Dawn Fraser & Amanda Cameron
The professional and people skills of staff nurse Dawn Fraser and nurse support Amanda Cameron calmed and reassured a severely autistic young patient when he and his mother appeared at the emergency department.
When Tony Kane (12) and mum Lesley arrived at the Royal Hospital for Sick Children at Yorkhill, Dawn and Amanda were able to make the youngster feel safe and competent, allowing the doctor to take bloods, temperature, pulse and blood pressure.
Amanda said: “We do see a lot of children from all ends of autistic spectrum and so we know exactly what needs to be done.”
Dawn added: “We did the same as we would for any other patient when they come into what is for them a strange environment.
“There’s a lot going on and it’s frightening for them. In triage we have to assess patients, but in a way that is not intimidating.
“It’s also important to treat every child as an individual and be sensitive towards them and the parents as well.”
Nominator Lesley was full of praise for both nurses: “Apart from being kind and caring, Dawn has the ability to make you feel at ease with her professional manner.
“Amanda too was amazing at getting Tony to comply with whatever was needing done.
“The whole visit for Tony and myself had a positive outcome, instead of the expected drama that we both experience at stressful times!”