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Quality Improvement (QI)

Quality Improvement - Level 1 Role/Accountability Level 1 – Foundation Basic understanding of QI as a concept and t...

Quality Improvement - Level 1

Role/Accountability Level 1 – Foundation

Basic understanding of QI as a concept and the application of QI skills in own role.

Competencies

  1. General awareness about QI Methodology with skills to apply basic tools to improve tasks or processes associated with own role. This may include tools such as PDSA or 5S.
  2. Skills may also be applied with colleagues to improve processes and service outcomes in a department, ward or service in an integrated care setting with staff from different organisations.
  3. See KSF Core 4 – Service Improvement, and General Dimension G2 – Development and Innovation. Levels 1 and 2 in each would broadly apply to Foundation Level

Current Development Provisions

eLearning QI modules in LearnPro

GG&C Clinical Governance 1 day QI Workshop

Developing Lean Awareness Podcasts – Change & Improvement

Some members of staff may also have picked up QI skills in the past from being part of:

  • Care Assurance & Accreditation Scheme (CAAS)
  • Releasing Time to Care – various training and resources in both Acute and Partnerships

Quality Improvement - Level 2 Role/Accountability Level 2 – Practitioner Able to facilitate QI exercises or project...

Quality Improvement - Level 2

Role/Accountability Level 2 – Practitioner

Able to facilitate QI exercises or projects with others to improve processes or services in own department which may be an integrated care setting with staff from different organisations.

Competencies

  1. More in-depth understanding of QI Methodology with skills to apply a wider selection of tools.
  2. Skills to facilitate Rapid Improvement/Kaizen Events and support others in QI projects in own department, Directorate or HSCP.
  3. These skills may have been learned in a dedicated QI programme with both taught and practice elements applied over a period of weeks. They may also have been developed by taking part in the Scottish Improvement Skills Programme from NES.
  4. See KSF Core 4 – Service Improvement, and General Dimension G2 – Development and Innovation. Level 3 in each would broadly apply to QI Practitioner Level

Current Development Provisions

Scottish Improvement Skills Programme, organised nationally by NES or locally by Board.  

Quality Improvement - Level 3  Role/Accountability Level 3 – QI Leader Ability to lead QI projects in any Service, ...

Quality Improvement - Level 3 

Role/Accountability Level 3 – QI Leader

Ability to lead QI projects in any Service, Directorate or HSCP.

Competencies

  1. Deeper understanding of QI Methodology with skills to apply more complex statistical analysis tools and also strategic level tools such as Value Stream Analysis.
  2. Skills as this level are developed over a 12-18 month period perhaps in a full time QI role.
  3. Members of staff with this skill level may be placed strategically by their organisation to work on its major priorities or challenges, with expectations of significant benefit delivery in terms of quality improvement, flow and waste reduction.
  4. See KSF Core 4 – Service Improvement, and General Dimension G2 – Development and Innovation. Level 4 in each would broadly apply to QI Leader Level.

Current Development Provisions

Scottish Improvement Leader Programme (NES)  

Quality Improvement - Level 4 Role/Accountability Level 4 - QI Fellow Ability to instruct and mentor QI Leaders. QI...

Quality Improvement - Level 4

Role/Accountability Level 4 - QI Fellow

Ability to instruct and mentor QI Leaders. QI skills applied to strategic imperatives.

Competencies

  1. An experienced clinician and QI Leader who can instruct and mentor others to Leader Level and act as consultant on strategic QI programmes.
  2. They work closely with QI Executives to build and sustain the overall QI capability of the organisation.
  3. See KSF Core 4 – Service Improvement, and General Dimension G2 – Development and Innovation. Level 4 in each would broadly apply to QI Fellow Level.

Current Development Provisions

These programmes are currently open only to experienced clinicians.

Quality Improvement - Level 5 Role/Accountability Level 5 - QI Executive Setting and overseeing implementation of t...

Quality Improvement - Level 5

Role/Accountability Level 5 - QI Executive

Setting and overseeing implementation of the QI vision, strategy and governance for the Board and in partnership with the HSCPs.

Competencies

  1. Executives are not necessarily skilled in application of QI tools but have a full understanding of its potential for organisational performance and the requirements for a strategic QI approach.
  2. They are focused on building and maintaining the QI capability and culture of the organisation.
  3. Typically Director level they would work to gain agreement with their Director colleagues to secure the investment required to build and sustain QI capability, agree the strategic priorities onto which QI Fellows and Leaders would be placed and to set the expectations on benefit delivery.

Current Development Provisions

Health Improvement Scotland – Masterclasses for Executives & Non Executives