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November 2015


Glasgow Royal Infirmary, A & E – We were treated by Dr Donagh Maguire in A&E on the evening of Friday 27th November. Just wanted to comment on how professional, friendly and courteous both he and all the nursing staff were throughout our A&E visit with my girlfriend who was in a lot of pain. Thank you to them all for being as helpful as possible at a clearly busy time.


Gartnavel General, E N T - Excellent experience in day care, having operation on tear duct. Staff friendly, helpful, whole thing could not have been better. Communication very very good, everything explained. A very good experience of Gartnavel General Hospital.


Glasgow Royal Infirmary, A & E - I'd like to say thank you to the A&E staff who were on duty last Friday night (20th November) I got in a terrible state through alcohol and was unconscious. I was discharged in the morning with a terrible hangover. Can I apologise for being an unnecessary drain on the NHS and thanks again.


Vale of Leven District General Hospital, Women’s Health - I have just had experience of the service provided by the Vale of Leven hospital as a patient admitted to ward 6 for a couple of days for some women's health surgery. The experience from start to finish was first class. Reception was good; care received was excellent from nurses to doctors to support staff. Cleanliness was exceptional and my thanks for that to the housekeeping staff. All were extremely friendly; nothing was a bother or any trouble. For a person who has not had to have an operation for a number of years and was a little nervous, all the help and assistance from friendly staff made this an easy experience. This hospital deserves as much resource and commitment as the health service board can give it. Thank you.


Queen Elizabeth University Hospital, Palliative Care - My family would like to express our gratitude of the care and attention the staff in ward 62 gave my father in his final days. They couldn't have done anymore to make him comfortable and made what was an extremely upsetting and stressful situation a little easier knowing he was in the best of hands. Hopefully these comments will be relayed to them as they deserve to be recognised for all their hard work.


Queen Elizabeth University Hospital, General Surgery - I had elective surgery for removal of my gall bladder on Tuesday. I cannot praise the members of the surgical team and nursing staff highly enough. I was understandably anxious. The anaesthetist took time to explain how my drugs would be given and what the purpose was. The surgeon even drew a diagram for me and carefully explained each possible complication with the percentage rates!!! Who needs Google? The waiting time was amazing and I was in recovery before I knew it. I was transferred to a ward where a staff nurse asked my likes/dislikes and what was important to me in my care.This made a difference to my recovery. Thank you again. I am now at home two days later and already getting back on my feet.


Stobhill Hospital, Oncology - I recently had a mastectomy and stayed overnight in Ward A. From my initial consultation with Dr Maclean and Lena her breast cancer nurse through to surgery and an overnight stay I can honestly say what fantastic staff I met throughout the journey. The anaesthetist David, the ward staff and of course Dr Maclean and Lena - all took time to listen, explain and nothing was a bother to them. When I read about the NHS and its put in such a bad light I have to say that my experience is nothing like this. I had the privilege of being cared for by a team of professionals who cared and who took time to get to know me as a person and not simply a patient. Quite simply outstanding service and I cannot thank every single one of them enough.


Royal Alexandra Hospital, Gastroenterology - All staff were extremely helpful. The nurses were lovely and made my experience very pleasant. In particular there were two student nurses that day who were both very professional and had a gentle and reassuring bed side manner. Thank you


Queen Elizabeth University Hospital, Scan - Attended Interventional Radiology Suite at The Queen Elizabeth University hospital on 24th November for a renal angiogram I would like to thank all the staff who supported me through this procedure for their excellent care throughout. I work for the NHS and couldn't be more proud of my colleagues for their constant hard work and dedication.


Glasgow Royal Infirmary, Dermatology - After under-going in-patient surgery. I was given an appointment 1 week later 23/11/15 to see Susanne (NLC) at Glasgow Royal Infirmary (Jubilee Building - O\Patient). I normally don't get a chance to write reviews but couldn't ignore the fact this lady is awesome! I was scheduled in to have 70+ stitches removed; I would like to pass on my thanks officially for the care given and professionalism shown throughout. With our NHS being negatively reviewed publicly, I am happy I got the opportunity to meet someone whom takes pride in their profession. I did thank Susanne for making me comfortable however; wish to make see Susanne see officially some recognition undisputedly deserved! Please, if possible, pass this to Susanne to ensure she is aware she's doing an amazing role!


Victoria Infirmary, Respiratory - Ever time I call this dept I get an amazingly polite and helpful young lady who enquirers after your health and wishes you a lovely day she is such a breath of fresh air that even though u are feeling not at your best by the time you are finished the call your day is already made better.


Vale of Leven District General Hospital, General Surgery - I was an inpatient for knee arthroscopy on ward 6, Vale of Leven hospital. The staff were excellent. Kind, caring and fun and it was a very positive patient experience. I would like to thank them very much.


Queen Elizabeth University Hospital, Dermatology - Found no problems with the new hospital. Easy to find clinical area. Attended Dermatology for treatment. Found the treatment to be exceptionally high standard. With both friendly and helpful medical and nursing staff who communicated well. Would recommend a five star rating for Dermatology. The staff could not do enough for me. Thank you.


Gartnavel General, Respiratory - I have had two appointments with a respiratory consultant at Gartnavel this year, one in July, the other this evening (23rd November 2015), both to do with a persistent irritating cough. Both appointments were excellent. The consultant was both professional and friendly, introduced himself, and was reassuring but also thorough, arranging tests including a CT scan of my lungs. When the CT scan showed that my lungs were clear but that there was another potential problem which required referral to another department, he phoned me to explain this and was again very reassuring (rightly so, as it turned out). When I saw him again this evening he had clearly read my notes, treated me as an equal and as a whole person (checking up on what had happened as a result of his referral of me to the other department) and when we agreed he could discharge me, he emphasised that I should ask to be referred back to him if the cough got worse or changed in any way. And all of this at 7pm, after what I am sure would have been a very busy day.


Queen Elizabeth University Hospital - I would like to thank the staff on ward 9C for their total dedication, care , compassion, empathy shown over the weekend I want you to let them know we are so grateful for their support shown to us on Saturday Sunday Monday please let them know thank you.


Queen Elizabeth University Hospital- All the staff on the ward, from charge nurse to ward assistant, were excellent. From the time I arrived to the time I left I was well looked after, treated with dignity and respect and kept well informed. The orthopaedic team were second to none. The facilities were first class and the food was good. I would like to pass on my sincere thanks to everyone and congratulate them on their high standard of care. I would have no hesitation in recommending the hospital to others requiring inpatient care.


Gartnavel General, Urology - Very efficient and courteous nursing staff at UROLOGY, Gartnavel General, in particular the Specialist Nurse who was diagnosing my condition, she and the other nursing went about their duties with total commitment, explained everything in detail, answered all my questions, kept me informed while I was waiting. The teamwork was great to watch. Congratulations to all staff that were on duty am Friday 20th Nov, you certainly know how to run a dept, another patient that I was sitting beside in reception also mentioned to me how quickly he had been dealt with. I can only hope that you get recognised for your hard work and thank you for a very positive visit and nice atmosphere.


Royal Alexandra Hospital, Cardiology - The doctors and nurses were superb, the food was very good. I did not want to be there but the staff made my stay very bearable. Paramedics - I was on the 23.15 train service from Glasgow Central to Ardrossan Town and the train stopped at Johnstone after a woman fell and hit her head. Two paramedics attended and were so calm and professional when treating the woman, who was just drunk and was very rude and abusive to them. They should be commended for their professionalism and calm, caring natures when dealing with this patient.


Royal Alexandra Hospital, General Surgery - I was at a out Patient clinic on Thursday 19th November, 2015 and I was so impressed with the care I received especially Dr Reid. All the staff were exceptional and I think we are so lucky with our health service in Paisley. Thank You


Queen Elizabeth University Hospital- I recently gave birth (8th Nov) to my daughter at the hospital and could not be happier with the service and treatment we received. All of the staff from maternity assessment, delivery ward, theatre staff and Ward 50 were friendly, approachable and professional. Despite not having a straight forward delivery by the end, I felt confident in all the staff and that I was being fully advised on what was going on and my options. The midwifes on Ward 50 were brilliant in showing me how to look after my baby and myself and my husband and I left the hospital with our baby happy.


Vale of Leven - Having attended the Breast Screening unit at Vale of Leven on Monday, I was most impressed with the patience and helpfulness of the two staff members unfortunately I forget their names but hope they know how grateful I am.


Queen Elizabeth University Hospital- Following an accident in September 2015 when I fractured my heel, I attended A and E at the Queen Elizabeth University Hospital. This was my first visit to this hospital, and I have to say I was very impressed, from checking in, consultation, x ray, Diagnosis till I got home was 3 hours. The whole process was so efficient and friendly. I also had two follow up visits to the Orthopaedic department over the next 7 weeks, and these visits were just as efficient, (but quicker) I would just like to thank all the staff I met from the meet and greet staff, the receptionists, X ray department, orthopaedic department, and the A & E department, considering how anxious and stressed a person can get having to visit a hospital, these staff surely deserve praise The constant communication with updates, the general processes and the friendly approach certainly made me feel more at ease. Once again many thanks.


Queen Elizabeth University Hospital, Dermatology - I had a seamless experience at dermatology, from the welcome staff at the front door to the care team on the ward. I hope that Jeremy Hunt is prevented from sabotaging the fine medical staff that Glasgow is blessed with.


Drumchapel Hospital - I was visiting a patient around 4:30pm in the Arran ward of Drumchapel hospital yesterday sat 14th November. There was a student nurse working on the ladies side of the ward wearing a Glasgow University top. What a lovely caring proper nurse she is. I watched while she sat with an old lady helping her to eat. This girl will make an outstanding nurse


Queen Elizabeth University Hospital, Scan, A & E - Was referred by my GP to the acute referrals unit on Fri 13th Oct. I have nothing but praise for my experience of the new hospital. All staff was extremely courteous and professional. As I suspected all press stories of problems at the site were either just teething problems or scaremongering. As always our NHS is something we should be proud of and more of us should stand up for it.


Royal Alexandra Hospital, Respiratory - I would very much like to praise the staff for my treatment & care in The Medical Receiving Unit & Ward 14 of the RAH. When you here all the negatives, it is very pleasing to be on the receiving end of a Good experience. The staffs on both sites were professional, caring & efficient. They all should receive 5 GOLD STARS. From the Ward/Department managers the staff nurses, health care assistants & Students from UWS. The care & treatment which I received (sometimes under difficult & heavy workload) was second to none. The catering assistant Anoushka was always cheerful and bright. The food whilst not Michelin standard, was perfectly edible and provided the required sustenance. The only negative was discharge. After being told by the doctor I could go at just after 12 noon, it took till 16:30 to receive my discharge medication from pharmacy. Surely during this time I am preventing another patient from using the bed as I am theoretically still using it. Especially as the antibiotics I required were already in my locked locker, but could not be issued to me because they were not labelled & had to come from pharmacy. If the staffs are considered competent to administer these to me as an in-patient, they must be considered competent to give me the small number of pills I require on discharge, they have computers on the ward, so a simple label printer would solve the labelling issue.


Beatson West of Scotland Cancer Centre - I am currently in Beatson ward 5b room 6 and from the admissions staff to ward staff I wish to thank everyone of them from auxiliary to nurses to junior Dr to student nurses to cleaners everyone has been lovely, helpful, goes the extra mile and it has made me feel very welcomed as if I’m part of family I can’t thank you all enough made me feel at ease took away any scary feelings I had about being in, such lovely staff your bosses should be very proud.


Queen Elizabeth University Hospital, Renal, General Surgery - Having been discharged just today from the new Queen Elizabeth Hospital, apart from possibly just single rooms being maybe too much for staff to continue keeping an eye on patients, there really is not a lot you can fault the place on, the building surely is an asset to Glasgow, with friendly, extremely helpful, well mannered and experienced staff throughout the whole place, which can only benefit a speedy recovery of patients.


South Glasgow University Hospital - Was at the hospital to-day for same day admission: reason surgery to remove a lymphoma. I wish to say to say that from start to finish I was looked after in the most professional and cheery manner by every single person and including Mr Byrnes theatre staff - what a difference that makes being while being treated. In recovery waiting on discharge in ward 11c I was again treated very well and with professional efficiency, esp. Staff Nurse Julie & Faye. Thank you so much.


Stobhill Hospital - Would like to say that the reception and clinical staff in the ophthalmology dept were excellent and very friendly making the appointment a less stressful experience overall. My appointment was on time too. My only problem is that when I tried to praise the ophthalmology clinic through this form I find that ophthalmology is not one of the clinics listed! Form not a great deal of use as your are only required to tick "other" rather than a space to specify the clinic. If you want to ensure positive feedback, improve your online form!


Royal Alexandra Hospital, A & E - I was rushed in to the hospital, via ambulance and then I arrived in A&E. The staff very professional and friendly, while treating me and trying to diagnose the issue that I had at the time. I was sent to the CCU, where I was again treated very well, the staffs were all very helpful and extremely professional. I was then moved to ward 8 after 2 days in the CCU, again all the staff showed their professionalism and friendliness when taking care of me. So I would just to send my thanks, to all the staff that treated my during my time in the Royal Alexander Hospital. To which this probably sped up the recovery time for me while in hospital.


Stobhill Hospital - I dropped my son off today at Stobhill day surgery and came across a lovely nurse called PENNY. She was so caring, attentive, professional and helpful. Both my son and I would like to let you know, she put us both at ease. Thank you.


Princess Royal Maternity, Pregnancy - Good Afternoon I have attended the early pregnancy unit for the past few weeks, and I cannot thank or praise Sam enough for everything she has done for me, she is a genuinely nice caring person and nothing was too much trouble for her. Sam took the time to discuss my worries and explained everything to help me put my mind at ease. Such a lovely woman and I just wanted her to be recognised for it. Genuinely the nicest nurse I have ever dealt with, Kind Regards.


Gartnavel General - I recently visited the GGH Eye Department and have to admit to being a bit nervous. The Staff, all of them were marvellous, all were so very friendly and helpful but most of all so very professional in their approach, this very much helped put me at ease. What a wonderful team.


Vale of Leven District General Hospital, A & E - I have had occasion over the last five weeks to seek help there. Starting with turning up there at 5 o clock in the morning with an agonisingly painful injured wrist after I had fallen the day before. Within 5 minutes I was seen by a nurse, and after 10 minutes the duty doctor was down from the wards. Within 20 minutes I had X-rays completed after which the doctor told me of a fracture and the nurse duly set my arm in plaster. By 6.30 am I was back in my car and making my way home (with some careful gear changes having my arm in plaster!!) This in itself was superb service, but it didn't stop there. At 1.00 pm that day I was phoned at home by a Senior Nursing Sister who set me up with an appointment for the Consultant three days later. After that examination I was give a full description and advice as to the injury and how long it could take to mend. Throughout it there was always the message, if you don't feel comfortable or are in pain doesn’t hesitate to come back. Sure enough, last weekend it became very inflamed and painful, when I phoned on Sunday I was give advice plus an appointment with the specialist on Tuesday morning. I am now back with my arm fully plastered up again, the pain has subsided and I feel confident of recovery. Throughout all this, EVERY person I spoke to could not have been more considerate and helpful; we must NOT let them be extinguished. THANKYOU this has been sent to Jackie Baillie.


Royal Alexandra Hospital - I attended the hospital on the 21 October at 2.30. I had an endoscopy done. I was extremely nervous. To the point of phobic. I don't know if you can find out who I saw. They were amazing. A true benefit to the NHS. I would have no concerns about going again. Could you please pass on my gratitude? Well done NHS.


Victoria Hospital, Urology - I was at the day surgery unit today. Everyone I met today was helpful caring kind and professional in their care of me, and as I now need extremely patient with my lack of speed- thank you all so much - I really appreciate this.


Queen Elizabeth University Hospital- On Wednesday 28th October at around 8pm I stupidly left my handbag in the toilet of the acute receiving ward where it was found by a member of the domestic team. I just wish to commend the honesty of the lady to thank her again. I was in such a state that I did not get her name but the nursing staffs who was all very kind, who were on that evening know who she is. I am very grateful and hope that you can pass that on to her. Thank you very much.


Queen Elizabeth University Hospital, Neurosciences - I cannot thank all the staff of Ward 61 ITU enough caring for my 17 yr old son following his recent motorcycle accident. Not only did they provide him with the highest standard of care but they supported us, his parents through the distressing initial days with such kindness and compassion. They are a true credit to the organisation who is quietly working away.


Queen Elizabeth University Hospital - I spent 4 days in the hospital and I was treated very well by the hospital staff.


Queen Elizabeth University Hospital- My dad was in an orthopaedic ward 10 a few weeks ago I would like to say how lovely the care was, clean the hospital was and how well they linked my dad in with lung cancer services which he also needed thank you.


Royal Alexandra Hospital - I attended the hospital on the 21 October at 2.30. I had an endoscopy done. I was extremely nervous. To the point of phobic. I don't know if you can find out who I saw. They were amazing. A true benefit to the NHS. I would have no concerns about going again. Could you please pass on my gratitude? Well done NHS.


Queen Elizabeth University Hospital - I was admitted to the Immediate Assessment Unit on Wednesday 4th November and would like to comment on the outstanding level of service received. Yes, I was there for a considerable length of time however during this wait, I was very well looked after by Jocelyn (Bank Nurse in ICU) and in fact, all personnel who I came into contact were helpful and thorough. In the current climate where people are more inclined to complain than compliment, I thought credit where credit is due in a challenging period for all staff concerned. Thank you for such great service.


Victoria Hospital, Urology - I was at the day surgery unit today , today to a person everyone I met today was helpful caring kind and professional in their care of me , and as I now need extremely patient with my lack of speed- thank you all so much - I really appreciate this.


Queen Elizabeth University Hospital, Renal - Can't praise the staff enough had a short stay from Friday to Monday the staff were the best ever so caring and pleasant made my stay very comfortable thanks to all the staff at 4d renal you do a great job. Thanks again yours sincerely.


Glasgow Royal Infirmary, Plastic Surgery - I spent the day in Ward 49, and had a wonderful experience. Every single member of staff, from porters and cleaners to surgeons and nurses, made me feel at ease and cared for. I was very nervous waiting for my surgery but I was soon relaxed and chatting. The quality of care was excellent. I don't think enough people thank NHS staff for the fantastic job they do, but I can't thank the staff in Ward 49 enough.


Queen Elizabeth University Hospital, Neurosciences - I am waiting for discharge from ward 65 Queen Elizabeth University, hospital. Since my arrival I have found all the staff to be very welcoming and supportive. There is a very clear ethos of team work between the staff. My whole experience has been wonderful. I have attended other hospitals were I have found staff rude and uncaring, this is defiantly not the case in ward 65. The nursing staffs are professional and caring, the nursing assistants are wonderful and the lovely lady who cleans the ward always has a smile and a kind word. I can only say that the service from the whole department has been outstanding. This ward should be used as an example of excellent practice for others to follow.


Queen Elizabeth University Hospital - Thanks in saving a life seems so minimal so to the wonderful doctor I'm eternally grateful and as for your excellent staff doctors, sisters, staff nurses, nurses domestic To catering forgive me if l have left anyone out you are all so so great.....I wish I was a millionaire I know where my MONEY Would be May God always protect you all


Gartnavel Royal Hospital, Crisis , Community Mental Health Team , Liaison Psychiatry , Primary Care Mental Health Team , Esteem - The staffs in Henderson ward have been truly fantastic each and everyone has gone beyond the call of duty to make my stay more comfortable ..I can honestly say that the care & comfort that I have received is second to none ..From the ward manager to the assistant staff ..10 out of 10 from me


Stobhill Hospital - Would like to say that the reception and clinical staff in the ophthalmology dept were excellent and very friendly making the appointment a less stressful experience overall. My appointment was on time too. My only problem is that when I tried to praise the ophthalmology clinic through this form I find that ophthalmology is not one of the clinics listed! Form not a great deal of use as your are only required to tick "other" rather than a space to specify the clinic. If you want to ensure positive feedback , improve your online form!


Royal Alexandra Hospital - I was rushed in to the hospital, via ambulance and when I arrived in A&E. The staff very professional and friendly, while treating me while trying to diagnose the issue that I had at the time. I was sent to the CCU, where I was again treated very well, the staffs were all very helpful and extremely professional. I was then moved to ward 8 after 2 days in the CCU, again all the staff showed their professionalism and friendliness when taking care of me. So I would just to send my thanks, to all the staff that treated my during my time in the Royal Alexander Hospital. To which this probably sped up the recovery time for me while in hospital.


Gartnavel - I recently visited the GGH Eye Department and have to admit to being a bit nervous. The Staff, all of them were marvellous, all were so very friendly and helpful but most of all so very professional in their approach, this very much helped put me at ease. What a wonderful team.


Victoria Hospital - I was at the day surgery unit today , today to a person everyone I met today was helpful caring kind and professional in their care of me , and as I now need extremely patient with my lack of speed- thank you all so much - I really appreciate this


Queen Elizabeth University Hospital- I am waiting for discharge from ward 65 Queen Elizabeth University, hospital, since my arrival I have found all the staff to be very welcoming and supportive. There is a very clear ethos of team work between the staff. My whole experience has been wonderful. I have attended other hospitals were I have found staff rude and uncaring, this is defiantly not the case in ward 65. The nursing staffs are professional and caring, the nursing assistants are wonderful and the lovely lady who cleans the ward always has a smile and a kind word. I can only say that the service from the whole department has been outstanding.