Click on a question to find out more:
Can you tell me about the Patients Rights Act? Click here for information on the Patients Rights (Scotland) Act 2011.
Can I get a second opinion? You may request a second opinion by asking your healthcare professional and politely explaining your reasons. More advice on asking for second opinions is available from NHS24
How can I complain? Can someone help me complain?
You can complain at different levels and if you need independent advice or help to complain you can get it. Please look at the complaints section of our site. [back to top]
How can I access my medical records?
You can see your records and, if you choose, you can get a copy. There may be a charge, depending on when the record was last updated. If you ask a member of NHS staff providing your care, they might show you your records, or suggest that you come back to do this. However, staff don't have to show you your records unless you ask in writing. In certain circumstances you might be able to see the records of a family member.
Can I change my doctor (GP)?
Anyone can change their GP without giving a reason. If you have moved out of the area covered by your GP you can ask them if they are willing to continue visiting and treating you at your new address. They will have to let the local health board know that they are willing to do this.
When you have found another GP who will accept you as a patient, give your medical card to the surgery for registration. It is then sent to the health board, which will send you a new card. If you have lost your medical card the surgery will have a form which is sent instead.
If you want to change doctors because you have been removed from a GP's list, the procedure is similar to changing through choice. However, if you can't find a GP who will accept you, the local health board can allocate a GP in your area.
Can I refuse medical treatment?
You have the right to refuse medical treatment unless you have a notifiable disease or you have been detained for psychiatric reasons (usually called being sectioned). A patient's consent is needed for most medical matters, but simply going to see a doctor can be regarded as implied consent for an examination or treatment. If you are concerned about a specific type of treatment, the doctor is obliged to describe other forms of treatment that are available. Forcing treatment on a patient who has refused can be considered assault.
Refusing medical treatment for a child is different. If a parent refused treatment for a child, the doctor is obliged to treat the child if it is considered necessary.
You have a right to refuse or stop treatment at any time, even if this means you may die. If you are concerned that you will be unable to make your wishes known at a later stage in an illness, it may be wise to tell the doctor at what stage you want to stop treatment. [back to top]
Can I get an interpreter for my appointment?
If you need someone to interpret for you at a GP or hospital appointment please contact the clinic using the telephone number given in your appointment letter as soon as you receive it. Interpreters can be arranged for spoken languages, British Sign Language and Deafblind communication. For face to face interpreting please give as much notice as possible. In emergencies or at short notice a telephone service may be used. Interpreters are trained in clinical communication and bound by the same rules regarding patient confidentiality as other healthcare workers. [back to top]
Can I get information in other languages?
To get health related information in other languages you should first ask the person caring for you or giving you the information who should be able to provide or arrange this. Alternatively you can also visit the NHS 24 website translations page
You can contact the Ombudsman's office by telephone on 0800 377 7330 or email [email protected].
The website address for the Ombudsman is www.scottishombudsman.org.uk . If you are looking for recent reports they are available under 'Investigation Reports' in the left hand vertical navigation bar. Please use the search facility on the Ombudsman's website to search for individual reports. [back to top]
Please call Practitioner services on 0141 300 1300 who will be able to help you recover this information.
If you need more help then please contact us using the help form and we will try to provide what you need or help you to find it.
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