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iMatter and National Staff Survey


iMatter is the NHS Scotland Staff Engagement continuous improvement process being rolled out nationally across all Boards in Scotland.

It forms a key part of the Healthy Organisation Culture element of the National 2020 Workforce Vision: Everyone Matters. All Directorates in every Board are part of a rollout schedule to complete their first iMatter cycle by end 2017.

After the first cycle, the process repeats annually. The process is based on a staff engagement questionnaire which all staff are asked to respond to, which then generates a Team Report containing the results from each group of staff who report to each Line Manager. The Line Manager shares the report with the team and they meet to discuss and agree staff engagement improvement actions that are specific for them for the months ahead. This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress prior to the next iMatter run.

iMatter has now been implemented in all NHS GGC directorates and Health and Social Care Partnerships (HSCPs), with some areas having already completed anniversary runs.

National information relating to iMatter can be found at: 


iMatter Online Academy

Furthermore, we have now launched the iMatter Online Academy within NHSGGC.

The iMatter Development Academy offers a wide range of guided learning to help managers:

  • Better understand their iMatter Team Report and then plan for the discussion with their team.

  • Think through the skills required to get the most benefit from the iMatter process.

  • Consider the wider leadership skills that enable better staff engagement.

Self-directed online learning pathways offer an opportunity to access areas of specific interest and develop wider knowledge and thinking suited to individual needs and style at times that work for the individual.

Click here to access the login page.

You will have 24hrs to explore the iMatter Development Academy with a temporary password. If you find that online learning suits you and you would like continued access to the site for 12 months this can easily be set up for you. Please contact Lisa Donnelly to sort out your own password.


Viewing Team Reporting - Team Managers Help Video

Viewing Directorate Reports – Directorate Managers Help Video

Viewing  CEO Reports –  CEOs \ SMTs View Results

Viewing Board Reports – Boards

Printing paper copies of the questionnaire - Team Managers - New Instruction for Printing Paper Copies

Team confirmations – NHS Scotland Team Managers

Action plan & storyboard

For support and guidance regarding iMatter, or if you would like to share any iMatter success stories, please contact:

iMatter mailbox at [email protected] 

Alternatively, please contact:

Chloe Cairns, iMatter Project Administrator, email [email protected] or call 07811 759583

Diana Hudson, iMatter Op Lead, email [email protected] or call 07890 596395

National NHS Scotland Staff Survey

It has been agreed Nationally that the NHS Scotland Staff Survey will no longer run in it's previous format. However, previous Staff Survey reports are available to view below:

National Staff Survey 2014 NHSGGC Report  

National Staff Survey 2014 National Report 

National Staff Survey 2013 National Report