The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations. This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
By the end of the course delegates will have:
Learning and Education Team
Who should attend:
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/ necessary conversations with patients and families.
Recommended is attendance at Communication Skills - Intermediate 1 Day Training
C1 - Communication
C2 - Personal and People Development
C4 - Service Improvement
C5 - Quality
C6 - Equality and Diversity
G6 - People Management
Tutor Led Course
To book a place please click on the suitable date below.
19th & 27th April 2018, 9:30 - 16:30, Accord Hospice, 7 Morton Avenue, Paisley PA2 7BW
7th & 14th June 2018, 9:00 - 16:30, The Beatson West of Scotland Cancer Centre, Room WS301, Gartnavel General Hospital, Great Western Rd, Glasgow
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education on 0141 278 2700.
An e-Learning option is not available for this topic via LearnPro.
Links with other courses
Duty of Candour classroom based session and NES e-Learning module.