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Guidance for Managers

Managers have an important part to play in the NHS Greater Glasgow and Clyde SVQ Programme. As a manager, the following information should give you a brief insight into your role in helping to make the scheme a success for candidates and the organisation as well as being a useful tool for yourself.

Why are Managers important in the SVQ process?

The manager is responsible for individual PDPs and their unit or departmental training plan. It is the manager who prioritises learning and education activity in line with organisational and individual needs. Managers are responsible for the budget for learning, education and training including possible funding associated with SVQs. Managers require to support candidates with regards to allocating and agreeing time for the candidate to prepare for assessment visits/activities.

Staff will see you as a leader who can:

  • Positively support the development of staff in line with service requirements and workforce planning 
  • Authorise and support their applications.
  • Help them achieve their awards by giving ongoing training, encouragement and support.
  • Provide opportunities to gather evidence.
  • Give everyone fair and equal access to the programme.

You can also:

Help in the evaluation of the SVQ programme by giving feedback on how the scheme helped you / your workplace and how it could be improved.

What can you do to support candidates?

You can:

  • Provide them with witness testimonies or statements about the work they do and the way they do it.
  • Provide them with development opportunities, which fit in with their SVQ.
  • Show an interest in their progress.
  • Carry out observations of them at work and provide witness testimonies of this – also very useful at appraisal times.
  •  Identify and agree underpinning Knowledge and Understanding training needs in line with the national standards requirements
  • Introduce yourself to the candidate’s assessor and consider attending their initial workshop if you feel it would be helpful in understanding the process.
  • Accommodate candidate’s requests for preparation time for assessor appointments.
  • Familiarise yourself with the SVQ your candidate is doing by talking to them and their assessor about it or looking at the standards themselves.
  • Consider undertaking a management or related vocational qualification yourself
  • You may also wish to consider facilitating a member of staff in becoming a workplace assessor and thereby supporting colleagues through the SVQ process 

What can you expect from the Candidate?

The candidate should:

  • Tell you about their SVQ and discuss their progress with you.
  • Consult with you regarding assessment preparation time to gather evidence for their next assessor visit.
  • By undertaking SVQs, show increased understanding and confidence in their ability to do their job

What can you expect from the Assessor?

The assessor will be one of the following: A qualified member of the SVQ Centre team, trained workplace assessor from within your own service area or another service area (subject to negotiation with the appropriate manager in that area) or an external assessor from an outside training provider.

The assessor should:

  • Contact candidates regularly (usually monthly visits are arranged).
  • Provide progress reports and update you on your candidate’s progress.
  • Provide you with a contact phone number / email address and give you all the help and advice they can when and if you need it.
  • Give advice on any agreements in place with regards to SVQs.

So what’s in it for you?

  • You can use SVQs as an excellent staff development tool e.g. for PDP’s / KSF Reviews to help the candidate at appraisal time.
  • Your staff may learn new skills and be interested in having work delegated to them.
  • Your staff will be more motivated and will be looking for opportunities to achieve their award.
  • You can use SVQs to ensure that your staff have the competences necessary for current and future service delivery.

SVQ Centre contact numbers:

Contact L & E Support 01412782700  (option 3)