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April 2015


Glasgow Homoeopathic Hospital, Rheumatology (Joints / Bones), Disability, Physiotherapy - I have been a patient of the Homeopathic Services for four years. This unit is so vital to anyone with chronic conditions. The treatment is tailor made to each person and very specific. There have been times I thought I could not go on with life due to my conditions, but the staff and specialist staff were first class. I got appointments when I really needed them to go in as an inpatient. Every time I was admitted, I came out feeling better and better. There's the health education side as well as physiotherapy, art therapy, which I found amazing and it’s not my normal kind of thing, but I have learned to deal with my conditions and learned a lot about myself too. Without this, I probably would NOT be here at all. Many thanks to all involved in my care.


Victoria Infirmary - I was unfortunate to be admitted to ward 12A on 12 April for overnight observation following a suspected heart attack. It was exceptionally busy - I believe I got the last bed. The elderly patient on one side of me sang most of the night. The patient on the other side was dying and his family were with him all night. Doesn't sound good so far? Then there were the staff. They were absolutely brilliant. I don't have words to convey their professionalism in what were extremely difficult conditions. I could wax lyrical about the various little considerations and kindnesses shown to patients. They are an absolute credit to their professions and to NHSGGC.


Glasgow Royal Infirmary, A & E, Cardiology (Heart) - I was recently a patient in Ward 43a in Glasgow Royal Infirmary. The care and attention from the staff was excellent. All the staff, including domestic staff should be commended for their professionalism and cheerfulness. The only complaint was the inedible food, although the light bite menu was excellent.


Southern General Hospital, Oncology (Cancer) - Dear sir I was recently a patient in ward 24 the treatment I received was nothing short as the best in the world from the ward from the cleaning staff nursing staff the medical team doctors consultant's from someone who has leukaemia the best of the best if there is any awards for going above and beyond their duty I would like to nominate the whole staff on ward 24.


Glasgow Royal Infirmary, A & E - Thank you for the prompt, courteous, and professional treatment which I received on the evening of 24th April 2015. Their staff was supremely efficient, eloquent and caring. I was admitted for the draining/dressing of an abscess on my back. The abscess in question had been causing considerable pain and general discomfort for the preceding three weeks and whilst it had grown large enough to have developed its own personality, I was very relieved to be rid of it. The speed and execution of the entire process was undertaken with care and professionalism. In the best possible taste, I hope not to be seeing you all again soon! I shall recommend you to all of my friends... Slainte


Royal Alexandra Hospital, E N T - My 4 year old son attended an ENT OPC appointment. The Audiologist and ENT Consultant were fantastic with him and gave me a full explanation of his test results, diagnosis, treatment required and possible future interventions. Both members of staff put my son at ease, which is fantastic as he has a follow up appointment.


Southern General Hospital, Scan, X-Ray - Hi I attended the new Glasgow South Hospital today 23/04/15 for an outpatient MRI and x ray. This was my 3rd MRI scan. Previously had an MRI @ the Royal Infirmary and the Victoria infirmary. I was amazed that for the first time I was not frightened. The nurses put me at ease and were very helpful and polite. I would like to say a special thank you for your professionalism for putting my mind at rest. I had a poor experience of MRI and have been unable to agree to a full scan. I now feel I could have the full scan if at this hospital with the staff who are great at their job. This could mean a great difference to my health. Thanks again for bringing healthcare in to the 21 Century.


Southern General Hospital, Scan, Oncology - Nothing but praise for everyone I've come into contact with at Stobhill during my treatment for bladder cancer. From reception, consultants, nursing staff, secretaries. Every single one really seems to care about my wellbeing, and won’t hesitate to go the extra mile to make sure I'm dealt with efficiently, professionally and compassionately.


An open letter to the staff of the Western Infirmary - I was in the Western Infirmary on 27th March 2015, coming in through A&E and ending up in the MAU ward. I wanted to take a second to offer huge thanks to all that assisted/treated me on that day. I came through triage at approx. 1.30pm and was swiftly seen to by some of the staff nurses who were personable, professional and attentive. Amy and Mary I believe were two of the nurses who saw to me and I cannot sing their praises highly enough. I can only imagine the things they have to see and go through in their day to day work life and to be able to do that with a smile and an attention to care is highly admirable.

I was then seen by Dr. Allen who reviewed my situation. Again with a great deal of professionalism and friendly manner. Again I saw her as a shining example of how a doctor should treat their patients.

I was then moved to MAU where I was placed into a ward which was being managed by the frankly wonderful Carol-Anne who took the time to update all of the patients on her ward, took the time to make some small talk and get to know myself and the other patients a little bit and most importantly made regular updates on what was happening with each of their cases. When they would be seen next, what the next few steps would be. This is the most reassuring thing that can happen in a hospital situation. There are, completely understandably, waiting times involved in all parts of being in hospital, but someone taking the time to keep you updated really helps keep the mind at ease. She was fantastic, a real shining star.

Similarly a young doctor Frasier (I didn’t catch his surname) saw me whilst in the MAU and was courteous, friendly and fantastic.

I think that it’s important to recognise where highly commendable ‘performance’ for one of a better word is offered and everyone, without fail from triage Nurse to Porter to Doctor, was fantastic.

I know that this is not the norm to submit notes of these kinds but I do hope that this somehow finds those mentioned in this note and that it is noted that these people are examples of quality care and they should be highly valued.

Thank you to all at the Western, I cannot offer enough gratitude.


Glasgow Royal InfirmaryI cannot praise the INsPIRE programme at Glasgow Royal Infirmary highly enough. This is a pilot project, aimed at patients who have recently spent time in ICU. The patients and their carers are invited to attend a series of multi-agency sessions, with physio and pharmacy advice, as well as consultant anaesthetists, nurses, psychologists and community link persons. The result of these sessions has undoubtedly led to the accelerated recovery my husband has experienced. I felt fully supported and met with other carers to share experiences and gain insight into the particular issues ICU patients can suffer from. In my opinion, this pilot should become a natural progression from discharge for all ICU patients.


East Renfrewshire GP practice - My daughter has had cause to visit our GP in on a number of occasions recently. The first time as an emergency. I would just like to say that she has been treated with the utmost respect and had a thorough examination each time. The GP listens to what she has to say and acts on it. Thank you so much for this.


Southern General HospitalI was admitted at around 34 weeks of pregnancy for 10 days due to an infection and I wanted to commend all the staff that took care of me in the High Dependency Unit to the labour ward at ward number 48. I had cellulites in my leg which is probably not one of the normal cases they deal with but everyone was excellent. They were very caring and patient with me. The staffs are all wonderful from the auxiliaries to ward sister and doctors.


Royal Alexandra Hospital, Gastroenterology (Digestive system) - I am a patient that has Crohn's disease I was diagnosed in 2009 and in that time I have been looked after by consultants and specialist IBD nurse's and over the years have been given all different types of medication. My condition has got worse and due to the care and involvement of the IBD nurse's I have been now been put on a new treatment called Adalimumab which I have been given training on and enables me to inject myself at home rather than having to attend the hospital every few weeks and then subsequently every few months for treatment over and above routine appointments I have, which is great as it would have had a major impact on my work and home life having to attend hospital to receive injections or infusions. Would like to praise the staff involved very highly for the work they do.


Western Infirmary, A & E, Stroke - My mother collapsed on Easter Sunday with a inter cerebral haemorrhage - the doctors in A & E told us very quickly that there would be no hope of recovery - she died peacefully 2 days later surrounded by her friends and family who had managed to cross continents to get there in time to say goodbye. I just want to say that from the moment I placed the 999 call to the ambulance until my mother's last breath - my mother, I and my family were treated with great kindness, respect, compassion and support. I am so very grateful for the care and patience we all received - it made this dreadful time in our lives so much easier - I have always been a huge fan of the NHS and have always received such great care but this time I felt that the staff surpassed themselves. There was nothing they could do for my mother but still they were mindful of making her comfortable and pain free to ease this terrible situation for the family. The staffs so understood and could not do enough for us. Thank you for the bottom of our hearts.


Princess Royal Maternity,  -  My son Alex was born on 24th March 2015. My partner and I live in Invergordon but due to Raigmore having no SCBU beds she was transferred to PRMH. I must say the staff there are amazing a level if care we haven't had before. Even the lengths they went to secure accommodation for myself. An extra big thank you to the staff in NICU. There is however a few points to raise. Parking for fathers in my situation as you can imagine can become very costly even though I am a blue badge holder. I must note I received a parking fine at the ambulance entrance when parked in a disabled bay. Now there are building cabins in the disabled bays there but no alternative has been provided leaving just two bays. Also due to the front entrance being locked at night I had to walk up the stairs as there is no lift access for non patients from the back entrance. I am disabled and this caused me some amount of pain. Also the canteen closes at 3pm leaving no alternative or no signs to show it. I had to buy 20 dinners from elsewhere and also after hours there is no hot drinks or at weekends. A maternity Hosp were fathers need a boost at night and nothing. However these are small details as we wish Raigmore could provide your staffs level of care and commitment. We were always informed and never left out. A shame you ate 200 miles away. We would like to thank you but maybe in the circumstance we were in you could look at some sort of financial aid or getting it from our own health board. Would also like to add that the communication between two health boards in the same country could be brushed up a bit. We were told we were first in line to be transferred home then other patients from Dundee and Aberdeen jumped queue.


Southern General Hospital, Cardiology (Heart) - I attended an outpatient appointment for Cardiology. All the staff were excellent and at all times very helpful. The consultant (Dr Davie) was exceptional. He was very knowledge, kind, caring and at no time did I feel hurried and all my questions were answered. This appointment was for a very minor cardiology issue, he didn't have to spend so much time with me. Overall I was very impressed with the service plus an outstanding consultant. Well Done.


Southern General Hospital, Urology - My father who is very frail and confused has been in ward 9 for nearly two weeks. Staff Nurse Nass (I know not meant to mention names) was great. Not scared to speak to us, give us up dates and just what a nurse should be. Hope to think am as good at my job as he is at his job. He is good role model for trainee's nurses.


Inverclyde Royal Hospital, General Surgery - My 89year old dad suffered a significant head injury and spent 4 days in H North. The staff could not have been more considerate and caring both to him and his wife. They made a worrying time for us all as stress free as possible. I am a lead nurse within acute GG&C and was greatly assured by our experience. Thank you K North


Southern General Hospital, General Surgery - I had a hysterectomy on the 27th of January 2015. I would like to thank Dr C. Taggert for the excellent before surgery and after surgery, also could I please thank Dr Hulme the anesthetist for looking after me before and during surgery. Both doctors put me at ease and are a great asset to the NHS. My recovery is going well and now I can look forward to my future and having my life back. A massive thank you from the bottom of my heart


Royal Alexandra Hospital, Baby or Child, Pregnancy - I was recently in the Labour ward at the RAH and all the staff were absolutely fantastic, I cannot thank them enough.


Western Infirmary, Scan, Oncology (Cancer), Cardiology (Heart) - From the front desk, through all the multi disciplinary team that make up the very busy breast clinic, everyone was pleasant, accommodating, kept us informed and made our patient journey patient centred and individual. All this in the face of very very busy clinics and I suspect overtime circumstances. These teams go the extra mile


Victoria Infirmary, Respiratory (Breathing / Lungs) - Staff in Ward 10 was very caring and helpful to me during a fairly lengthy stay. All involved in my treatment were encouraging and supportive, usually with a smile to accompany their ministrations.


Glasgow Royal Infirmary - I cannot praise the INsPIRE programme highly enough. This is a pilot project, aimed at patients who have recently spent time in ICU. The patients and their carers are invited to attend a series of multi-agency sessions, with physio and pharmacy advice, as well as consultant anaesthetists, nurses, psychologists and community link persons. The result of these sessions has undoubtedly led to the accelerated recovery my husband has experienced. I felt fully supported and met with other carers to share experiences and gain insight into the particular issues ICU patients can suffer from. In my opinion, this pilot should become a natural progression from discharge for all ICU patients.


Victoria Infirmary, Respiratory (Breathing / Lungs) - Staff in Ward 10 was very caring and helpful to me during a fairly lengthy stay. All involved in my treatment were encouraging and supportive, usually with a smile to accompany their ministrations. Glasgow Royal Infirmary, General Surgery - I cannot praise the staff at Ward 63 enough for the care and compassion they have given to my elderly father. He was treated like a human being and not just another patient. They explained everything to him in simple terms which he could understand. The nursing staffs were friendly and all though very busy with other patients they always made dad feel he was not a nuisance etc. Well done Ward 63 keep up the good work.


Glasgow Royal Infirmary, General Surgery - I cannot praise the staff at Ward 63 enough for the care and compassion they have given to my elderly father. He was treated like a human being and not just another patient. They explained everything to him in simple terms which he could understand. The nursing staffs were friendly and all though very busy with other patients they always made dad feel he was not a nuisance etc. Well done Ward 63 keep up the good work.


Royal Alexandra Hospital, Appointment - Recently had to attend Breast Clinic at RAH Paisley. Lovely, helpful Doctor and Staff. Waited only five minutes to be seen by Doctor. Was sent for Mammogram and Ultra Sound, sent back to Doctor for results, thankfully reassuring, and was back at front door of hospital in less than an hour since my name was called. Amazing service and Staff and I only waited a week for appointment. Thanks to all involved.


Inverclyde Royal Hospital, General Surgery - I had a second total hip replacement within 6 months. Once again the care could not be faulted from beginning to end. I would have no hesitation in recommending surgery at IRH. All the staff is hard working and committed.


Vale of Leven District General Hospital, General Surgery - I would like to praise the staff on Ward 6 who cared for me between 31/03/2015 & 01/04/2015 when I attended the VoL hospital to have my gallbladder removed. Staff who stood out was Donna, student nurse from the University of the West of Scotland who was day-shift on both days. I found her to be very professional, attentative, down-to-earth, cheerful & empathetic. Ann, a nurse who attended me whilst on nightshift was particularly patient, humorous & forthcoming. Lorna who was also on day shift created a relaxed & positive atmosphere on the ward on both days & found her to be engaging & very thoughtful. I would very much like it passed onto all Ward 6 staff how much I appreciated their kind & professional care.


Royal Hospital for Sick Children (Yorkhill), A & E - My son was brought into a/e at Yorkhill on Friday 3rd April after a series of seizures. The staff were amazing from the minute we were met out if the ambulance to the team in resus and majors. Everyone introduced themselves and explained what was going on. We were looked after as a family with my other son receiving just as much care and attention as his brother. Despite how frightening the experience was there was always someone close at hand to reassure me. My son was particularly impressed with singing nurse Chris in resus. We spend a lot of time in our local hospital and it is always a stressful experience. They could learn so much from the wonderful team in Yorkhill A&E.


Victoria Infirmary, A & E - I would like to commend the team working day shift on 10th March 2015 @ Glasgow Victoria A&E dept following a fall which led to a bad fracture/ dislocation to the ankle. ALL the staff was EXCELLENT! The two paramedics that took me to A&E were of the same ilk. Truly amazing service from start to finish. Many many thanks


Victoria Hospital (New), Women’s Health - I feel I have to drop a short letter of thanks for the wonderful attention I received yesterday at the New Victoria Hospital. From beginning to end I felt in the hands of true professionals. I was impressed with everything - efficiency and ability of staff, hygiene, patient care, team spirit. They name it you guys had it in abundance. I cannot recommend your hospital highly enough. It's obviously somewhere I would choose not to be but my whole stay and procedure that I had done yesterday by Dr Hussan Ali s team was as positive as a visit to hospital can be. I would like my thanks for such excellent care passed on if possible. Many Thanks