This course is designed to help delegates to understand what assertiveness is, and when to use it.
Assertiveness can improve performance and help with the management of difficult people and situations.
By the end of the course delegates will be able to:
Learning and Education Team
Who should attend:
All staff are welcome to attend.
As part of the course delegates will be invited to participate in a self assessment questionnaire before the course.
Duration: 3 hours
An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
Information and registration for LearnPro.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Team on 0141 278 2700