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Advice and support

Health Information Leaflets
Within the hospital, leaflets are available on services, health conditions, treatments, specific conditions and health improvement.
Health Rights Information Scotland also has leaflets on consent, confidentiality, and access to health records. There are separate leaflets for patients under 16. The ward should have copies of these, please ask the staff.

Feedback, Comments and Suggestions
NHS Greater Glasgow and Clyde wants to provide every patient, relative and carer the opportunity to give us feedback on the services and care that we provide. It is important that we learn from the experiences of the people who use our services, whether these are good or bad.
Most of the time we get things right and people are happy with the care and services they receive.
We would like to know when and what we do well. We can then share this information to promote good practice.
It is also important to get your feedback when we don’t do so well, as this helps us understand where we need to do things differently, or make changes to improve our services.
There are a number of ways you can give us your feedback, comments or suggestions:
• You can speak to any member of staff, or ask to speak to someone in charge while you are in hospital.
• Whilst in the ward staff will give you a card which will ask you one simple question about your experience on the ward and with a space to write your own comments.
• NHSGGC has its own online feedback system. This is a form you can fill out on our website. Your comments will be sent to the appropriate service and used to improve our services. For more information, or to comment, please go to www.nhsggc.org.uk/patientfeedback
• You can also comment on your experience on a website called Patient Opinion (www.patientopinion.org.uk). This website is run by an independent company and lets you give your feedback which NHSGGC responds to.

 

Complaints
If your feedback is in the form of a complaint, you should discuss this with the staff member in charge. However, if you do not feel comfortable raising a complaint in person, you can take a copy of our Complaints Leaflet which should be on display in the ward, or you can telephone the Complaints Office on: 0141 201 4500 or email: [email protected]

 


Patient Advice and Support Service (PASS)
NHSGGC has in place arrangements with Citizens Advice Scotland to provide a Patient Advice and Support Service (PASS) for all NHS users. The service is free, confidential, independent of the NHS and fully impartial.
You can contact PASS via the National Citizens Advice Bureau on 0808800 9060 or through your local Citizens Advice Bureau.
www.cas.org.uk/patientadvice