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Colleague Multi-Source Feedback (MSF)

To support revalidation, doctors are required to gather colleague feedback.  This is also referred to as Multi-Source Feedback (MSF).  All doctors are requested to complete the colleague feedback exercise at least once in every 5 year cycle.  Any exemptions must be discussed and agreed at the Board Wide Revalidation Group (BWRG) which is chaired by the RO.

The colleague feedback exercise should be used formatively:

  • as a learning and development tool to identify strengths and areas for improvement in a doctor’s practice, to inform continuing professional development; and
  • as one of several pieces of information which, when considered together, will inform the decision as to whether a doctor should be recommended for revalidation.

The Scottish Government Health Department commissioned NES to develop a colleague questionnaire that would be suitable for all General Practitioners and career grade doctors in Scotland. This questionnaire is available as a web resource and is free to use for doctors registered with SOAR.

Please click the following link to access the colleague questionnaire: http://www.appraisal.nes.scot.nhs.uk/help-me-with/msf/questionnaire.aspx.

It is recommended that the doctor seeking feedback invites 15 colleagues to complete the short questionnaire, selected from across the whole of their practice.  For example, colleagues from other specialties, junior doctors, nurses, allied healthcare professionals, management and clerical staff.  Doctors are also encouraged to score themselves as this helps to facilitate a more meaningful discussion in terms of how the doctor views themselves compared to their colleagues.  The results are then collated and a summary report is provided to the doctor (the NES MSF tool does this electronically).  Doctors should aim to complete the colleague feedback exercise in the 4 weeks leading up to their appraisal meeting, to ensure that they have the necessary feedback to form part of their appraisal discussion.