. With about 230 staff, the service recognises that stress is an issue faced by their teams.

They have found the toolkit effective in helping staff and managers identify and manage stressful situations.

Karen Glass, practice development physiotherapist, first chanced upon the toolkit three years ago and attended the training to find out more.

“I thought it was brilliant,” she explained. “It’s easy to use and good for developing selfawareness and identifying the signs of stress.

“It’s written in a clear, engaging style that’s far from the overly formal resources you often find.

“I promoted it actively among senior management in the service. Our senior management and a number of team leaders attended training and they liked it too. Most of the team leaders and a number of staff have now been on the course and we’ve been promoting it widely for some time now. It has really helped individuals and managers to understand stress and to recognise when it is becoming a problem.

“By using the guide, staff have felt empowered to take a self-management approach to understanding their own reactions, developing more self awareness through the ‘I resilience’ report and other tools it has to offer.

“Obviously the toolkit doesn’t stand alone. To be useful, it has to sit within a culture of compassion, support, and a genuine commitment to our staff wellbeing, recognising that improvements in quality for patients can only be realised if staff are well.

“We’re really fortunate that Janice Miller, MSK service manager, values staff wellbeing and is supportive of the use of the resilience toolkit and a range of other resources such as Mindfulness. I would certainly encourage others to use it as it’s really helped us as a service.”

The toolkit is on StaffNet and development sessions are held regularly. For details, visit: StaffNet > Human Resources > Organisational Development > ResilienceToolkit