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March 2016


Glasgow Gartnavel Integrated Care Hospital - The NHS has to cater for all the people of Scotland. This was not the case for me. I have a long chronic condition and had not found any real treatments the suited my serious condition. This only happened when I was referred to the above hospital. Brilliant. There has to be room for all types of help in the NHS. There complete package of care was wonderful. After all I'm a tax payer to.


Royal Alexandra Hospital, A & E - I would like to thank the staff at A&E . From the time we arrived at reception to the Consultant helping us leave we couldn't be more thankful . An amazing team and thank you again.


Queen Elizabeth University Hospital Glasgow - I just wanted to express my thanks again for the fantastic treatment/care I received whilst on the QEUH maternity hospital on 7th February 2016. In particular I'd like to highlight the amazing midwife Lucy (wish I knew her surname) for the truly outstanding care she provided in labour suite. This was my first pregnancy and I was apprehensive, Lucy (also supported by student Claire) couldn't have done more to put me at ease, encourage me & make the whole experience a truly memorable one (for all the right reasons). Thank you for helping me deliver my beautiful son into this world safely - going the extra mile & being a fantastic pillar of support & calming influence.


Glasgow Royal Infirmary - I don't normally leave feedback but I feel compelled to do so on this occasion. I visited my GP on Monday 22/2 and was immediately sent to A&E assessment centre at Glasgow Royal Infirmary as my oxygen levels were very low. I never went home (probably wouldn't have went to hospital if I did) and went to The Royal in a taxi. I cannot explain how scared, confused and ill I felt even though I was in denial and shock and refusing to accept to myself how sick I actually felt. This is why I must leave this feedback. The medical staff in the assessment centre looked after me so well. I was given oxygen, IV drip and antibiotics. Blood was taken as well as X-rays and I was terrified that I was going to be told I had cancer (I don't). I was told I had to be admitted until they found out why my oxygen levels were so low. This is when my terror upped another couple of notches and I had to tell my family my news. I was sent to a ward... Can’t remember what floor but the room number was 24. Again I was very well looked after and after a very restless night was admitted to ward 10 on the Tues afternoon. By this stage my fear level was through the roof and this is where the nursing staff came to the fore. They seemed to recognise that I needed to be left alone as I digested this info. After a couple of hours of tears (mine) I decided to make my peace with my hospital stay. I started chatting to other patients and by the evening I felt fairly settled. I cannot praise enough all the medical staff involved in my care. I so wish I had gotten all of their names so I’m not going to name anyone individually as I don't feel that would be fair. They are a credit to their profession and The Royal. Their kindness, understanding and their ability to make you laugh when it’s the last thing you want to do is something I will never forget and I will be eternally grateful for. I also want to mention the Dr in the assessment centre as well as the Dr's in ward 10 Andrew and Jennifer. I just felt the amazing work they do should be recognised after all the knocks the NHS gets, I for one is very grateful to each and every one of them.


Royal Alexandra Hospital, General Surgery - I was in ward 20 as a day patient. From the clerkess welcome as I entered the ward everyone was friendly, courteous, and helpful and knew exactly what they were doing. The nurses showed a sense of humour and excellent camaraderie. This atmosphere made us as patients more relaxed and less anxious. As a recently retired nurse I was delighted to see that despite the business and 'too much to do' the staff - including medical - care and showed a compassion and patience. Thank you


Princess Royal Maternity, Pregnancy - My wife and I attended one of our midwife appointments this morning. The midwife was called Pam Jack. It is important to us to highlight the quality of the service we received from her. She was polite, friendly, informative and clearly at the top of her game. Everything was explained in detail, in terms that we understood. Her mannerism put us at ease. Most importantly, she was incredibly professional at all times. We informed her at the time that the experience had been a pleasure. However, we also wish for everyone else to know!


Queen Elizabeth University Hospital Glasgow, Respiratory - what a fantastic team you have working there although there is clearly underfunding as well as understaffing everyone doing a great job in care and treatment of all


Inverclyde Royal Hospital - I was recently on holiday when I had the misfortune to slip on ice and break my wrist with a Collies fracture. The treatment I received at Inverclyde was excellent. All staff were pleasant, caring and efficient. Having returned to my home overseas, my orthopaedic surgeon has described the treatment as outstanding. Many thanks to the entire fracture clinic team who assisted with my care!


Queen Elizabeth University Hospital Glasgow - I was referred from the out of hours GP for an emergency appendectomy. I am amazed at this new hospital. Of course all the facilities are lovely and new and getting my own room for my 5 night stay made a huge difference to my recover experience. But I was also very impressed at the care I received at all levels. It was clear that thorough processes were in place. Even one night when there was a difficult patient on the ward, I never felt 'forgotten about' and nothing was too much trouble. In previous hospital visits I have felt that staff were too busy and irritated to be able to care properly but this is not the case anymore at the new hospital, keep up the good work and thanks for the excellent care I received


Gartnavel Royal Hospital - I was at the hospital and the staff were friendly and helpful and I just want to say thank you for your help.


Glasgow N W, Treatment Room Nursing- I wanted to praise the service I received from the surgery nurse at my GP surgery. She performed a cervical screening with great professionalism and care. I find the screening unpleasant and I try to put it off. However, today was a totally different experience and it was over before I knew it. The nurse explained to me that she uses a small speculum rather than a medium, long one. She also reported that despite this difference, her technique remains successful. This experience will encourage me to book my next screening in a timely fashion. Thank you.


QEUH,  Adult Mental Health Unit - My only concern was time I had to wait to be seen as I was in total agony. When I was seen no time was wasted in getting me the help I needed. From nurses to doctors then the surgeons that saved my life, I am so grateful for all their help.....Thank you


Stobhill Hospital, Endoscopy - I attended the endoscopy day hospital for examination and procedure and I felt I must comment on the wonderful staff in the unit, I was made to feel at ease immediately, the staff were all very friendly, calm and professional, they explained everything at every stage which helped me to relax, I was so impressed with the calm and friendly atmosphere and felt I had to let you know, in this day and age of complaints I feel it's necessary to also give praise where it has been earned - please pass on my thanks to the staff team in the endoscopy day hospital, they are all wonderful.


Royal Alexandra Hospital - Every single one of your staff in ward 31A were outstanding in the level of care provided to us in what was a very difficult period after birth. They went above and beyond in helping us reach the socialist advice and treatment needed and supporting us while we waited for that to begin.


Royal Alexandra Hospital - Excellent care given to daughter after being readmitted to rah following birth of her son . Extremely anxious but care was sensitive caring and respectful. Staff in ward 31a amazing at time of great stress


Queen Elizabeth University Hospital Glasgow, Cardiology - I would like to say how wonderful, dedicated and hard-working the nursing team and doctors are in cardiac and ARU. I was so impressed with the care I received and the courtesy and dedication of your employees. I think your hospital has received very unfair media coverage and would like to add my tiny contribution to the real picture.


Victoria Hospital - I would like to say thank you for the excellent treatment I received today at the Minor Injuries Clinic at the New Victoria. From the volunteer helper at the front door, the reception staff and the nurses it was first class! Thanks again to everyone.


East Dunbartonshire - PMC/BSL sandy brooks he wishes to praise Kenmore practice in Bishopbriggs for great support and services especially ensuring having access to n booking BSL interpreters


Gartnavel General, Physiotherapy - I was referred for physiotherapy by the Orthopaedic Dept at QEUH. I actually see the physiotherapist at West Glasgow Ambulatory Care Centre. I have the highest praise for my physiotherapist Iain Ferguson who shows compassion as well as a wealth of knowledge and understanding and who treats me with a respect for my intelligence which is particularly rare when you are 78 years old. He is also highly efficient. Good on him! He is a credit to the NHS.


Queen Elizabeth University Hospital Glasgow - I recently had two admissions to the Queen Elizabeth Hospital in Glasgow. I felt that I would like to give comments and feedback on my time there. I went in on the 21st December and was discharged on the 31st December due to my gallbladder. I was brought in from Campbeltown via the GP referral route and I cannot fault in anyway the care and attention I got in the first ward. It was 100%. I was well looked after by medical and auxiliary Staff. Nothing was any bother and I was kept informed every bit of the way while I was in. I was then moved to ward 9C again I cannot fault the care and attention I got while in there. All Staff were pleasant and I feel I was looked after very well. Even a Christmas Dinner with all the trimmings and a Christmas Present, which in my opinion was all a very nice touch especially as I lived in Argyll. My most recent stay was last Tuesday/Wednesday when I finally decided to get the gallbladder removed. I went in for my pre assessment on the Monday and I was directed by the very friendly Volunteers at the door who made things very easy for me. Again through that process I was dealt with very well explaining every step of the way what would be happening. I then went into the Pre Op Day Unit and again Staff in there were fantastic and explained everything to me. The Surgeon Mr Byrne and his Theatre Team were great. Although I was going in for an operation, I felt the whole experience very positive and the Staff that I experienced certainly looked after me very well. I was then transferred to Ward 9C, and again I was very well looked after in there. Although going into hospital can be scary and worrying I feel the Staff Team that I experienced in the QEUH made my experience that bit better. I felt that the hospital is getting a lot of bad press at times there are never any good feedback, but on the whole I think the hospital for me was good and I have already been letting people know about my experience. There are always teething problems and you will not please everyone. It is a great facility that is available to us. Thanks 


Queen Elizabeth University Hospital Glasgow, General Surgery - My son was admitted to the Immediate assessment unit, transferred to the Acute Receiving Unit, and then moved to Ward 9B, the care he received from all staff was wonderful, from generally caring for him to providing excellent pain relief and communicating with me as his relative. The staff were all so nice. We are very impressed with the treatment he received from everyone and his subsequent operation. The single rooms are very comfortable. Thank you.


West Glasgow Minor Injuries Unit - I had to take my mother here today for a head injury. Receptionist was lovely but still did her job really efficiently and within 5 minutes we were seen by two nurses who had a great deal of patience and concern for my mum. Both nurses were great, treating my mum with dignity but still managing to have a joke. Excellent treatment and ensured that we were aware about follow up treatment required.


Queen Elizabeth University Hospital Glasgow - I was admitted on the 28/02/2016 with severe abdominal pain, the whole time I was in hospital I couldn't have asked for anymore care than what I received, the Nurses and Staff at ward 9c had a very understanding and caring manner and always very professional with regards to my care, the ward itself was immaculate I noticed a very high degree of cleanliness from the cleaning staff and also very friendly towards me. The auxiliary nurses were also very friendly and down to earth people we did have a few good laughs. The General Nursing Staff and ward Doctors are a credit to their professions and where also very friendly towards me and my visiting family members, But most of my praise goes to the care shown by my consultant surgeon he was one of the most down to earth people I have every came across in that line of profession no airs and graces and an extremely positive person, he made me feel very relaxed in the way he explained the procedure that I am still waiting for, But overall my stay in Ward 9c room 68 was memorable to say the very least. Thank you to the entire Staff Day/Night shift, without your care and attention I wouldn't be able to sit here today and write these words about them. I know I can't mention any there names as requested in this comment box, but these people do deserve some recognition in my opinion they do a fantastic job sometimes under extreme pressure to their self's what with staff shortages and so on.. But even among all that they still carry out their duties to the letter.. Thank Them Very Much...


Royal Alexandra Hospital - I wish to ask that you pass on my sincere thanks to the paramedics, A &E Dept, surgeons who looked after me, and most importantly the staff in Ward 24 of the RAH. I had to be admitted to hospital on 4 March this year. I was treated with respect from the start of my disability until my discharge. Surgeons were happy to explain all that I had to go through in simplistic terms, I appreciated the time they took from their very busy day to do this. All nursing staff and nursing assistants were just absolutely wonderful. Never once did I feel, or see that any other patient was being a nuisance when having to ring the buzzer. I was treated with the best of care and always with dignity. Please pass on my thanks to all departments, as they all made my journey as easy as it possibly could be for me.