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Patient Centred Care

Patient Centred Care

For staff from different departments, directorates or services, who are working together in new and co-operative ways to improve the way we deliver services to our patients.

    The combination of a surgeon’s skills, an experienced clinical team and a robot called da Vinci is delivering fa...

   

The combination of a surgeon’s skills, an experienced clinical team and a robot called da Vinci is delivering fantastic outcomes for men suffering from prostate cancer.

In the past year, almost 200 patients from all over the west of Scotland have been referred into the Queen Elizabeth University Hospital to have robotic-assisted laparoscopic prostatectomy.

This development in surgical techniques and technology delivers better outcomes, reduces side effects, reduces the chances of surgical complications and dramatically shortens the length of the post-operative hospital stay. In many cases, a patient can leave hospital a day after surgery and return to work within a couple of weeks.

We are currently in the position where Imran Ahmad and Mark Underwood are delivering this regional service, with a further surgeon, Jaimin Bhatt, in training. A fourth experienced surgeon, Lorenzo Dutto, from the largest-volume prostatectomy centre in Germany, is joining the team in early 2018.

As a result, we are beginning to see a positive impact on waiting times, which have reduced from 17 to 10-12 weeks. Early outcome data is also extremely positive and in line with, or better than, data from international centres of excellence. This is testament to the skills of the regional team that includes the surgical team, radiology, pathology, specialist nursing and administrative staff.

Dr David Kingsmore, Renal Consultant at the Queen Elizabeth University Hospital is a real life hero. Once such patie...

Dr David Kingsmore, Renal Consultant at the Queen Elizabeth University Hospital is a real life hero.

Once such patient of his is John Gilmour. He became an altruistic kidney donor after watching a programme about kidney donation on the television. John said: “It was a light bulb moment in my life. I’m going to do that. Change somebody’s life. Give somebody a chance. As I was given a second chance.”

John had been through life changing surgery when he had suffered two brain haemorrhages. His life had been saved by a friend and fellow colleague of Dr Kingsmore. This was how their paths crossed. This is how he met the man who dedicates his life to saving others. A real life gentleman who cares.

Dr Kingsmore recently appeared on the BBC documentary about the new QEUH. Showing the groundbreaking surgery of the transplanting of a vein into the arm of a patient going through kidney dialysis.

Dr Kingsmore said: “Anything that can change the life of patients to make their lives better, is worth doing. This is science fiction becoming reality.”

 

This team provides support to allow older people with haematological malignancies to live as independently as possi...

This team provides support to allow older people with haematological malignancies to live as independently as possible with the highest quality of life whilst undergoing treatment for their condition.

As a result of this service, older patients have access to a comprehensive assessment which identifies the individual needs of patients and provides them with appropriate advice and support.

“Dignity, respect, human kindness and compassion were at the centre of everything they did. From the moment she ar...

“Dignity, respect, human kindness and compassion were at the centre of everything they did.

From the moment she arrived in Mearnskirk it felt right, calming, caring and in such a lovely, homely environment.” These are the words of a patient’s relative.

Her aunt was a patient in Millbrae ward for 10 months until she sadly passed away.

The care witnessed not only in relation to her aunt but to all patients, friends and relatives in Millbrae, was excellent.

The staff made every effort to get to know her aunt’s rather large but close family from her sons, daughters, sister and brothers to nieces, nephews and grandchildren they were all made to feel comfortable and welcome.

It was felt that the staff on this ward were different because they made an effort with all of them, getting to know them and involve them in her aunt’s care – this was no mean feat!

As a nurse herself, she was hugely impressed, humbled and so grateful for the fantastic standard of personal, loving care her aunt received from the staff.

The senior charge nurse should be immensely proud of her team who do a demanding job with great kindness, patience and humour.

As a family we will always be grateful for the wonderful person centred care we all received.