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Gartnavel General Hospital

08/01/2014 - Healthcare Improvement Scotland today (Wednesday) published a report relating to an unannounced inspection visit to Gartnavel General Hospital, NHS Greater Glasgow and Clyde, as part of its programme of inspections on the standard of care for older people in acute care in Scotland.

The inspection visit took place from Tuesday 29 October to Thursday 31 October 2013. The full inspection report and an improvement action plan developed by NHS Greater Glasgow and Clyde to address the identified issues are available to view at

Speaking of the report, Jacqui Macrae, Head of Quality of Care, said: “Our inspection acknowledged areas where NHS Greater Glasgow and Clyde is performing well. We saw examples of warm, caring and friendly interactions between staff and patients, with the majority speaking highly of the care they received. Nursing staff said they felt supported and wards were managed well. However, we identified a number of areas where NHS Greater Glasgow and Clyde needs to improve the care provided to older people.”

 Rory Farrelly, NHSGGC’s Acute Director of Nursing said: “We were very pleased to note the number of positive findings at Gartnavel General Hospital by the HEI inspectors. “In particular, we were pleased that the inspectors noted that interaction between staff and patients was warm and caring, and that the majority of patients were positive about their stay in hospital. “The report also recognised that patients are at the centre of care and this is supported by the patient’s panel who have been involved in a number of the improvements that have been made to enhance the patient experience. “However, we recognise that there are still areas we need to address and an improvement plan has been developed to ensure that the requirements and recommendations made by the inspection team are implemented.”