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Provider - NHSGGC
|Course Title||Course overview||Training Method||Booking|
|1 Day intermediate communication skills 1 - 4||This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families. The training provides a structured evidence based approach to communication skills. This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion. Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.||classroom||link|
|1:1 coaching||This is not a course but an opportunity for individual members of staff to be supported on an individual basis as and when required+||face to face||link|
|2 day advanced communication skills 1 - 4||This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/ necessary conversations with patients and families. The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations. This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.||classroom||link|
|Action learning||Action Learning sets focus on supporting and challenging attitudes and behaviours through reflective practice with intended outcomes for clinical improvement and professional and personal development .||action learning sets of around 10 individual practitioners||link|
|Active Listening training 1 4||Open to all who have direct patient contact to help them better listen to patients - recognising not just the words spoken, but any underlying/non-verbal communications also present.||Classroom based groups up to 12 - smaller groups for listening practice||link|
|Assertiveness||This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.||e-Learning||link|
|Attendance Management||Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance. The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered||classroom||link|
|British Sign Language - Booking an Interpreter 1,2,3,4||Describes why and how to book and use a BSL interpreter in a health setting||E-learning||link|
|BSL classes: introduction to sign , 3||Teaches basic sign language to enhance person centred care.||Classroom||link|
|Coaching Conversations -3||A further opportunity has arisen to attend the successful Coaching Conversations Programmes for senior managers who would like to hone their skills in having better conversations with staff. Further information is given in the attached flyer. Nominations are welcome for any senior manager who is currently leading a team, and is committed to developing their approach to staff engagement and development. This three day programme integrates the essential components of a coaching style into the realities of the managerial role. The tools and techniques of organisational coaching will be applied to management practice in relation to:
• Managing performance;
• Developing people;
• Improving interpersonal relationships;
• Encouraging creativity and problem solving;
• Facilitating ownership and responsibility;
|Conflict Management||In order to manage conflict you will need to learn about the causes of conflict and how you can minimise the effects or prevent conflict from occurring. It is also important to know what do if conflict does occur in order to support your team and deal with any adverse effects.||e-Learning||link|
|Conflict Management & Disengagement Course - I Day||This course is designed for staff working in higher risk areas where there is a history of physical aggression and challenging behaviour e.g. A&E, receiving wards, critical care, Rehabilitation and Assessment. It covers the theory aspects as for the conflict management course as well as learning and practicing physical intervention skills in dis-engaging from grips, grabs etc, rescuing others and assault avoidance. As these courses will be tailored to meet the needs of specific staff groups managers should contact the department directly to arrange.||classroom based||link|
|Conflict Management Course - Half Day||This course is suitable for staff who are site based and have direct contact with patients or members of the public but there is no history of physical assaults. This course focuses on risk assessment, self and spatial awareness, proactive service delivery, communication, defusing and calming and post incident considerations including tips when using telephone and personal safety.||classroom based||link|
|Conflict Management Course - One Day (for Community/Lone workers)||This course is designed for staff working in the community with direct contact with patients/public. There is likely to be a history of verbal abuse but no (or very rarely) minor physical aggression incidents reported. This course covers risk assessment, self awareness, communication, signalling non-aggression, defusing and calming, high risk conflict and post incident considerations. Elements of lone working will be covered in this course as well as use of Datix system for reporting of incidents.||classroom based||link|
|Duty of Candour||This half-day training session specifically looks at disclosure communication immediately following an adverse event and follow-up meetings (which would also be suitable for meetings following a complaint). The course will be targeted at those who often find themselves in this scenario such as; Clinical Directors, Clinical Service Managers, Lead Nurses etc.
The aim would be to enhance the skills of the individual to facilitate a successful interaction. The training will provide tools and techniques to improve the confidence of the staff who can find this type of meeting stressful and intimidating.
|Classroom based Session||link|
|Emotional Intelligence - all priorities||This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.
Emotional Intelligence impacts on many aspects of our personal and professional relationships, our effectiveness, well-being, communication and self confidence. By being more aware of the impact of the role that emotions play in personal effectiveness, and the building and maintenance of constructive professional relationships, participants will be more able to channel emotions into constructive behaviour thus enabling them to be more consistent and professional. This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.
|Giving and Receiving feedback||This module will help you understand the value of giving feedback in the workplace, as well as knowing when and how to give it. It is also important that you are able to receive and deal with feedback in order to develop yourself and build constructive working relationships with your colleagues.||e-Learning||link|
|Health Behaviour Change Training - 1 Hour Course - 1 4||Lifestyle choices like what we eat, how active we are, the amount of alcohol
we drink, if we smoke and life circumstances e.g. finances etc have a significant
impact on the health of individuals and communities. Many of us in our day
to day work have the opportunity to talk with our client group about lifestyle
choices and how they impact on health and wellbeing. NHS Greater Glasgow
and Clyde have developed a range of health behaviour change training to
support person centred methods of talking about and supporting health
This training is suitable for those with little or no
training in health behaviour change and who have an opportunity to talk to
their client group about lifestyle.
|Classroom/work environment based, interactive discussion and group work.||link|
|Health Behaviour Change Training - 4 Hour Course - 1 4||Lifestyle choices like what we eat, how active we are, the amount of alcohol we drink, if we smoke and life circumstances e.g. finances etc have a significant impact on the health of individuals and communities. Many of us in our day to day work have the opportunity to talk with our client group about lifestyle choices and how they impact on health and wellbeing. NHS Greater Glasgow and Clyde have developed a range of health behaviour change training to support person centred methods of talking about and supporting health behaviour change.
This training is suitable for those with little or no training in health behaviour change and who have an opportunity to talk with their client group about lifestyle. (NHS Staff - this course may contribute to the achievement of KSF Dimensions HWB 2 & 4).
|Classroom based, interactive discussion, group work and PPT presentation||link|
|Human facors training||This hour course is for all staff . To raise awareness of how human behaviour can be so influential in health care||lecture||link|
|Managing Conduct||Managers sometimes need to address conduct matters. This module will equip you to ensure that the underpinning principles of fairness, equality, reasonableness and justice are applied.||Classroom based||link|
|Managing difficult conversations||The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge||Classroom based||link|
|MAYBO Conflict management, Physical interventions & Safer holding techniques - 1 3 4||the course is designed to deliver training for staff who work with a level of risk relating to aggression and violence in their workplace;
The course helps them to understand the dynamics of violence and aggression in healthcare;
It also provides training on the rights & legal responsibilities of staff who manage the risk as well as exploring the emotional factors influencing aggressive behaviour;
|SAGE & THYME (Foundation)||This Workshop is licensed and is appropriate for all staff groups.
The Sage & Thyme Workshop is based upon evidence relating to core communication skills, psychological assessment and support. The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support. The workshop uses a mix of small group work, lectures and interactive rehearsals based on participant’s scenarios to teach and demonstrate a structure approach to noticing distress, hearing concerns and responding helpfully.
NB. In addition to the calendar sessions this training can also be delivered on request to teams or groups. For further information and to speak to one of the trainers please use the link to the enquiry form below.
|Stress in Healthcare||The seminar is suitable for anyone working in healthcare. Counsellors working in primary care, pharmacists, healthcare administrators and reception staff would also benefit.||classroom||link|
|Wee Event, Big Ideas - Human Library: where people are books and readers can ‘take out a book’ 1,2,3,4||Human Library: where people are books and readers can ‘take out a book’ that they would like to talk to about their lived experience which staff may not have experience of. Books covered were:
|Wee Event, Big Ideas What's Important to Me: learn more about what's important to patients 1,2,3,4||What's Important to Me: learn more about what's important to patients and how to support them in practical workshops covering BSL, visual impairment, learning disability, physical disability, language interpreting.||Classroom||link|
|Working with interpreters Priority links 1,2,3,4||Describes how to use an interpreter in a health setting both BSL and spoken language.||E-module||link|
Provider - External
|Course Title||Course overview||