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Using Resources Better

Using Resources Better

Specifically for staff who have increased efficiencies in the way they work or deliver services more effectively.

    The project was set up to redesign delivery of palliative care service by integrating supportive and palliative ...

   

The project was set up to redesign delivery of palliative care service by integrating supportive and palliative care approaches into our mainstream primary and community care services. This led to initiatives such as an online care calendar and a resource for patients and their families being introduced.

A palliative care training calendar was introduced after staff highlighted the need to access training in dealing with complex patients. An online training calendar is located online and reminders are sent out quarterly.

About me and About my care – a resource for patients and their families – has been designed to provide resources helping with co-ordination of care and supporting advance care planning if required.

The project now has the potential to ensure Renfrewshire HSCP fulfils the Scottish Government’s aim that palliative and end of life care is available for all who need it by 2021: Commitment 1.

More and more people are able to live independently and recover at home after a hospital stay, thanks to the dedica...

More and more people are able to live independently and recover at home after a hospital stay, thanks to the dedication of the Care at Home service in West Dunbartonshire service.

As well as looking after the personal care needs of older people and adults in need, the team regularly sees people in their homes and are quickly able to pick up any health issues or concerns and flag these up to medical services, often avoiding unnecessary hospital stays.

The service often receives glowing praise from service users and their families. Here’s just one example: “Thank you for all your care of mum and dad. It really helped us look after our parents at home and during an intensive time of palliative care for mum.”

Lorna Davies a professional lead occupational therapist for specialist children’s services aimed to reduce waiting ...

Lorna Davies a professional lead occupational therapist for specialist children’s services aimed to reduce waiting times, improve the patient journey and make more efficient use of resources to deliver high quality care within a limited budget.

Lorna managed to pull together the various sectors to work as a team, implementing a capacity and demand model, reduce variation across NHSGGC, reduce waiting times from almost a year to a matter of weeks in all sectors, promote self management, and ensure families got access to treatment within the 18 week RTT.

She was surprised and delighted to hear she had been nominated for a Chairman’s Award, Lorna said: “Its such an honour and so unexpected, I was just doing my job.”

Lorna managed to reduce waiting times by 75% - a massive achievement. Families reported an improved service experience and staff were working together as a more cohesive unit - Glasgow and Clyde teams are working together to support one another.

Other services and health boards have noticed significant improvements in our service delivery and are looking to replicate what has been done here.

Feedback from service users and referrers are all very positive. Families feel listened to and empowered to self-manage.

Lorna says a big thanks to everyone in on the OT teams – they are the ones that make this work.