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June 2018


Queen Elizabeth University Hospital Glasgow - I had my baby on the 15th May 2018 at the QEUH. He was born at 6:29am by emergency section. The caring staff in the labour ward and the theatre staff were amazing. They were all caring and reassuring and looked after me and my son extremely well. I can’t thank them enough!


Royal Hospital for Children - I recently attended with my son who has suffered a rather large laceration to his forehead having injured himself on some scaffolding. The Emergency Department staffs were fantastic from Joan Marshall to Barry Crumlish and Angela Rae. They all made my son feel relaxed, special and safe at all times. He couldn't stop talking afterwards about how they had looked after him. He is very proud of the wound that Angela expertly sutured. Well done all and thank you


Gartnavel General - The night shift staff whom look after the Tate ward in Gartnavel. Are a great team of staff who are very conscientious, professional, intelligent and stretch themselves beyond their limits. I also find as its night staff they manage to keep the patients very calm and get people to their rooms with no problems. They are a great team an asset to the NHS.


Princess Royal Maternity - I had my child via elective caesarean last week and I just wanted to take the time to thank your staff at the hospital. I work in a customer service based job and always find that people are always quick to complain but never compliment good service. I had an emergency section previously so kind of knew what to expect with this section. Every member of staff I dealt with was so polite, kind and caring and really took the time to reassure me everything was going well. They are all a credit to the NHS which unfortunately people are too quick these days to complain about. I was delayed for hours in recovery due to a lack of beds on the ward. Again all the midwives were so apologetic and accommodated us in any way they could have. I just thought I would take the time to let you know the staffs really are amazing here and to thank you once again for everything they did for me, my husband and new baby. Kindest regards


Stobhill Hospital (New) - I attended physiotherapist day rehabilitation unit at Stobhill hospital. The staff were all lovely and nothing was any trouble, I attended twice weekly for six months started off in a wheelchair when I left I could walk slowly with a zimmer.The OT department were fantastic they got me all the aids that I required to retain a certain level of independence and promoted my wellbeing. Occupational department I say thank you for helping me you made life so much better.


Glasgow Royal Infirmary - I have just been in for ortho surgery and passed through the same day admissions unit prior to theatre. I am most impressed by the standard of care and the time and precise information given to me. Every member of staff was a delight to communicate with. They all took time to listen then discuss. My experience has been very positive. The recovery staffs were also excellent in their care and kindness. Typical Glasgow very caring. The ward staff again very kind and extremely thoughtful Physio precise and methodical. Everyone had excellent listening skills and all were so kind and thoughtful. Marks out of 10 I’d give 11. So well done Glasgow Royal staff


Victoria Hospital (New) - Dear all. On Monday the 25th of June I was under the care of the first class team of Nurse Collette, Nurse Kirsty, Dr Hawthorn, Dr Thomas and Dr Moffat in the day surgery unit at the New Victoria Hospital. I wanted say a very big thank you to everyone involved in my care, including Margaret who called me in advance of the procedure and the lovely young lady who carried out my pre op assessment. I’ve had some really challenging experiences during other procedures in the past, specifically in relation to anaesthetics. My comfort and recovery on this occasion has been the most positive by far.


Queen Elizabeth University Hospital Glasgow - Good morning I would like to provide some (belated) positive feedback to a number of departments who helped me hugely during a miscarriage, subsequent pregnancy and the birth of my daughter. Last year I had a scan at the early pregnancy assessment in the QEUH and was told I had miscarried. Although this was tough news, the staffs was brilliant, understanding and provided clear information. Due to various issues, I ended up having to go to the Royal Infirmary to get a D&C procedure. It was quite traumatic but I could not praise the staff enough. Again they were so understanding, supportive and kind. Thankfully I fell pregnant again quite soon and the early pregnancy assessment staff in the QEUH happily obliged with early scans to put my mind at ease. This made such a huge difference to me and it seemed as though this was no problem to them at all. At about 30 weeks in my pregnancy I was diagnosed with Obstetric Cholestasis. Again this was a worrying time but the staffs in the hospital were amazing. I would particularly like to say thanks to the ladies at Daycare who were cheery, fun and informative through my twice weekly monitoring sessions. Finally, I had a healthy baby girl born at the QEUH on the 29th Jan 2018. The staffs at wards 48, 49, and 50 was again outstanding and provided amazing care, information and support throughout days of being induced, to post natal care. The staff at the maternity unit are absolutely fantastic, they all, without exception, had a smile on their faces whilst providing an outstanding level of care. Thank you.


Queen Elizabeth University Hospital Glasgow - I recently attended the Institute of Neurological Sciences for a spinal operation. After undergoing my pre-assessment on Wed 20th June, I was operated on the following day. I would like to advise that the treatment I received was of the highest quality in professionalism, care, understanding and general friendliness and I would like to thank and congratulate all the staff concerned for their hard work and dedication.


Royal Alexandra Hospital - I am receiving ongoing treatment for dermatology (skin cancer spot removal and ophthalmology (facial surgery to improve eyesight). In the last fortnight, my wife broke her leg in a slip at home. The treatment we have both experience at the RAH has been fantastic. All of the staff and surgeons have performed brilliantly, and our experiences could not have been better. We are both 70 years old and get very annoyed at 'politicians' running down the Scottish NHS simply to try to score points against the Scottish Government. They are doing a great job and everyone I know supports you to the hilt. Please keep up the good work and know that you are valued and respected.


Stobhill Hospital (New) - I recently attended the breast clinic following an urgent referral from my GP. The service I received was fantastic. All the staff were kind and supportive, especially the doctor (Sorcha). The “one stop shop” meant that I could have a mammogram on the day and be given my results there and then. The entire appointment took less than 90 minutes. Amazing! Thank you so much to all the staff - not just clinical staff but reception staff too.


Royal Alexandra Hospital - I had abdominal pain with vomiting, I contacted NHS 24 and was sent to the Out of Hours Service. The doctor I seen looked at my history and asked was I bothered with gallstones, I said no but he had it spot on. I was admitted to Ward 20. From the moment I was admitted I received incredible treatment from everyone that I came across. From the consultants, registrars, doctors, nurses, clerks, cleaners, meal servers, porters, x-ray, I mean where do I stop. People complain about the meals I thought the quality and quantity was just right but due to my gallbladder there was a lot I could not eat, in saying that I did not starv. Everyone was so CARING professional and informative, nothing seemed any bother to them even the most mundane request. Can anyone say they enjoyed their stay in hospital, maybe but it can be made more comfortable with dedicated well trained and motivated staff


Victoria Hospital (New) - I attended the Day Surgery Dept at the New Victoria Hospital on Tuesday 19th June 2018. I would like to draw attention to the excellent care and treatment I received from many members of staff throughout the day. Their good humoured professionalism is reassuring and inspirational. I can’t speak highly enough of the great job they do and hope that my thanks can be conveyed to them.


Stobhill Hospital - Due to a mix up at my GP practice I had to have new blood tests done before I could have my ECG. This meant I had to wait on site but the staff went out of their way to keep me informed and reduce my waiting time, including working through lunch. I cannot praise them highly enough for their help.


Queen Elizabeth University Hospital Glasgow - My mum was brought by ambulance yesterday to the initial assessment unit. The ambulance men were so professional, kind and reassuring as she has not been in hospital for 54 years. I am so impressed with the setup at the unit where she had all her tests done in 8 hours before transfer to the acute receiving unit. Every staff member we encountered treated her with care and dignity despite the unit being incredibly busy and I want to thank those staff on duty 18/6/18 between 12.00 and 21.00 for their excellent care.


Glasgow Royal infirmary - Our doctor sent my daughter to GRI on the 17/4/18 late afternoon. We got taken to the treatment area and it was two female, a male nurse and a doctor who was very pleasant. The doctor was very smartly dressed, friendly chap, short auburn/brown hair with beard he was well mannered. I am annoyed I did not get his name as I was worried about my daughter. He was dealing with a few patients and yet he made them all at ease. My daughter had to have a spinal tap which he done, she also had a scan, he kept us informed while he treated her. I would just like to say that he is a credit to the health service and so were the other NHS staffs working alongside him. The staff in ward 51 also a credit to the health service so friendly and helpful.


Queen Elizabeth University Hospital Glasgow - Hi, I just wanted to let you know what a positive experience I had in A&E, ward 10c and theatre. The staffs were so pleasant, efficient and caring. My stay was short but I have nothing but praise for all staff at every level. Everything was explained clearly and I felt that I mattered to each and everyone. Having worked in the NHS all my working life I feel that staff only ever seems to get negative comments. Please pass on my thanks to all concerned. Thanks again


Glasgow Royal Infirmary - I have nothing but praise for the staff of ward 63a. From the top to the bottom everyone whether they are doctors, nurses, auxiliaries or students gave the best standard of care possible. Nothing was too much trouble and I praise them all highly.


Gartnavel General - I had an operation under local anaesthetic for ‘trigger finger’ on Tuesday 12th June 2018. I was in Ward 2A before and after the day surgery. I would like to say how efficient, friendly and kind the staffs were, both in the ward and the operating theatre. I was treated so well by everyone and would like to thank them all for making the experience so pleasant. I can’t thank everyone enough.


Glasgow Royal Infirmary - I'd to say a big thank to Nurse Marion McAneny and the rest of the nurses who were involved while I was at the plastic Surgery Unit today (Mon 18th July) for a cyst removal. They all made me feel at ease even though I was very nervous about the procedure. They were all very nice and friendly and talked me through everything they were doing. They were absolutely fantastic. Thank you very very much.


Stobhill Hospital ( New ) - I would just like to praise my consultant for doing my colonoscopy on Thurs, 14th June . He was very professional and took great care of me. He even arranged for me to stay in the day before due to medication problems before procedure. I would like to praise the staff on ward A for their care and everyone who looked after me in the department. Keep up the good work you truly are amazing .


Royal Alexandra Hospital, Panda Centre - We had an appointment with Emma Rankin at the RAH Panda centre today regarding our 9 month old child’s allergies. From the moment we walked in Emma was very welcoming and spent a lot of time asking us questions to get a full understanding of the current situation. Emma then was very thorough with feedback on what we should be doing going forward to manage the allergies my child suffers. We felt comfortable to ask several questions, even the ones we may have felt were a bit silly and Emma was able to answer all of them. We were surprised and delighted by the length of appointment as we felt a lot more comfortable managing the allergies when we left. Emma was also incredibly thorough and after our appointment sought some feedback from one of the paediatricians who has an interest in allergies and called us back with further information. We found Emma to be very knowledgeable, with a great manner and a genuine interest in her patients, she is a credit to your service.


Royal Hospital for Children - Over the years my sons condition has meant we have been to hospital plenty of times. This is the most efficient. Has the friendliest staff, and is the best experience we have ever had. Thanks to everyone for the excellent care my son received.


Queen Elizabeth University Hospital Glasgow - Was treated at QEUH after giving birth on 31.5.18. Care received from staff excellent from maternity assessment, labour ward and during inpatient stay. All extremely professional, competent and caring professionals. Was readmitted one week later for infection. Again care received was of an excellent standard. Cannot give enough praise for all maternity staff.


Queen Elizabeth University Hospital Glasgow - I have recently been a patient on ward 9A and would like to thank all the staff for looking after me. I have reached a certain age without spending time in hospital or requiring surgery until recently, so you can imagine I was quite nervous about the whole thing. Well I shouldn’t have bothered, the staff on 9a where second to none and put my mind at ease. I know the NHS gets a bad rap sometimes, but I disagree with that, my treatment was excellent and the nurses that looked after me where amazing and I can’t thank them enough, and everyone from porters to doctors to healthcare assistants to nurses ensured that my wellbeing was also looked after and when I was finally discharged I was fit and healthy to go home..I would like my thanks passed onto 9a


West Glasgow Ambulatory Care Hospital - Good evening. Yesterday afternoon (Monday) I had an appointment in the cardiology department, where I was to walk on a treadmill to test my heart. I'm sorry I have forgotten the names of your staff. However, I am writing to praise the doctor and nurse for being so understanding and patient with me during this test. They put me at ease and explained what would happen at every stage of the test. They listened to me (in my opinion, the most important part of any consultation.) They acted in a professional manner at all times. I would be obliged if you would pass on my comments to the staff concerned and to senior management


Queen Elizabeth University Hospital Glasgow - Words cannot express my gratitude to the doctors and staff who were on duty on Saturday 2nd June about 9.15am who brought me back to life twice when my heart stopped.


Queen Elizabeth University Hospital Glasgow - As a patient I would just like to thank the staff on every shift. The care I received was second to none. You are all a credit to your profession. Good luck in the future and thanks very much again.


Queen Elizabeth University Hospital Glasgow - Wonderful staff, from catering to consultants and everyone in-between. Beautiful hospital.


Royal Alexandra Hospital - My mother is receiving post surgery care in the High Dependency Ward within the RAH. Such high quality health care aligned with an empathic person centred approach from all staff is incredibly reassuring and restoring of humanity.


Vale of Leven District General Hospital - My mother came for endoscopy this afternoon to the Vale of Leven hospital. From arrival to discharge, the information was clear, straightforward and delivered by caring, helpful staff. My mum was so nervous, quite upset before she came and the staffs were just lovely. They anticipated timescales and made sure we were well informed. A beautifully run clinic, by amazing staff - thank you!


Glasgow Royal Infirmary - I was admitted to Ward 43b on the 29th of May for monitoring before undergoing an angiogram and I have to say all the staff were very friendly and helpful nothing to was too much for these hard working Angels and I was kept up to date on every aspect of my care. Students nurses were also very friendly well done to the Cardiology team ward 43b.


Queen Elizabeth University Hospital Glasgow - I am writing to tell you how grateful I am that you were the consultant assigned to me when I suffered my injury the other week. The competency of you and your team was awe inspiring, and I couldn't have been more lucky that you were duty when I came into the hospital that day. When I first arrived at A&E in pain, my heart sunk at the amount of people waiting but thanks to the system you have in place I was called very quickly. The treatment and smooth process of going through x-ray was tremendous. The work you do is so important. And you excel at your work in every way possible. So, thank you. With unending gratitude. PS I would like to thank the consultant and make sure she gets the feedback she deserves. I have removed names and will send a separate email.


Queen Elizabeth University Hospital Glasgow - Compliments to Coronary Care Unit - Queen Elizabeth University Hospital/ Southern General & Jubilee Hospital Clydebank Coronary Care Unit. Hello, I'd like to take this opportunity to express my deepest thanks to all the staff including Ambulance Crew and all the staff at both Glasgow & Clydebank Jubilee Hospital Coronary Care Unit Staff who took me into their care on the early hours of Wednesday 30th May and discharged on Monday 4th June 2018. Staff at both hospitals was not only life savers but an honour to be served by their excellence beyond standard. Every step of the Cardiac Arrest recovery process was flawless and I believe the staff & NHS Scotland should be publicly congratulated, that we have a World Class Service to be proud of. I'd like my thoughts to be shared with each department who brought me into their care and lovingly discharged me back home to my family. Thank you all from the bottom of my heart, and the biggest thank you from me to a wonderful group of professionals, you all made my day, Slainte...


Victoria Hospital ( New ) - A couple of weeks ago, I brought my daughter to Minor Injuries with a head injury. The nurse, I think his name was Laurie, was absolutely amazing. He was so calm and professional, which helped my daughter to feel calm. Laurie was incredibly patient, and took great care in talking my daughter through everything which allayed her fears.


Renfrewshire - I cannot praise Caroline and Robert (who carried out my nail surgery today at Renfrew podiatry) highly enough - they really put me at ease and explained everything perfectly. They are a credit to our wonderful NHS!


Royal Alexandra Hospital - I just wanted to praise Doctor Hair & his team at the Gynaecology department at the RAH. I recently visited for a procedure at the Day Unit my nurse Joanne could not be any nicer & made me feel at ease. Ian the other doctor & Maggie the nurse in recovery were amazing to a true credit to the NHS. So through & professional every step of the way I can’t thank everyone at this department enough I felt I had to write to you. I have been lucky enough to never been in hospital so I was worried sick all the staff mentioned above made me feel at ease explaining everything &. The professionalism is second to none. Kind Regards


Queen Elizabeth University Hospital Glasgow - I was admitted as an emergency with a fracture dislocation of my right ankle on Friday 1st June, having been helicopter down from Oban. I just wanted to express my sincere gratitude to the staff in A&E, in particular the Consultant Fiona Gunn, who was extremely professional, kind and reassuring. She understood exactly what how I was feeling, listened to me and told me everything I needed to hear. She is a very caring doctor who is a credit to your service and I hope these comments can be fed back to her. The nursing staff were also great, particularly David who also remained calm, kind and professional


Queen Elizabeth University Hospital Glasgow - After a very short stay for spinal surgery I felt compelled to write and let you know how impressed I was with every aspect of my visit. Clear explanations of all the risk factors associated to my surgery. Great staff happy and friendly. Overall a very positive experience.


Queen Elizabeth University Hospital Glasgow - The staff who attended my daughter over the last few days were simply wonderful. Some of them in particular, renewed my faith in humanity. Such genuine kindness and concern, empathy and understanding and a trainee nurse, Catriona, was simply exceptional. It is so lovely, particular in this day and age, to receive such kindness and care in the know that this person has found their true vocation. Thank you to all of you.


Royal Hospital for Children - I would like to pass on my thanks to two particular members of staff who made a huge difference to my son during his recent admission. Mr Bradnock, surgeon did an amazing job and kept us informed at every stage and staff nurse Maura ( sorry I don't remember her surname) in PICU who was extremely professional and offered the best care to my son as well as providing support to my husband and I. I hope that our appreciation can be passed on to both members of staff .


East Renfrewshire - Wish to thank both receptionists - Carol and Caroline, Gleniffer Medical Group, Barrhead Health Centre, for the compassion, understanding and going that extra mile to help both myself and husband, who had just recently falling ill.. They were both amazing and can’t thank you enough.


Queen Elizabeth University Hospital Glasgow - I attend the MRI department in the Neurological building this morning for a scan. I would like to give some feedback to all staff I encountered in that department. I was seen to in a very timely manner and greeted by very friendly staff that showed care and compassion from the minute I arrived until the moment I left. I am a nurse myself and felt quite prepared for what was going on as I drove to my appointment today, however when I arrived I suddenly realised just how daunting things can be when you are on the other side, receiving care. Both the health care assistant and the radiographer were very reassuring and made me feel at ease, talking me through exactly what was going on and rechecking I was ok throughout. Please pass on my feedback as I would like those involved to know how they made today a positive experience for me. A huge thank you.