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iMatter: The Staff Experience Continuous Improvement Tool

iMatter is the NHS Scotland Staff Engagement continuous improvement tool which has been rolled out nationally across all NHS Boards in Scotland. It forms a key part of the Healthy Organisation Culture element of the National 2020 Workforce Vision: Everyone Matters.

iMatter is designed with staff in NHS Scotland to help individuals, teams and health Boards understand and improve staff experience. This is a term used to describe the extent to which employees feel motivated, supported and cared for at work. It is reflected in levels of engagement, motivation and productivity.

Understanding staff experience at work is the first step to putting in place measures that will help to maintain and improve it. This will benefit you as an employee, and the patients, their families and other service users that you support.

The process is based on a staff engagement questionnaire which all staff are asked to respond to, which then generates a Team Report containing the results from each group of staff who report to each Line Manager. The Line Manager discusses the report with the team and agree improvement actions, that are specific for them for the months ahead. This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress prior to the next iMatter run. The process is then completed annually.

iMatter has been implemented in all NHSGGC directorates and Health and Social Care Partnerships (HSCPs).

National information relating to iMatter can be found at:  

iMatter Online Academy

Furthermore, we have now launched the iMatter Online Academy within NHSGGC.

The iMatter Development Academy offers a wide range of guided learning to help managers:

  • Better understand their iMatter Team Report and then plan for the discussion with their team.

  • Think through the skills required to get the most benefit from the iMatter process.

  • Consider the wider leadership skills that enable better staff engagement.

Self-directed online learning pathways offer an opportunity to access areas of specific interest and develop wider knowledge and thinking suited to individual needs and style at times that work for the individual.

Click here to access the login page.

You will have 24hrs to explore the iMatter Development Academy with a temporary password. If you find that online learning suits you and you would like continued access to the site for 12 months this can easily be set up for you. Please contact Lisa Donnelly to sort out your own password.


Awareness Sessions for Line Managers

General iMatter awareness sessions are running over the next few months, and details are below:




Monday 15th January

12:00 - 13:00    

JB Russell, Meeting room B

Friday 26th January

10:00 - 11:00

Vic ACH: Room 2.16A

Wednesday 7th February

11:30 - 12:30

Lecture Theatre, New Lister Building, GRI

Friday 16th February

10:30 - 11:30

L0/A/010 Seminar Room 2, Labs Building

Wednesday 21st February

13:00 - 14:00

Meeting room 1, Admin Building, GRH

Tuesday 6th March

10:30 - 11:30

Seminar room 2, 3rd floor, Stobhill ACH

Wednesday 7th March

10:30 - 11:30

L0/A/010 Seminar Room 2, Labs Building

Monday 12th March

13:00 - 14:00

Vic ACH: Room 2.16A

Wednesday 14th March

10:30 - 11:30

GGH Lecture Room, GGH Upper Ground Floor

For support and guidance regarding iMatter; if you would like to share any iMatter success stories or to book into one of the above sessions, please contact:

iMatter mailbox at [email protected] 

Alternatively, please contact:

Chloe Cairns, iMatter Project Administrator, email [email protected] or call 07811 759583

Diana Hudson, iMatter Op Lead, email [email protected] or call 07890 596395


Viewing Team Reporting - Team Managers Help Video

Viewing Directorate Reports – Directorate Managers Help Video

Viewing  CEO Reports –  CEOs \ SMTs View Results

Viewing Board Reports – Boards

Printing paper copies of the questionnaire - Team Managers - New Instruction for Printing Paper Copies

Team confirmations – NHS Scotland Team Managers

Action plan & storyboard

National NHS Scotland Staff Survey

It has been agreed Nationally that the NHS Scotland Staff Survey will no longer run in it's previous format. However, previous Staff Survey reports are available to view below:

National Staff Survey 2014 NHSGGC Report  

National Staff Survey 2014 National Report 

National Staff Survey 2013 National Report