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September 2015

Queen Elizabeth University Hospital Glasgow, A & E  - I was very impressed by the cheerfulness and professional thoroughness of the A&E staff who were obviously working under great pressure. With high patient numbers and insufficient beds in the main wards to move people on to  (I waited 6 hours and it wasn't even a weekend) I never felt neglected by the staff. I really admired how they did their job.


Glasgow, A & E, Infectious Diseases - I was admitted as an emergency and unconscious with what turned out to be Septicaemia. The Doctor and the Registrar who attended to me were exceptionally attentive to my wife and daughter who were understandably upset and then took the time to visit me a few days later to ask after me. The nursing staffs in wards 5a and 5c was a credit to their profession.


Queen Elizabeth University Hospital Glasgow, Urology - I recently was an inpatient on ward 4c following a live kidney donation to my nephew. I cannot praise the staff enough for the care they gave my nephew and myself. They are all a credit to their profession from the doctors to the cleaners all was professional and caring upholding the standards of our NMC code. The Trust should be proud of the staff it employs.


Queen Elizabeth University Hospital Glasgow, Scan - Very professional, very helpful, quick & straight to the job on hand.


Queen Elizabeth University Hospital Glasgow, A & E - I was admitted on Monday and spoke to a young doctor whom graduated from Dundee University, and I think the name was Jordan Johnstone (this could be made up. I felt completely at ease with his nature and he took time to chat, not for long but long enough for me to feel valued. The guy is a stalwart, someone with great attention to detail and the ability to raise his head above the parapet to get a greater look of the overall situation. A credit to the NHS and to hospital.


Stobhill Hospital ( New ) - Oncology ( Cancer ) - I attended my doctor on Wednesday, with a skin complaint on my face - I saw the consultant at Stobhill Hospital on the Friday - and had, what I think was, although not confirmed, Rodent Ulcer removed that same day Friday - I am delighted by the speedy and professional treatment of all staff. I was a little shocked at the time, everyone made the uncomfortable procedure an easier time for me. Thank you... Karen McCaig.


Queen Elizabeth University Hospital Glasgow, A & E - My father was brought into A&E on Tuesday 15 September. The Care my dad received from Dr Susan Daisley and the nursing staff was exceptional and very compassionate to my dad’s needs. He was transferred to the High Dependency Ward(bed 57) that night. The further care he received whilst there was exemplary and again second to none. The nursing staff (Gemma & Gill) and doctors were excellent. My dad passed away in ward 6a on the 17th. Although the outcome has not been pleasant, my whole family are grateful for the care and compassion my dad received in the care of your staff.


Queen Elizabeth University Hospital Glasgow, A & E - I was admitted to the hospital on 9th September 2015 for an emergency for treatment for cerebella artery aneurysm. I was thereafter detained within Ward 65 for a period of time. I found all staff from the cleaner to the doctors and all in-between who run our wonderful NHS to have been totally professional, caring and a credit to their respective professions. All staff couldn't do enough for me and I think they all should receive acknowledgement of that fact. All staff contributed to my welfare and a personal thanks to them all Eddie Keen


Drumchapel Hospital, Out of Hours - I would like to comment on the nurse that dealt with me, she was absolutely lovely, made me feel at ease, she was very empathetic, explained everything that she was doing and what I had to do, I can't praise her enough, an asset to the NHS. Kind regards


Queen Elizabeth University Hospital Glasgow, Renal - I was admitted to the Renal Day ward on the 1st September 2015. I would like to place on record my appreciation for the excellent care I received from the moment I was admitted as a very nervous patient for a kidney biopsy. The staff on the ward were very efficient, attentive and reassuring. I could not fault the care I received. The consultant on duty explained the procedure carefully and kept me informed and reassured throughout. The day after, he contacted me personally to give the outcome and make arrangements for treatment to begin immediately. Please pass on my deep gratitude for the compassion, care and professionalism, which was second to none. I am well on the road to recovery. A very grateful patient.


Royal Alexandra Hospital, Neurosciences ( Nerves / Brain ) , and A & E - Hi I recently had a three night stay , in ward 1 . Can I start of by saying the ward was spotless , even though there is a high turnover in that ward of A&E patients , The care and support I received was second to none , The nurses were very caring and professional from first minute till my last few seconds on the ward , I would like to pick out in particular the nurse in charge of my room " Elaine" I believe she was called she is a complete credit to her job and colleagues. And hope to see them all again in different conditions to thank them , my name is Mr James Rae "Jamie" again thank you.


Queen Elizabeth University Hospital Glasgow, Staff - Re the staff culture on ward 5A in the new building of the Queen Elizabeth Hospital. I am a private consultant who deals primarily in working in all aspects of organisational culture can be considered fit to comment. I wanted to contact you to share my experiences of the prevailing culture within ward 5A. My mother was admitted 3 days ago and the culture on the ward is one of care and kindness and it this is across the piece. It is quite obviously led from the top as it permiates all of the way through. My mother is 90 and unable to direct her own care and so this positive and caring culture has made all of difference to her and to we who rely on them. I have witnessed not only professional care but genuine warmth and empathy. I would like the staff to receive this feedback as having worked previously with one aspect of the NHS I know it can sometimes be a thankless task but their positivity and care shine through. Believe me when I say that had it been otherwise I would have been quick to address it so feel it is only fair that I should be equally as keen to share my positive experiences as well. Sent from my iphone so may contain typos.


Glasgow Royal Infirmary, A & E - It was the first time I ever had to use A&E and all the staff were so lovely and made me feel so comfortable and less scared, and kept me really calm while I was getting checked over and treated. The nurses are amazing!


Queen Elizabeth University Hospital Glasgow, Neurosciences ( Nerves / Brain ) - I have pure fear of hospitals & needles, but my resent visit, to Southern General couldn't have asked for more efficient, kind, Great at keeping folk calm, & comfortable, than Ward 7A.I often suffer nightmares after hospital visits, but this time ,with new tablets etc, I can get a better again.


Queen Elizabeth University Hospital Glasgow, E N T - First class treatment in a first class facility. The staff couldn't be more friendly and attentive. Thank you for making my stay a pleasant memory regardless of having gone through surgery. I would love to mention names but you don't allow it. Great pity that compliments can't be fed back to those concerned.


Vale of Leven District General Hospital, General Surgery - Having recently undergone a surgical procedure at the Vale of Leven Hospital's surgical Ward 6, I would like to express my appreciation for the excellent care which I received from all concerned.


Queen Elizabeth University Hospital Glasgow, General Surgery - Dear Sir/Madam, I have recently been discharged from Ward 9A SGUH and wanted to give you feed back on my experience in the new hospital. During my stay, I was also in ICU and HDU2 and while I don't remember all of my time there my family confirmed, what I experienced, that I received excellent care from the Doctors and in particular, the Nursing Staff. Nothing was ever a problem and everything was done to help me recover. The only issue in HDU2 was the heat!! It was unhealthy and meant resorting to bringing in electric fans. Eventually after many phone calls the 'engineers' manually changed each vent to blow cool air. This made the environment more comfortable for the patients and staff. I understand that this is a wider problem in the hospital and not just an HDU2 problem. It is easier to warm up if you are cold, extra blankets etc., than it is to cool down if it is constantly warm. It is bad enough lying in a bed in a warm ward/ room never mind working in one. I spent most of my 45 days in Ward 9A and enjoyed the single en suite room, the excellent WIFI and again experienced, in the main, excellent nursing care. I think that although the food was, normally, warm and tasty, the presentation left allot to be desired. I appreciate that this is a perennial problem but putting a smaller amount e.g. Chilli and Rice in a bowl instead of a large plate could help. I understand that there are 'issues' with the in room TVs. I didn't watch mine as I had my phone and laptop in with me but know that a number of times the system was not working. Also, one thing I always think helps the patients is the consistency of staff in the ward. They are able to build up a trusting relationship with the staff if you see them regularly. An issue I found, particularly with the night staff, was the number of 'Bank Nurses' used. While the Bank Nurses were as excellent as the full time ward staff, the change did mean that I was unable to build that relationship them. I have been a patient in a number of Glasgow's hospitals over the last 44 years and can honestly say that the new SGUH is one of the best for patients, their family and visitors. I hope that you find this feedback useful and I would be happy to discuss further if needed. Best regards.


Royal Hospital for Children, Baby or Child - I took my 4 months old daughter to the hospital today, she needed a tongue tie snip. First of all I was extremely impressed with the hospital, it is really children and parents friendly. Easy to park and find where you need to go, play areas for children are incredible. My daughter was very impressed with the bubbles outside clinic 5. We were seen by two lovely ladies, they explained everything very well. The snip took no more than 5 seconds and it made a massive difference to me, I'm not in pain when breastfeeding anymore! I am really grateful that I got the appointment as soon as I'm not sure if I would manage to breastfeed in pain for much longer. The staff was amazing. Thank you so much!