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August 2016


Queen Elizabeth University Hospital Glasgow - Emergency admission with blockage in the colon of cancerous tumour. Excellent care from surgeon, HDU staff, nurses, physiotherapists, student nurses, auxiliary staff, and cleaning staff, who kept everything immaculate.


Vale of Leven District General Hospital - Had an appointment for a colonoscopy in August. The staff were great, very friendly, comforting and professional. Couldn't fault the staff or facilities. Was especially pleased to see the high standard of hand hygiene.


Royal Alexandra Hospital - On 19th August, 2016 I had a fall while getting into Glasgow airport and suffered a deep gash over my left eye. I was taken to your emergency ward by friends and was treated promptly and expertly by your doctors and staff. This note is to thank Dr. Neil Mukherjee, Dr. Fraser Riddoch and other staff for their care. I am back in India and fit as a fiddle now, thanks to you!


Glasgow Royal Infirmary - A huge thank you to the staff of ward 66 GRI. I was admitted for a cholecystectomy and the care I received from start to finish was impeccable. We are always quick to complain when things go wrong but seldom take the time to provide positive feedback when we have a good experience. I can't fault any of the staff I encountered during my brief admission from support service staff, to ward staff, to theatre staff and especially to Mr Ross Carter, my surgeon.


Royal Hospital for Children - My daughter Grace had to visit the children's day surgery unit at the new hospital at the Queen Elizabeth. From the moment we walked in the door the staff couldn't make the experience any easier for her. The porter, an older gentleman with glasses I didn't catch his name, was friendly and welcoming and took us to where we needed to go. The staff on Ward 1B were all friendly and made Grace feel at ease although she was very nervous. The dentist Karen and the anaesthetist were both amazing and made both Grace and I feel comfortable with everything that was going to happen during the day. In ward 1A after surgery Elaine the nurse was again amazing and looked after Grace well. The staff are a credit to the new hospital and to the NHS in general.


Queen Elizabeth University Hospital Glasgow - Orthopaedics feedback. The list of services on this web page does not seem to include an orthopaedic option. My feedback is nothing but high praise for emergency treatment and admission to an orthopaedic ward, 10D. My relative was treated promptly in A&E, admitted quickly and had an operation within hours of coming in. An amazing example of how brilliant our NHS is. The medical, nursing, physiotherapy, occupational therapy and domestic staff were all amazing. I'm told by my relative that ALL staff were so friendly & professional. Feedback to the consultant would be to talk more directly with the patient when in a patient’s room rather than dictating into a microphone when doing the rounds, my relative found this a bit rude, so this would be my only suggestion for improving on an otherwise positive experience. Thank you; please convey our thanks to all staff.


Gartnavel Royal Hospital - whilst we have good cause to complain about the inordinate length time to admit my wife. Jan and July- this time-last Sunday 21st august the service we received from staff nurse Jan and doctor Debra was excellent. They took time to explain all the steps they were taking to get my wife up to ward 51 as quickly as possible. Please convey these remarks to them. Well done!


Glasgow Royal Infirmary - I went to A&E on Sunday 21 of August 2016 I was surprised at how fast I was seen and admitted to ward 50 Which was a short stay ward and transferred to ward 6. From the moment I entered the hospital till I left the staff were excellent in every department I was sent to staff were excellent could not help enough and made me feel at ease food was great too this hospital and its staff deserve the highest praise


Queen Elizabeth University Hospital Glasgow - I would like to thank all the wonderful staff in ward 9B at the QEUH for looking after my precious dad. At the age of 82 this was a worrying time for both my family and my dad, the staff looked after him fantastically, allowing us to leave knowing he was in safe hands. My dad has been very healthy and fortunate enough not to be in hospital since he was a younger man, his words to us today was “that’s a lot of rubbish in those papers. That the hospital is bad ..That hospital is fabulous....the papers are just printing lies to sell papers...thank god for the NHS" thank you again soooo much x


Queen Elizabeth University Hospital Glasgow - I would like to praise all the staff in the CDU unit which I attended both yesterday and today they were all fantastic and an asset to your hospital. Very pleasant, understanding, sympathetic and constantly keeping me updated with everything relating to myself. Thank you to them all especially Robert.


Vale of Leven - I went to the MIU at Vale of Leven today. They were so nice and very helpful. I just wanted to say thank you. Being from a different country originally and not having a taxable income it’s always a really strange feeling not to pay for medical treatment. The second best way I thought I could help was by offering my most sincere thanks and praise. Best, M


Victoria Hospital - My sincere thanks to Nurse Sarah Gillies of the pain relief team who over the last couple of years has been so helpful in the management of my pain. At all times, she was kind, supportive and her professional advice helped me deal with my pain issues. A credit to her speciality team and to NHS Scotland .


Gartnavel Royal Hospital - I was transferred from QEUH to Gartnavel Royal as there were no acute beds available for me and although I felt annoyed at the time I am thoroughly glad they did, the care I received in Gartnavel ward 2C was absolutely first class, nothing was a bother for the dedicated nursing staff, food was extremely well presented and tasted lovely, a lovely quiet setting helped me get better soon. Doctors were absolutely lovely and explained everything to me in detail. I cannot praise this ward highly enough, as far as I'm concerned you can keep your state of the art hospitals... Its people and patient care that are treated first class in Gartnavel. Thanks again.


Glasgow Royal Infirmary - I was admitted on Thursday night having been referred to the acute assessment unit by my Doctor. There was a long waiting time as there were no cubicles then no beds, the service in the admission process was efficient and kind. When I got to ward 50 (at 2.30am) I was offered a cup of tea, received a jug of iced water, three pillows and settled in. I was in a ward of four patients, all others were more acute than me. Shifts came and went but the care and concern shown to us all was exemplary, friendly without being familiar and for one patient who was embarrassed by her condition, gentle reassurance from one nurse on duty and when she became upset when moving wards was told by another nurse that she should take as much time as required as she (the nurse) was at her service. I was gobsmacked... so well done all the nursing staff at ward 50!


Queen Elizabeth University Hospital Glasgow - I found that my care throughout my experiences in the hospital has been wonderful. I have felt respected, cared for and safe in the hands of everyone who I came into contact with, regardless of their role in the hospital. I can't thank the staff of the QEUH enough for their care.


Glasgow South - I live Falkirk area FV Health Board. Used online South Glasgow Wellbeing resources during period of mental health breakdown. I cannot thank you enough. The audio relaxation exercises brought me calm and video, docs and guidance booklets gave me and my family a great understanding. They and my GP got me through this dark time. Thank you


Queen Elizabeth University Hospital Glasgow - We are very pleased with care and information given on home visits by MND Nurse (Ann Silvers). The service she provides has been invaluable to me and my family.


Royal Alexandra Hospital - My mother was admitted to ward 23 last week with a broken hip. She is 90 years old and an Alzheimer’s sufferer. At the best of times she is confused but being in strange surrounding and being in pain is extremely stressful for her. I just want to say on behalf of the family that she could not have been better treated. She received every possible care by the dedicated staff on this ward. Special thanks to the person who made him a little doll from a towel which is something that keeps my mother calm and helps her to relax. Thanks again to all the staff you are doing a great job in difficult circumstances.


Princess Royal Maternity - Please pass on my sincere thanks to all staff involved in my care during the birth of our daughter on the 9th Aug. In particular the staff on wards 72 and 73, labour suite and the staff that carried out my emergency c-section. Every one of them treated my partner and me with respect, care and professionalism. They made a very stressful time easier and we will always be indebted to them. I must also mention the staff at the ACS unit as we received treatment there and they genuinely are miracle workers! They also treated us with care and respect and professionalism. They are all a credit to the NHS. I will hopefully pop into see them all to thank them personally.


Queen Elizabeth University Hospital Glasgow - My dad is being looked after by the staff in Langland’s ward 55 . The care and attention he is receiving is utterly amazing. The team they have here are truly unique. Nothing is a bother and everyone from the cleaners to Doctors could not be giving my father anymore attention. I had lost Faith in the NHS until now. I am so glad my father is here he could never have received this level of care anywhere else .Even as a relative I find nothing is too much for the staff. The nurses are always willing to update me day or through the night. Recently I have had to stay with my dad , they have fed and watered me for days even given me a bed and shower .I have never been made to feel I am in the way. I feel almost part of the team. I am lucky that I have been given this time with my dad and if he does not leave hospital I know his last weeks could not have been made any better. Thank you from the bottom of my heart ward 55 for taking care of my dad.. you are truly amazing.


Royal Alexandra Hospital - I was in yesterday to have a wound in the palm of my hand stitched under general anaesthetic and have nothing but praise for the staff of warn 22 lead by Sister Harriet Bell-scott who made my stay in ward most relaxing.


Vale of Leven District General Hospital - I recently attended the Vale of Leven for an urgent CT scan. This is just to comment on excellent treatment I received.  The nursing staff and the radiograph staff were very welcoming and very pleasant.  I would certainly think they should commend them for a great experience thank you.


Glasgow Royal Infirmary - Husband was recently a patient in ITU East @GRI & cannot praise & thank all the staff, particularly nursing staff, for their care towards my husband & myself. They were just fantastic & nothing was a bother, particularly explaining everything that was happening which was a lot. Many many thanks.


Queen Elizabeth University Hospital Glasgow - I received excellent care. Once they had discovered I had two aneurysms of which one was large and life threatening they were so quick to get me operated on. I can't thank them all enough for saving my life. I thank you all from the bottom of my heart.


Victoria Hospital (New) - I attended the Minor Injuries Unit at the New Victoria last week (Sunday 7th August) after falling off my bike and receiving a nasty head wound. It was fantastic to have such a resource so locally as the journey and waiting time were literally minutes. I was reassured, cleaned, X- rayed and stitched up all within about an hour. I would give the staff and facilities 5 stars. Many thanks.


Queen Elizabeth University Hospital Glasgow - Superb care. All the staff were so professional and kind and cared for you and the outcome of your treatment.


Queen Elizabeth University Hospital Glasgow - This is the second time in four weeks I have been in hospital, I really must praise all the staff and I really mean all. The care I've received is fantastic! Especially to the staff of ward 8D and 9B! Thank you ALL so very much for everything you are amazing!


Inverclyde - I would like to praise Dr Willkie, Dr Farrell, fellow GPs, and all the staff, who work so hard in delivering such a high quality of service. In the last 12 months or so , I have come realise, how all of my current medical needs have been met. They have been met by a professional, caring . supportive team and I would like to thank them all. my practice in Port Glasgow


Gartnavel General - I had a shoulder op at Ward 2, Gartnavel Hospital. I can't praise EVERYONE enough, from my consultant to the anaesthetist, all the nurses, the physio and the staff that bring you up and down the theatre, feed you etc. The level of professionalism was outstanding. But the level of human care and empathy was formidable and is only fair that it gets expressed. Thank you kindly to everyone who treated me.


Stobhill Hospital - I have come with my mum to the Medical Day Unit where she has blood transfusions... she loves the chit chat and the happy faces of the nurses who work there.  Sister Heather, Cora, Rosemary and Cat, make life so much easier for her as she gets blood from time to time. I always take a packet biscuits for the girls I just want to say thank you. Without you all I know she would not be here. It makes it easier for me to leave her there in your capable hands. I want to say a special thank you to Dr McIlwaine too she is just wonderful.


Queen Elizabeth University Hospital Glasgow - Thanks to Angie and her sidekick for such tender, compassionate care. I arrived at the hospital with sick over my clothes and other disgusting mess. These nurses cleaned me up and showed great concern for my condition. Thanks ladies. Really appreciated.


Queen Elizabeth University Hospital Glasgow - Can't praise highly enough the entire team who looked after my son on Ward 4c the surgical team, doctors, nursing staff, and ancillary staff all were so caring and helpful. Thank you


Glasgow South - Thanks to Jill Harrison, OT and Physio staff at Elderpark for care provided to my mother following first hospital discharge.


Queen Elizabeth University Hospital Glasgow - I would like to thank the staff of ward 5b for the care provided to my mother on her re-admission to hospital from 29.7.16 and her discharge to temporary SW care on 5.8.16. Thanks to Professor Gallagher, Holly depute nurse in charge, nurse Gonzales and other staff in the ward. Thanks also to catering and support staff throughout the hospital (meals are good!) and to SW Unit staff for arranging care placement.


Royal Alexandra Hospital - The staff on gynaecology ward 32 at the RAH Paisley who cared for me during my recent admission were the one positive experience in a truly horrible situation, they were friendly, professional and made me feel better about what I was going through. They have an unpleasant job at times, I know they did in my case but I was never made to feel embarrassed or ashamed and they were just lovely and helpful. A pre admission appointment with a nurse named Karen really put my mind at rest and she was very good to me even coming to see me on the day despite not being assigned to me directly. I cannot thank them all enough.


Queen Elizabeth University Hospital Glasgow - I was a patient in Glasgow who was originally transferred from Edinburgh due to my daughter being ill and Glasgow were able to treat her better due to certain machines. Unfortunately my daughter passed away but the staff within the Maternity department and the NICU were incredible. I'll never be able to thank them enough for all they did for my daughter and also myself and my partner. Their staff are truly incredible.


Gartnavel General - I would like in the first instance to request that this mail reaches Mr Leach, who performed ACL reconstruction on my right knee please. Firstly, a huge thanks to Mr Leach. Having undergone 4 operations including a failed ACL reconstruction. Mr Leach carried out a successful ACL reconstruction operation following an operation to remove the unsuccessful one. It was a very difficult period- the 2-3 years leading up to this as I was unable to take part in sport effectively and the reality of never returning to sport was a thought that was darkening my days. However, Mr Leach- you are a star! I was able to return to running and cycling and have just qualified for the European Triathlon Union championships in Germany next year for my age group! I’m over the moon but it wouldn’t have been possible without your intervention. Thank you very much indeed.


Victoria Hospital - I attended 4.8.16 for an MRI scan and would like to thank the 2 members of staff who conducted this. We had a joke about the music choice, and I told them I preferred Gartnavel for this reason. The 2 ladles were professional, efficient and caring - exactly what is required for this situation. Thanks again.


Inverclyde Royal Hospital - Having had the experience of total Hip Joint Replacements, one last October and one on the 29th June 2016. I can only say that I have nothing but praise and admiration for the Orthopaedic staff of Greenock IRH. From the initial assessment by Mr Chappell and Mr Bennett all the way through to discharge I was made to feel that I was the only patient in the hospital. At 74 years of age and having being blessed with good health this was my first time in hospital and all staff made me at ease. One hears so much bad talk about our NHS, yes I know there are times when not everything goes as it should but our staffs is human and try their best and we should remember the number of patients who come through the doors. Not all patients are the easiest to deal with and in many cases it's he who shouts the loudest who is heard. At this time of change lets us all get behind the NHS and make it even better. All the best to the Orthopaedic department of Greenock, IRH, Theatre Staff and all who try their very best for ,us , the public. In conclusions we here so much about the meals but these are adequate and in general tasty and after all one does not go into hospital for the food but to be made well again Sincere thanks again


Royal Hospital for Children - I was delighted with the care received by my daughter and myself in ward 3b. The staff were very helpful and kind. Thank you


Stobhill Hospital - I attend the Medical Day Unit regularly and I am overwhelmed at times the care and attention I receive from the girls and Sister here. Nothing is a bother for them from the friendly conversations to the endless cups of tea and biscuits they are very professional at all times, I have to go there for treatment, but they are like an extended family to me and my wife. The clinic that runs off the unit the doctors see you when and if they are asked too by the nurses, so I don't have to worry about anything, I feel I should have written before I have asked someone to do this for me as I feel this unit should be recognised for the exemplary work they do and hopefully continue to do it for a long time to come.


Royal Alexandra Hospital - I was admitted for a routine operation early in 2016 and was looked after in Ward 32, Maternity Building, RAH. I cannot fault the service and all nursing and medical staff were amazing. This was my first ever hospital admission and to say I was apprehensive was an understatement. However, I was reassured by all staff I encountered throughout my journey and having had a positive experience, would like to share my gratitude to all involved in my care. Staff were friendly, efficient, and exceptionally hard working. As for meals, there was plenty of choice and although I did not need assistance with eating, others in the ward were helped when required. Keep up the good work!


Queen Elizabeth University Hospital Glasgow - I was admitted through GP referral with a suspected stroke. I spent most of the afternoon and evening in the very busy GP referral unit where staff were most attentive, explaining what was going on whenever they could and making sure myself and my husband were given food and drink. I was moved to Dermatology on Saturday night under the care of the Stroke team and was there until discharge. The staff were friendly and helpful, every doctor who entered the room introduced themselves and spent time talking about possible diagnosis, tests required, medication prescribed. Fortunately the tests for stroke were negative, however I have complete faith in the system to have got it right if it had been a stroke. All the staff I met, doctors, nurses, health care assistants, x-ray and imaging staff, domestic and catering were polite and friendly and made me feel at ease at what was a very worrying time for myself and my family. The single room was helpful for getting rest and the building was very clean. I had heard some bad reports about the new hospital and felt it was only right to let you know that during my stay I could not have faulted anything or anyone.


Glasgow Royal Infirmary - I would like to thank the team A&E ICU east and ward 62 for all the care and attention they gave my Elderly neighbour Jean in May she is recovering well and I cannot thanks all the staff for all the care they gave her It was second to none. Thank you


Queen Elizabeth University Hospital Glasgow - As an outpatient attending the orthopaedic clinics over the past 12 regarding knee replacements I have nothing but praise for the efficiency of this service. On any occasion visiting I have waited no more than 10 minutes to be seen & even when being sent to other departments [x-ray] the same efficiency is in place as each dept communicates well with the other. I recently attended an appointment where I had to speak to a specialist nurse, have an x-ray & back to speak to the nurse again. I was in & out of the hospital having visited two clinics & one of them twice in no more that 40 mins. I think this is excellent service in my books. Keep up the good work.