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Glasgow Royal Infirmary

The delivery of consistent high quality healthcare to older people across NHS Greater Glasgow and Clyde is a key priority for this health board and the report highlights a number of initiatives already in place to improve the care of older patients. This includes a dedicated tissue viability service implementing a new national initiative for preventing pressure ulcers and we have also set up additional training for staff to help them meet the needs of patients with dementia and their families.

We will be reinforcing to staff the need to ensure documentation is accurately completed and that clinical care should not be interrupted.

We fully accept that there are a number of areas where we need to improve and an action plan will now be developed to implement the areas for improvement highlighted by the inspectors.

 NHSGGC received the inspector's report in June 2012 and was pleased that all the patients interviewed by the Inspectors said that they had received good care, attention and treatment during their time in the hospital.

An announced inspection to Glasgow Royal Infirmary was carried out on Wednesday 2, Thursday 3 and Friday 4 May 2012.

The delivery of consistent high quality healthcare to older people across NHSGGC is a key priority for this health board and a number of innovative initiatives are already underway to improve the care of patients with dementia and cognitive impairment.

We do however fully accept that there are a number of areas where we need to improve and an action plan has been developed to implement the areas for improvement highlighted by the inspectors.

Specifically we noted the positive interactions between staff and patients that were reported by the inspectors. We also welcome the positive comments from patients who were happy with the care they received during their stay.

 NHSGGC received the inspector's report in September 2012 and was pleased that the inspection team highlighted a number of areas where we are performing well in relation to the care provided to older people at Glasgow Royal Infirmary.

An unannounced follow-up inspection to Glasgow Royal Infirmary was carried out from Tuesday 31 July to Wednesday 1 August 2012. The inspection was a follow-up to the announced inspection to Glasgow Royal Infirmary in May 2012.