An unannounced inspection to Southern General Hospital was carried out from Tuesday 18 to Thursday 20 February 2014. This included a late evening inspection to accident and emergency, ward 7 (surge capacity ward), ward 20 (acute medical receiving unit) and ward 21 (general medicine) on Tuesday 18 February 2014.
NHSGGC received the HIS unannounced inspection report on the Southern General Hospital on 30 April 2014
Rory Farrelly, NHSGGC’s Acute Director of Nursing, said: “We are pleased to note that the inspection team observed friendly and polite interactions between staff and patients, with the most of the patients interviewed speaking positively about the quality of care received.
“However we are sorry that in a number of areas we are still falling short of the standards expected in all our hospitals.
“Clearly we need to reinforce some of our policies with staff and provide additional training where required.
“It remains our policy not to move patients with cognitive impairment unless under exceptional circumstances and the instance referred to in the HIS report was one of these occasions. It remains one of our highest priorities to prevent this happening to older people and to ensure that the patient’s interests are best served while in our care. Our action plan demonstrates our commitment to address all of the improvements raised in the report.
“We take note of the specific comments in the HEI report about capacity at the Southern. It must be understood that we use our inpatient acute beds flexibly across all our hospital sites to give us sufficient capacity to cope with patient demands including when there is a surge at any one particular hospital. If one of our hospitals is experiencing such a surge we divert GP emergencies to the nearest neighbouring hospital thus ensuring that our hospitals remain open at all times.
“We value these inspections as they often reinforce areas where we can further improve the services we provide.”