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July 2016


Queen Elizabeth University Hospital Glasgow - I am so grateful to the nurse in Nuclear Medicine who got me through a SPECT scan last week. A previous attempt was abandoned because of my claustrophobia. She was fully aware of this and carefully showed me the scanner and took me through exactly what to expect. Her reassurance and calm manner really helped. I was able to have my scan with no problems. Thank you.


Royal Alexandra Hospital - I attended AE Sunday 31 July early morning, with a concern about a recent a hernia operation. Every member of staff who attended to me were, very courteous, pleasant, reassuring and gave me care and attention of the highest quality. Triage nurse, A&E doctor (female) Registrar and the Surgeon. Thank you all very much for putting my fears to rest and giving me understanding of the problem. Thank you again.


Lightburn Hospital - Having visited Lightburn Day Hospital over the past few weeks, I was really impressed by the kindness and patience of the staff. From the nurses, physios and ambulance staff I saw nothing but the best of care for the patients 10/10 grateful patient.


Glasgow South, Community Rehabilitation - Excellent service by staff from Elderpark clinic for my mum (86) in G52; OT, physio and rehab nurse. Thanks to Jill Ferguson, Lorraine, Pamela and others for their support. Sadly my mum is back in hospital but that is no reflection on their efforts.


Inverclyde Royal Hospital - Whilst in Wards J and G North, my experience at Inverclyde was excellent. Nurses were very caring, and it was a delight to see so many student nurses from West of Scotland University. I was very pleased with the catering, and must give particular praise for the delicious soups. The information from nurse practitioners, doctors and consultants was reassuring and comprehensive. I have come away feeling very positive about the quality of our NHS.


Glasgow Dental Hospital and School - Staff, particularly my dentist surgeon and nurses were so lovely, kind and helpful during my treatment. I was very nervous about the procedure but they made me feel calm and cared for. They are doing a brilliant job and I am extremely grateful and reassured to know that such kind, intelligent individuals work for the NHS.


Glasgow Royal Infirmary - Fantastic treatment by all ancillary, nursing and medical staff in ward 66. Rooms were meticulously cleaned and I was well cared for both in terms of my medical need and in emotional support. I cannot praise the staff enough. Thank you so much


Queen Elizabeth University Hospital Glasgow - Recently spent a week in ward 63. I was extremely well cared for. The staff couldn't have been more kind and caring. The food was very good, and my stay a good experience.


Queen Elizabeth University Hospital Glasgow - I have just undergone a spinal lumbar disectomy at the QEUH, and cannot fault the treatment, or any aspect of my care from Same Day Admissions Unit to the ward I'm currently being cared for on. Everyone I have met has been professional and respectful, while being friendly and helpful. I have never laughed as much while being admitted for an operation...those little things make such a difference to the overall experience and put the patient in such a good frame of mind. Thank you D from SDAU - what a star. A special mention to the Consultant Anaesthetist (BMc) and Physician's Assistant in Anaesthesia (AS) who looked after me yesterday - thank you for your kindness and compassion. I couldn't have asked to be put to sleep by a better team, and woken up again of course! Ward 10B staff have been excellent too, always ensuring everyone's wellbeing and comfort with cheery smiles. A credit to the NHS, all of you. You've actually made this hospital stay pleasant, which I didn't think was possible. Too much is written in the media about our NHS hospitals being places of horror and ill treatment (evil Mr Hunt - leave our doctors alone!), but you very seldom get to hear from the many grateful happy patients. Thank you for creating this place for positive feedback to be given, so public, bosses and staff can see for themselves the great job they are doing, every single day. Well done and a massive thank you to you all. I'll be back in 2 months for my spinal fusion so I'll be seeing you all again!


Royal Hospital for Children - The care my baby received in PICU was a very high standard, unfortunately my baby passed away but the care and support for my baby from staff was amazing. Thank you all so much.


Stobhill Hospital ( New ) - Attended Stobhill out patients Rheumatology department on Tuesday 26th July 2016....Efficient professional and timely service topped off with a very re-assuring meeting with Dr David McLarey...5 star service


Glasgow N E, Community Midwifery - My daughter has recently had a baby in Glasgow. I wish to pass on my compliments and heartfelt gratitude regarding the level of care she has received. This relates to her pregnancy, confinement and my granddaughter’s aftercare, all of which has been and continues to be outstanding. Glasgow babies are very lucky, they have the best possible start in life.


Royal Alexandra Hospital - I attended the X-ray department this morning, 26th July 16 for a drop X-ray. All the staff in the department was welcoming and friendly and very efficient, from the reception staff to the Radiographer Linda. My letter from the Doctor stated that the drop in service was available from 9.30 until 4. I arrived just after 9am and was leaving the department having been X-rayed by 9.25am, fantastic. Many thanks to the whole department.


Victoria Hospital ( New ) - Monday 25th July am. I sprained my left ankle at home and attended the Victoria outpatient department. From the moment I went in to the time I left, I received the highest quality of care, treatment, courteous approach from the professional staff I encountered during my visit. I hope you can pass on my thanks to the staffs who were involved in all the processes during my visit. They do a great job and I fully appreciate the contribution they make to our well-being.


Queen Elizabeth University Hospital Glasgow - Neurology unit - the best possible care. Nursing staff excellent, surgical staff excellent, auxiliary staff excellent. Catering very much improved. In fact if a hospital stay could be termed a pleasure, this experience would qualify.


Royal Hospital for Children - The staff scanning my 16 month old baby today were excellent! They were kind, friendly and ensured that her favourite nursery rhymes were on the I pad to keep her happy and content. Due to this she lay down for the whole scan. The receptionist was friendly and chatted to my husband, baby and I and the experience was excellent. She loves the soft play too. It was a lovely touch to be shown to the department by a volunteer! Well done everyone!


Glasgow Royal Infirmary - Hi I recently had a five week stay in GRI spending time in wards 26 and 61. I can’t praise the staff highly enough, from cleaners to doctors, especially the nurses, everyone was very helpful and friendly. Thanks again


Queen Elizabeth University Hospital Glasgow – I attended pre op and Mr Carter's ortho outpatient’s clinics today. Was referred for ECG. I would like to praise all staff I came into contact with. Each member of staff was friendly, courteous and explained each step of my journey. I hope this praise will forward to them.


Inverclyde Royal Hospital - I would like to thank Mr Broadbent and his team for the excellent treatment I received on the 19th July 2016 and also the compassionate care given to me after the operation - in particular the nurse with the bright colour hair. Thank you all


Glasgow South - I would like to thank staff in Elderpark clinic, G51 for ongoing support to my mother, both pre and post hospital discharge. Jill Ferguson, OT, Lorraine, Physio and other staff in their team have been very helpful and it has made a big difference.


Royal Alexandra Hospital, Urology - Praise for the staff on ward 28. I would just like to highlight the standard of care and treatment I received during my stay on the ward. From arrival on the ward through surgery to discharge the all staff was friendly., professional and helpful at all times.


Queen Elizabeth University Hospital Glasgow - I really appreciate I spent 2 night with my mum in the hospital and everything was awesome especially the staff which they helped my mum and even they provide her halal meals I want to thanks emergency department, 8d Bute lift and A.R.U 3. They are more than awesome many thanks


Queen Elizabeth University Hospital Glasgow - Excellent care from all staff in ward 10c. Very caring and attentive at all times of day and night. Catering always available and very willing to go above and beyond to help. Very grateful.


Victoria Hospital ( New ) - Over the past few weeks my dad has been to the hospital on a number of occasions to different departments every member of staff was fabulous . Even when they were on breaks they stopped to ask if we needed help to get a wheelchair and asking if we needed help to get him into the car can't praise them enough. .. would also like to say a huge thank you to the lovely lady with the Beatson tapard on who offered us all tea and coffee she was so nice. We were very lucky we didn't get bad news. A huge thank you to everyone you don't get enough praise made what was a really worrying time that bit easier x


Royal Alexandra Hospital - 45 minutes from entering the building, being seen firstly by a nurse for general assessment then a registrar for diagnosis. Then off to X Ray to confirm, back to the registrar for confirmation and prescription and advice to being back in the car and off home with my mind at ease. Truly fantastic service, many thanks.


Queen Elizabeth University Hospital Glasgow - Admitted for surgery on the 15th of July, then went to high dependency unit then ward 11c, care I received was excellent from start to finish, staff very professional, caring and put my family and I at ease.


Queen Elizabeth University Hospital Glasgow - I want to praise the staff in ward 2C and 3C in the Children's Hospital for the great care they gave to my three month old baby. They cared greatly for him and put my mind at ease throughout our three day stay. There was a particular Play worker that helped me so much whilst we were there, she sat with my baby whilst I had a quick coffee break because I was alone with no visitors. She would pop in and see how we were getting on and genuinely cared for my son. It's been two days since my son was discharged and I still can't get over how well we were taken care of. I am so grateful for everything NHS Scotland did for my baby. Thank You.


Royal Alexandra Hospital - I brought my 4 year old son into A+E after he developed a non-blanching rash all over his body, he had a severe headache, was light sensitive, feverish and was vomiting. We were taken in straight away and every Dr and nurse I encountered could not have been nicer. They were excellent with my son and my 2 year old daughter who was full of mischief. When they explained they suspected he had meningitis I got myself into a bit of a state but they were quick to re-assure me that it was highly unlikely it was meningitis, but they were treating him as if it was so they didn't miss anything. The treatment he got was quick and provided with such care. Eventually we got taken to ward 15 and the staff there was lovely too. My son thankfully made a full recovery and blood test results showed he didn't have meningitis but a nasty viral infection. I can't thank the staff enough from the initial nurse he was assessed by to the Drs we spoke to, to the staff on ward 15. Thank you for everything.


Queen Elizabeth University Hospital Glasgow - Support staff do a great job, not always helped by the general public; e.g. smoking at front of building. I even found a can of lighter fuel in a toilet which I gave to staff! The catering for public is very good and reasonably priced; this does help patients, visitors etc.


Queen Elizabeth University Hospital Glasgow - All the staff went out of their way to make sure I received the best care possible, I could not fault anyone during my stay in hospital & would like to thank all the staff and doctors for the excellent care I received.


Queen Elizabeth University Hospital Glasgow - I was admitted in Friday the 15th of July after a bad injury, just want to thank all the staff, nurses & doctors for calling me down & guiding me through the emergency surgery & subsequent recovery period after my up, thank you very much NHS, first ever time in hospital for me & hopefully the last, great team of people, keep up the good work


Gartnavel General - I attended Gartnavel General Hospital for a CT scan on Friday 15th July. Would you please pass on my thanks to Lynne, the radiographer who did my scan today. She is a real asset to the imaging department and made me feel so much at ease, particularly with the injection as I hate needles but she made my whole experience of the ct scan a much more pleasant experience. Nothing was too much trouble for her as she did her utmost to make me feel comfortable throughout the scan. Such a lovely professional young lady. Thank you Lynne


Queen Elizabeth University Hospital Glasgow - I am writing to express my thanks for the highly professional and extremely compassionate care I received during and after a hip revision operation last week. The staff were just wonderful on ward 10A. The hospital is lovely too, with the individual patient rooms providing all the calming stillness needed for a good recovery. Please pass on my thanks to such an excellent team of carers in ward 10A doing such a hard job working for their patients.


Queen Elizabeth University Hospital Glasgow - I am writing on behalf of a 90 year-old patient who was a patient in room 16 of ward 8A from Saturday 2 July until Thursday 14 July. Hewas treated for a Urinary/Chest Infection. He was delighted with the attention he received from both Nursing Staff and Doctors and with their levels of professionalism. There were problems with his discharge in that he was taken home on late pm 14 July and there were no Home Care people until late am on Saturday16 July and there was no food in the house. ( I took in bread and milk to him on the Friday. he has no relatives in Glasgow.)


Gartnavel General - Needed emergency treatment for two eye conditions. Staff professionalism was outstanding as was the care and knowledge. Not to mention quickness of admission & operations.


Royal Alexandra Hospital - Hi I would like to take this opportunity to praise the RAH in general. I was in for day surgery and the staff were fantastic. I have been in a good few times over the last 6 years. Every single staff member that I meet was skilled and committed but most of all made you feel at ease. From the surgeons, doctors, nurses, porters, cleaning and catering were great. So often we hear the negative, but not about the thousands that go through the hospital each year with great service just like myself, thank you so much a very satisfied patient


Queen Elizabeth University Hospital Glasgow - Honestly the best hospital I’ve ever been in, not that I’ve been in loads, but being from London, This hospital blows all London hospitals out the water, The staff are so friendly and kind and just can’t do enough for you and just can’t get over how wonderful everyone is. Every hospital in the country could learn from Here.


Victoria Hospital ( New ) - I attended Clinic H on 14/07/2016 with Dr Bjornsson. I am aware that the NHS gets a lot of negative comment. However my experience at this Clinic was from start to finish excellent. The area was exceptionally clean and general access to the Departments was clear and easy to navigate. My overall experience was impressive and a credit to the NHS


Royal Alexandra Hospital - After a serious fall at The Falls of Falloch whilst on holiday, I was taken by ambulance to this hospital. The ambulance team, especially the medic who sat with me, were brilliant - kept up my spirits. Had serious wound on my forehead, but the doctor (Alan?) who treated me did so with extreme care and a great job of stitching (according to my surgery nurse who took them out). I am really grateful for all the care I received on this traumatic day, the only slight negative is that I did not receive any paperwork for my own GP


Royal Hospital for Children - Would just massively like to thank every member of staff who helped with my son Alfie last night when he was taken by ambulance (who were also great) with breathing difficulties. The patience the staff had when dealing with a totally distressed and irate Alfie was fantastic. Nothing was too much trouble for anyone they all made us feel so at ease and comfortable during a worrying time. An absolute credit to the NHS


Queen Elizabeth University Hospital Glasgow - I recently attended the QEUH for a CT scan as an outpatient on Monday 4th July 2016. I was anxious to say the least about the scan and the impending results from this. When I attended for my scan I was greeted at the reception desk on the first floor by a polite receptionist which was lovely but the real reason I felt the need to post this comment and pass on my sincere thanks to the Radiographer who took me in for my CT scan. From the moment Lynne took me into the scanning room she was smiling & very polite, courteous and patient, taking the time to explain to me about the scan and make sure I was comfortable. As an anxious person, this level of service did not go unnoticed and, indeed, because of this young lady I felt relaxed and able to get the scan done. I thought long & hard about posting this comment but after reading some negative comments about NHS staff I felt it necessary to highlight my experience in the Radiology Department at the Queen Elizabeth University Hospital and, in particular, the lovely Radiographer who did my scan. I just wanted to let the people in charge of the Radiology Department about my experience in the Department which was made all the better by this lovely young radiographer. Keep up the good work.


Inverclyde Royal Hospital - 9/07/16 Took my wife in with a bad eye infection. Reception, staff, nurse and Doctor all gave excellent attention and medication. Nice to see the upgrade of the facilities...modern and clean. 10/07/16 Appointment with eye specialist at 9:30 - again excellent. We thank you all.


Royal Alexandra Hospital - I was admitted on a Saturday with a suspected stroke. From paramedics who attended me at home to the nurse who issued my discharge letter, I could not have received a better level of care. Scans were done on a Sunday as required. All of the staff on ward 4 treated me with respect & helped me through an extremely stressful & scary time. They treated the most frail & vulnerable patients with a sense of care & dignity.


Yesterday the 6th of July 2016 I attended the radiology department for a hystero-salpingogram . I was nervous and felt very vulnerable due to the nature of this procedure . There was a lady with me throughout the procedure with short blonde hair , wearing blue scrubs ( I can’t remember her name unfortunately I was a bit nervous and didn’t take it in) .However the comfort and care that she provided me was much appreciated . A credit to your hospital and indeed the NHS . I just wanted to send a quick message to say thank you .


Queen Elizabeth University Hospital Glasgow - It was my utmost privilege to have been admitted to the QEUH in the middle of June, with a Heart Attack. It could not have happened in a better place on the planet! From the team in the operating theatre, to the guy cleaning out my room, on the sixth floor. They were all the finest individuals imaginable. A true credit to not only the NHS, but also to themselves. I am pleased to report, that I have just completed a short story of my experience. The whole revenue, I shall be donating to the Children's Section of your hospital. In conclusion, and requested NOT to mention my name. I do hope that my sketches have been framed, and hanging on the wall of the sixth floor ward. I am still in awe of your kindness, and that's to QEUH. I shall remain so, for the rest of my 74 years. God Bless you all. Thank you so much for 'SAVING MY LIFE!' Both me, and my life are extremely grateful.


Queen Elizabeth University Hospital Glasgow - My mother, June Barr, who suffers from COPD had fall in her house and was taken to QEUH, ward 6D. Staff were excellent, very caring. In particular, occupational therapist Phyllis Geary was nothing short of superb in her caring attitude and interactions with my mother and myself. Please pass on my thanks to her.


Vale of Leven District General Hospital - Following day surgery I have only the highest praise for the VOLH .From the initial discussion with the surgeon to the day of the operation, the whole staff from Assessment, Reception Day Surgery Nurses,Anaeathetists and Consultant are courteous and very professional in their attitude and care. They have made what I thought was going to be an experience to be avoided into a pleasant one. In these days of the media and politicians carping about the NHS it is great to have hospitals and STAFF such as VOLH


Glasgow Royal Infirmary - After my father was involved in a car accident yesterday, I phoned the hospital reception and was put through to A+E to find out his condition. The lady on reception, the nurse at A+E I spoke to initially and the doctor who came to the phone were all keen to help and were completely professional and helpful. I was put at ease and am confident that my father is in the best hands. Just wanted to say that every person I spoke to on the phone was fantastic and I hope you are able to pass my best regards on to them for an excellent service. Many thanks for providing care for my father - your work is very much appreciated.


Queen Elizabeth University Hospital Glasgow - The treatment my husband received during his recent stay was excellent: the staff - neurosurgeon, nurses, physiotherapists, auxiliaries, cleaners and porters - were not only extremely competent and efficient, but also very kind and caring. The care my husband received was exemplary and this was much appreciated by the family. A big thank you to all.


Royal Alexandra Hospital - I have to praise the RAH hospital and staff for their help and care last month. My Mum was admitted to hospital and unfortunately it was discovered that her heart was faulty and as she was very frail (under 6 stone and age 85) there was no treatment. We were told that Mum was seriously ill. The family were allowed to stay by Mum's side for her last days and the staff helped my Mum all they could while giving us all the time we wanted with our Mum. This time was precious to us and I will always be grateful to the nursing staff. They couldn't have been better at that most difficult of times.


Royal Alexandra Hospital Elderly Mental Health - I was at DBU today 1/7/16 at Gyn. The service I had was second to none. The staff were amazing, everyone kept me informed. They were caring and compassionate. Kerry, Shaughnah, Annabelle and Angela were a few of the names of the outstanding staff.


Queen Elizabeth University Hospital Glasgow - I would like to give some feedback on the amazing service and customer service given to my mum today visiting the Podiatry at Queen Elizabeth University Hospital. My mum has severe mobility, and mental health issues along with sever restless leg syndrome and was attending to have some hard skin removed from her feet, she was very nervous and unsettled which made the job in hand very difficult but nothing was too much trouble for this lady (Pauline McQuade) I think her name was, she instantly made my mum feel at ease and told her over and over that her moving her leg was not a problem, and just to tell her to stop if she had to get up, my mum kept apologising and Pauline kept saying not at all, I’m here for whatever you need and was making conversation about all sorts and this made my mum feel very relaxed just feel that Pauline is one of those 'one in a million' although I’m sure all the staff are as caring and attentive, Pauline just had that lovely manner about her and could do no more to ensure what was a difficult day for my mum not turn into a stressful appointment, it was the contrary, so thank you very much Pauline and please pass this on to her and her bosses as she needs to be thanked!


Community Health Services and Health Centres - Audiology Service in Renfrew Health Centre (previously located in Russell Institute, Paisley). I just wanted to highlight the excellent staff here. My child has attended the Audiology Dept in Renfrew, previously in Russell Institute, Paisley, for over 12 years now. All the staff especially Alison are great. So friendly and obliging. They always make my child feel so welcome and us parents too. I just wanted to let someone know this as I was talking with my partner recently about how long our child has attended the service and that we have been so lucky that everyone involved in Audiology in Renfrew and previously the Russell Inst have all been so kind and very good at their jobs. I hope this is passed on to the relevant members of staff just to let them know that they are so very much appreciated. Many thanks.


Royal Hospital for Children - We attended with our son and would like to offer our heartfelt thanks to the staff of the Emergency Dept RHC, who dealt with us initially and then Ward 2c, where we were admitted until the following evening. Their patience and understanding were greatly appreciated during what was an extremely upsetting time for us, especially as we were aware there were serious emergencies ongoing. Special thanks to nurses Nadia and Dominique (ED) and Amanda and Lyndsey (2c) , you were a fantastic support ladies and a credit to yourselves and your profession.