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Clinical Communication - Classroom Based

 

Please note, this area is in development & new training dates will be added later.

 

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Course Title Course overview Training Method Booking
1 Day intermediate communication skills 1 - 4 This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.  The training provides a structured evidence based approach to communication skills.  This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.  Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.   classroom link
1:1 coaching  This is not a course but an opportunity for individual members of staff to be supported on an individual basis as and when required+ face to face link
2 day advanced communication skills 1 - 4 This training is open to Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/ necessary conversations with patients and families.  The training provides a structured evidence based approach to communication skills.  Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session.  It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques.  Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.  This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.   classroom link
5 Day palliative Care in Practise - Symptom Assessment and Management module Aims to improve clincial practice by aiding in the development of holistic assessment skills in the management of symptoms in patients living & dying with advanced life limiting disease. Classroom link
Action learning Action Learning sets focus on supporting and challenging attitudes and behaviours through reflective practice with intended outcomes for clinical improvement and professional and personal development .        action learning sets of around 10 individual practitioners link
Active Listening training 1 4 Open to all who have direct patient contact to help them better listen to patients - recognising not just the words spoken, but any underlying/non-verbal communications also present. Classroom based groups up to 12 - smaller groups for listening practice link
Breaking Bad News To be aware of the communication strategies involved in Breaking Bad News and recognise the importance of utilising a framework in this process.  Classroom link
Communication Skills 2 Day course To better enable registered nurses in both initiating and participating in significant conversations around for example DNACPR decision making and ACP.  Classroom link
Emotional Intelligence  - all priorities This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.

Emotional Intelligence impacts on many aspects of our personal and professional relationships, our effectiveness, well-being, communication and self confidence. By being more aware of the impact of the role that emotions play in personal effectiveness, and the building and maintenance of constructive professional relationships, participants will be more able to channel emotions into constructive behaviour thus enabling them to be more consistent and professional. This two day module is part of ready to lead aimed at all professions and organisational areas and at bands 6-8 (5 by exception) and nominations for limited places from directorate managers and OD advisers.  
Classroom Based link
Health Behaviour Change Training - 4 Hour Course - 1 4  Lifestyle choices like what we eat, how active we are, the amount of alcohol we drink, if we smoke and life circumstances e.g. finances etc have a significant impact on the health of individuals and communities. Many of us in our day to day work have the opportunity to talk with our client group about lifestyle choices and how they impact on health and wellbeing. NHS Greater Glasgow and Clyde have developed a range of health behaviour change training to support person centred methods of talking about and supporting health behaviour change.

This training is suitable for those with little or no training in health behaviour change and who have an opportunity to talk with their client group about lifestyle. (NHS Staff - this course may contribute to the achievement of KSF Dimensions HWB 2 & 4).
Classroom based, interactive discussion, group work and PPT presentation link
IMPACT Support medical staff to explore challenging, complex conversations and ethical dilemmas. Classroom link
MAYBO Conflict management, Physical interventions & Safer holding techniques - 1 3 4 the course is designed to deliver training for staff who work with a level of risk relating to aggression and violence in their workplace;
The course helps them to understand the dynamics of violence and aggression in healthcare;
It also provides training on the rights & legal responsibilities of staff who manage the risk as well as exploring the emotional factors influencing aggressive behaviour;
Classroom based;
Group work
interactive discussion;
PowerPoint presentation;
link
Objective Structured Clinical Examination (OSCE) To support the assessment of medical practitioner’s communication skills. Classroom link
Palliative Care Course for HCSW and AHP Assistants This two day course will give an understanding of the principles of palliative and end of life care. The course explores what palliative care and end of life care are, and looks at the different aspects to the care, including spiritual, emotional and physical need. It discusses the importance of palliative care and end of life care in ensuring the patient’s quality of life is optimised and tailored to their individual wishes. It also highlights the importance of self care. clasroom link
Palliative Care Module (5 Day + 0.5 FOLLOWUP) The aim of this course is to further increase registered nurses knowledge of palliative and end of life care in its wider context, within the community setting.   Classroom link
Psychosocial Lunch and Learn Session To develop an understanding of the importance of good communication skills, based on compassion and empathy. To explore areas of trust, anticipatory grief, family dynamics, assessment and support in palliative care. Classroom link
Rapport To understand the importance of establishing a therapeutic patient/professional relationship. Classroom link
SAGE & THYME (Foundation) This Workshop is licensed and is appropriate for all staff groups.

The Sage & Thyme Workshop is based upon evidence relating to core communication skills, psychological assessment and support.  The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support.  The workshop uses a mix of small group work, lectures and interactive rehearsals based on participant’s scenarios to teach and demonstrate a structure approach to noticing distress, hearing concerns and responding helpfully. 

NB. In addition to the calendar sessions this training can also be delivered on request to teams or groups.  For further information and to speak to one of the trainers please use the link to the enquiry form below.
classroom link
Stress in Healthcare The seminar is suitable for anyone working in healthcare.  Counsellors working in primary care, pharmacists, healthcare administrators and reception staff would also benefit. classroom link
Wee Event, Big Ideas - Human Library: where people are books and readers can ‘take out a book’ 1,2,3,4 Human Library: where people are books and readers can ‘take out a book’ that they would like to talk to about their lived experience which staff may not have experience of.    Books covered were:

•Poverty
•Race
•BSL
•Homelessness
•Religion
•Visual Impaired
•Mental Health
•Disability
•Asylum Seeker
•Hidden Disability
Classroom link
Wee Event, Big Ideas  What's Important to Me: learn more about what's important to patients 1,2,3,4  What's Important to Me: learn more about what's important to patients and how to support them in practical workshops covering BSL, visual impairment, learning disability, physical disability, language interpreting. Classroom link

 

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