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Our cancellation process

Cancellations – Guidance for clinical staff

The ward or department must not cancel a bank nurse/midwife/HCSW directly they must cancel the shift via the Staff Bank Contact Centre who will then manage the cancellation process. Cancellations of bank shifts by the ward must be made a minimum of 4 hours in advance of the shift start time. Cancellations of bank shifts by the ward of less than 4 hours will incur the full cost of the nurse/midwife/HCSW to the Sector/Directorate/IJB, if suitable redeployment is not possible.

Staff Bank Contact Centre Opening Hours (i.e. 0800-2030) - On arrival at the ward if for any reason the bank nurse/midwife/HCSW is no longer required, the ward must inform the Staff Bank Contact Centre who will be able to reallocate the bank nurse to an area with an outstanding shift request. If there is no suitable alternative work available, the Sector/Directorate/IJB will incur the full cost of the nurse/midwife/HCSW.

Out of hours. (i.e. 20.30-08.00) - On arrival at the ward if for any reason the bank nurse/midwife/HCSW is no longer required, in consultation with the bank worker and senior nurse/clinical coordinator the Bank nurse should be redeployed to another area. The ward must inform the Staff Bank Contact Centre of the reallocation, this allows the nurse to be paid appropriately and ensure all work records are accurate for audit purposes. If there is no suitable alternative work available, the Sector/Directorate/IJB will incur the full cost of the nurse/midwife/HCSW.

If reallocation to another site is required, the Nurse must be transported safely and be returned to original site by the end of the shift. Again, if the nurse is unable to be re deployed the Sector/Directorate/IJB will incur the full cost of the nurse/midwife/HCSW.

Ward staff should not send or allow a bank nurse home without discussion with a senior member of hospital staff with regards redeployment of the bank worker.

Cancellation/’Did Not Attend’ (DNA) - Guidance for Bank Workers

The aim of this guidance is to help the staff bank make the most of attendance at work. At the staff bank we are seeking to create and maintain a culture in which maximum attendance at work is the expectation. This will be facilitated by effective data monitoring and procedures to identify situations where a workers attendance falls below the expected standards, as set out below.
The guidance will enable the delivery of consistently high quality services by achieving the maximum possible level of attendance at work. The guidance ensures everyone is dealt with in a fair and consistent manner.

Once a shift has been accepted / allocated the bank worker has an obligation to attend for work.

The Bank worker must inform the Contact Centre and Staff Bank Nurse Manager of any absence as early as possible; the staff bank expects a minimum of 12 hours notice of cancellation of a shift.

The bank worker should contact the Contact Centre in the first instance; an exception to this is out with office hours. In this case the bank worker should inform the clinical area then contact the contact centre at the earliest opportunity.

Shift cancellations will be monitored by the Staff Bank Nurse Managers. Bank workers who persistently cancel shifts may not be offered further work. Failure to give adequate notice i.e. 12 hours may result in a more formal process being initiated. Staff who cancel shifts on 4 or more episodes within a 12 month period may trigger a formal process.

Bank workers that persistently ‘do not attend’ (DNA) for shifts may not be offered further work. Bank workers who have not attended on 2 or more occasions within a 6 month period may trigger a formal process, they will meet with a Staff Bank Nurse Manager and disciplinary proceedings may commence.

The bank worker must comply with documented reporting procedures. If required to do so the bank worker must attend a management meeting to discuss attendance.