NHSGGC response to Enquiry recommendations:
The enquiry recommends urgent action to mitigate future risk to cancer patients who become acutely unwell. We accept that whilst the service is safe and effective it can be improved. We are committed to delivering on this by improving our written procedures – with the full engagement of medical staff - to ensure that everyone is clearer about their respective roles.
We also accept the legitimate criticisms of communication between management and consultants and of the delays in agreeing and implementing this new safe model of care. We will learn from this in order to move forward in a more positive way with colleagues to deliver continuous improvement to patient services. This of course is a two-way process involving local management teams and clinicians and we commit to working in a collaborative and supportive manner in implementing the recommendations of the report.
Healthcare Improvement Scotland recommends:
NHS Greater Glasgow and Clyde urgently agree a model of care for the management of acutely unwell and critically ill oncology patients and put into place governance arrangements that regularly monitor the effectiveness of the model.
NHS Greater Glasgow and Clyde take urgent action to restore and rebuild working relationships between consultants at the Beatson and the NHS Greater Glasgow and Clyde management team and ensure appropriate engagement across professional advisory committees.
Robbie Pearson, Director of Scrutiny and Assurance for Healthcare Improvement Scotland said: “The Beatson is a world class centre of excellence for cancer care. The redesign of Glasgow’s acute services is amongst the most substantial and complex in any hospital service within Europe. There is work to be done to make this an even more effective service that provides the best quality of care for patients. We are confident that our recommendations will be used by the NHS board to provide guidance and support for those working in the Beatson to help them deliver the necessary improvements.”