Involving Patients and the Public in the Development
of the New South Glasgow Hospital
Our Community Engagement Team used a number of approaches, applied for the first time in NHS Greater Glasgow and Clyde and probably in the UK, to encourage community comments about the development of the New South Glasgow Adult Hospital.
This included inviting members of the public, or public partners, to view mock-up versions of the single rooms which will be a hallmark of the hospital and meetings with the project and design teams, as well as questionnaires, and analysis of complaints.
There were also regular briefings and presentations to the public through briefings and presentations to Public Partnership Forums, area Committees and public events which allowed people to scrutinise and ask questions about the planning process.
Through this contact milestones in the construction work were relayed to the public, giving them an opportunity to respond.
In return, reports of key ideas and concepts, regular newsletters and presentations to a range of audiences, gave feedback on the work of public partners, their influence on the planning process and outcomes of consultation activities.
This public participation was carried out within the context of a complex policy and political background which also included contact with political stakeholders and equality groups.