Content Creation Process in partnership with Subject Matter Specialists
To make an initial enquiry for the development of a new on-line learning module, please complete an e-Learning Request Form . Once we have received your form a member of the team will contact you to discuss the detail of your request and agree next steps. The activities below outline our usual development process.
1. Initial Enquiry
- initial enquiry is received by the team from a subject matter expert (SME) regarding the feasibility/appropriateness of creating an online module/s.
- the SME must indicate the Director/ Senior Manager sponsor for the development
- the SME must be able to confirm the governance process used to ensure that the content for the proposed module is valid and reliable
- meeting set up for fact finding around the module itself e.g. topic, target audience, time scale, module structure/content etc. Any technical implications will be considered.
- SME has opportunity to ask questions about the platform, tracking options etc.
- Request taken to L&E SMT for consideration prior to starting work from a governance perspective and to check (as far as possible) that the proposed module fits with organisational policies, procedures and priorities.
- If the request asks for the module to be mandatory for all NHS GGC staff it must be mandated by all NHSGGC Directors via the Statutory and Mandatory Training Governance Group. If request is for a defined group of staff the appropriate Director(s) must mandate this development. The time scale for this mandate must be factored into the overall development timeline for the module.
2. Creation Phase
- the SME may have existing content or they may have a blank canvas.
- develop an outline of the module and proposed content
- SME to create a first draft of the module which will then be sent to the SME for review and feedback. This will be no later than four weeks after receipt of the content/outline.
- Follow up phase: the SME will send any comments/feedback to the e-Learning Team, particularly any that require changes to the module, no later than 4 weeks after receipt of the first draft.
- Any changes will be actioned and a new draft of the module sent to the SME, again no later than 4 weeks after receipt, for review and feedback.
- This process will continue until the module is ready to be tested. Please note if feedback is not received 4 weeks after sending the first draft module (or subsequent drafts) the e-Learning Team will contact the SME to provide additional support.
3. User Assurance Testing (UAT)Phase
- Once the module is in a state of readiness to be tested we will arrange for the module to be loaded onto the test site.
- The SME will identify a small group of individuals to test the module with a view to giving feedback from the user’s perspective.
- They will be given dummy logins for the test site. Once the feedback is collated any necessary changes will be made to the module.
- This stage should take no more than four weeks.
4. Pilot Phase
- This is an extension of the UAT Phase but with larger numbers (This can be an optional phase if the SME is satisfied with the outcome of the UAT phase).
- Again any feedback will be acted on and any necessary changes made.
- Again a four week timeline should be sufficient.
5. Go Live
- Once the SME is satisfied the module is complete we will arrange for it to be made live on the e-learning platform.
- The new module will be included in the Learning, Education and Training Catalogue on HR Connect and other communication will be discussed with the SME
- The e-Learning Team will deal with any technical issues that may arise with the module and resolve them as far as possible.
- The SME remains responsible for ensuring all content is current, relevant and accurate e.g. there may be a change of legislation which results in updating requirements.
- To achieve this end the SME should review the module every 6 months to ensure its currency etc.
- The SME should notify the e-Learning Team of changes required as soon as possible to try and ensure all published content is correct.
- The e-Learning Team will agree with the SME any reporting requirements and confirm who will produce the report
- This could be either, quarterly, bi-annually or annually.