Healthcare Improvement Scotland carried out an unannounced inspection to New Victoria Hospital on Tuesday 15 and Wednesday 16 May 2018 and inspected the following areas:
The full inspection report and an improvement action plan developed by NHS Greater Glasgow and Clyde to address the identified issues are available to view at
We were pleased to note the inspectors reported a number of positive findings in the care of older people at the New Victoria Hospital.
Patients are at the centre of everything staff do and the feedback inspectors got from patients, families and visitors recognises this.
In addition, the inspectors identified areas of good practice such as all patients having a reassessment focusing on the risk of malnutrition, falls and pressure ulcer prevention carried out following their transfer to the hospital.
They also praised the wide range of different textured snacks available as part of the food fluid and nutrition work. Inspectors also made special mention of the range of activities available for patients across both wards one and two.
We are also pleased that the friendly and engaging communication between staff and patients was recognised, as was staff visibility on the wards and the calm atmosphere in both busy wards.
However, we recognise that there are areas we need to address and an improvement plan has been developed to ensure we deliver the best possible care to our patients. We have already completed the necessary work for some of the noted areas and work is on schedule to meet the other recommendations.