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iMatter and National Staff Survey


iMatter is the NHS Scotland Staff Engagement continuous improvement process being rolled out nationally across all Boards in Scotland.

It forms a key part of the Healthy Organisation Culture element of the National 2020 Workforce Vision: Everyone Matters. All Directorates in every Board are part of a rollout schedule to complete their first iMatter cycle by end 2017.

After the first cycle in a Directorate the process repeats annually. The process is based on a staff engagement questionnaire which all staff in each Directorate are asked to respond to which generates a Team Report containing the results from each group of staff who report to each Line Manager. The Line Manager shares the report with their team and they meet to discuss and agree staff engagement improvement actions that are specific for them for the months ahead.This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress prior to the next cycle commencing.

iMatter is currently being rolled out in NHS Greater Glasgow and Clyde and guidance for managers is provided through local workshops linked to roll out timings. A copy of the information provided at the sessions is below: 


Viewing Team Reporting - Team Managers Help Video

Viewing Directorate Reports – Directorate Managers Help Video

Viewing  CEO Reports –  CEOs \ SMTs View Results

Viewing Board Reports – Boards

Printing paper copies of the questionnaire - Team Managers - New Instruction for Printing Paper Copies

Team confirmations – NHS Scotland Team Managers

Action plan & storyboard

For support and guidance regarding the iMatter approach:

Diana Hudson, Staff Governance Coordinator

Doug Mann, Head of Organisational Development  

Chloe Cairns, iMatter Project Administrator, email [email protected] or call 07811 759583

For technical support regarding the on line iMatter tool:

NHSGGC iMatter Helpdesk (Learning and Education) or call 0141 278 2700 (Ext 12700)

National Staff Survey

National Staff Survey 2014 NHSGGC Report  

National Staff Survey 2014 National Report 

National Staff Survey 2013 National Report