When the review of District Nursing Services in Renfrewshire began in 2009, three public partners were included right from the start.
As members of the District Nursing Re-design Implementation Group, working together with NHSGGC’s Public Health Department, they were part of the team which carried out a comprehensive analysis of the area to identify the profile of service users and those who would be most affected by the re-design.
A wide range of approaches were used by the group, including patient satisfaction surveys, public meetings and workshops, to allow staff, GPs, Public Partnership Forum (PPF) and members of the public to raise issues and concerns in District Nursing Services.
PPF members were also present at all workshops, focus groups and staff events to ensure that the patient view was represented.
The public partners were involved in every aspect of what was a complex redesign, including the patient experience and journey, and operational matters such as staffing and caseloads.
This joint working proved the value of fully supporting public partners involved in a major project and explaining its aims, expectations of their role, how the process works and the hoped for outcomes.
It also demonstrated how successful the involvement and influence of public partners can be and how they can make an effective contribution to the overall project as opposed to taking part in the “softer” aspects of a service review, re-design and improvement.