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Concerns & Complaints - Classroom Based

Please note, this area is in development & new training dates will be added later.

 

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Title Overview Provider Duration
1:1 Coaching  This is not a course but an opportunity for individual members of staff to be supported on an individual basis as and when required+
Practice Development
Hourly sessions titrated according to response
Action Learning Action Learning sets focus on supporting and challenging attitudes and behaviours through reflective practice with intended outcomes for clinical improvement and professional and personal development .       
Practice Development
0.5 or 1 Day bi-monthly
Active Listening Open to all who have direct patient contact to help them better listen to patients - recognising not just the words spoken, but any underlying/non-verbal communications also present. Chaplaincy 6 Hours
Communication Skills - Foundation This Workshop is licensed and is appropriate for all staff groups.

The Sage & Thyme Workshop is based upon evidence relating to core communication skills, psychological assessment and support.  The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support.  The workshop uses a mix of small group work, lectures and interactive rehearsals based on participant’s scenarios to teach and demonstrate a structure approach to noticing distress, hearing concerns and responding helpfully. 

NB. In addition to the calendar sessions this training can also be delivered on request to teams or groups.  For further information and to speak to one of the trainers please use the link to the enquiry form below.
Acute Palliative Care Practice DevelopmentTeam
3 Hours
Communication Skills - Intermediate  This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.  The training provides a structured evidence based approach to communication skills.  This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.  Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.  
L&E
1 Day
Communication Skills - Advanced  This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/ necessary conversations with patients and families.  The training provides a structured evidence based approach to communication skills.  Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session.  It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques.  Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.  This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.  
Advanced Communication Skills Trainers 
2 Days
Emotional Intelligence This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.

Emotional Intelligence impacts on many aspects of our personal and professional relationships, our effectiveness, well-being, communication and self confidence. By being more aware of the impact of the role that emotions play in personal effectiveness, and the building and maintenance of constructive professional relationships, participants will be more able to channel emotions into constructive behaviour thus enabling them to be more consistent and professional. This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.  
Organisational Development - Sue Simpson Assoc
2 Days
Health Behaviour Change Training - 1 Hour Workshop (on request) Lifestyle choices like what we eat, how active we are, the amount of alcohol
we drink, if we smoke and life circumstances e.g. finances etc have a significant
impact on the health of individuals and communities. Many of us in our day
to day work have the opportunity to talk with our client group about lifestyle
choices and how they impact on health and wellbeing. NHS Greater Glasgow
and Clyde have developed a range of health behaviour change training to
support person centred methods of talking about and supporting health
behaviour change.

This training is suitable for those with little or no
training in health behaviour change and who have an opportunity to talk to
their client group about lifestyle.
Health Improvement
1 Hour
Health Behaviour Change Training - 4 Hour Workshop Lifestyle choices like what we eat, how active we are, the amount of alcohol we drink, if we smoke and life circumstances e.g. finances etc have a significant impact on the health of individuals and communities. Many of us in our day to day work have the opportunity to talk with our client group about lifestyle choices and how they impact on health and wellbeing. NHS Greater Glasgow and Clyde have developed a range of health behaviour change training to support person centred methods of talking about and supporting health behaviour change.

This training is suitable for those with little or no training in health behaviour change and who have an opportunity to talk with their client group about lifestyle. (NHS Staff - this course may contribute to the achievement of KSF Dimensions HWB 2 & 4).
Health Improvement
4 Hour
Preventing & Minimising Complaints  This short interactive session is open to all staff groups /teams on request. The content of the session includes, Understanding complaints, learning from complaints and personal responsibility for helping prevent and minimise the risk of complaints happening. The session also covers the principles of good practice when dealing with patients and relatives.    
L&E (On request)
90 Minutes

 

 

 

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