Address:
Grange Road
Glasgow
G42 9LF
Greater Glasgow and Clyde
Telephone: 0141 201 6000
Click on a ward name for more details
Visiting times 11.30am to 8.30pm.
Protected meal times at 12noon - 1.00pm and 5.00pm to 6.00pm.
Please note that whilst we protect mealtimes, we actively encourage relative/carer participation and are happy to invite people in to meet the needs of the individual and practice flexibility.
Ward visiting times - 11.30am to 8.30pm. Flexible visiting hours but please note our protected meal times:
Approximate meal times are:
We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.
Ward visiting times - 11.30am to 8.30pm. Flexible visiting hours but please note our protected meal times:
Approximate meal times are:
We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.
Day Surgery
Visiting: Evenings Only - 7:00 to 8:00 pm - Monday to Thursday
Core hospital hours are 8.00am till 9.00pm. Check individual service listings for specific times.
After 6pm and at weekends this is the base for the GP Emergency Out of Hours Service - call 111
The New Victoria Hospital opened its doors to patients for the first time on 8th June 2009. The £100 million hospital is one of the most modern and well equipped in Scotland.
It provides an attractive and welcoming environment for patients and visitors with light, airy public spaces, comfortable waiting areas and modern consulting rooms.
Patients not only benefit from modern new facilities. The way care is provided from the hospital has also changed for the better.
Services have been redesigned around the needs of the patient to enhance the quality of care and speed up diagnosis and treatment.
About 400,000 patients will attend the hospital every year.
In addition to outpatient clinics, day surgery and diagnostic services, the hospital provides a number of specialist services such as cardiology and gynaecology.
There is also a Minor Injuries Unit with its own dedicated entrance for rapid access to a highly skilled clinical team. The unit is open seven days a week 9am - 9pm.
A&E and Minor Injuries Services are available in a number of locations. Use our postcode finder to see which is the right one for you.
Patients from south-east Glasgow, Rutherglen and Cambuslang requiring an MRI scan, renal dialysis or chemotherapy are now able to get this locally at the New Victoria Hospital.
Click on a service name for more details
The multidisciplinary team of health professionals will provide a programme of assessment, behavioural change, education, exercise, supervised group training and psychological support.
Services include:
The Hospital includes consulting and treatment rooms and a modern, comfortable patient lounge.
Opening hours:
9.00am - 5.00pm Monday to Friday
General Tel: 0141 347 8150
Location name: Level 0
It will be staffed by a multidisciplinary team of surgeons, anaesthetists, day surgery nurses, health care support workers and clerical staff.
The department will be supported by 23-hour beds which will enable clinicians to extend the range of procedures offered. The beds will also be used for patients who do not have a carer or access to a phone to stay in hospital overnight to complete their post-surgery recovery.
The pre-assessment clinic, where patients are assessed for suitability for day surgery, is based in general Outpatients.
Opening hours:
7.30am - 8.00pm Monday to Friday
General Tel: 0141 347 8215
Location name: Level 1
These services are provided by gastroenterologists, specialist surgeons, endoscopy nurses and, in the case of bronchoscopy, respiratory physicians.
The unit will also provide a one stop rapid access rectal bleeding service.
Opening hours:
8.00am - 8.00pm Monday to Friday
General Tel: 0141 347 8305
Location name: Level 0
Medical imaging uses different imaging technologies and processes to image the human body for diagnostic and treatment purposes.
Opening hours:The Minor Injuries Unit will treat adults and children aged five and over for a range of minor injuries. Open between 9.00am to 9.00pm every day of the year.
A&E and Minor Injuries Services are available in a number of locations. Use our postcode finder to see which is the right one for you.
An injury is damage caused to the body by something physical (for example a fall).
The Minor Injuries Unit will:
Who should not attend the MIU?
Patients with serious injuries will be taken to the local A&E department.
Minor Injuries Units will not deal with illnesses. An illness can be described as when you feel unwell or in poor health, for example, if you have a high temperature (see below about what to do in the event of illness).
The Minor Injuries Unit will not treat:
For some types of these conditions you can contact NHS 24 for advice on 111 or get in touch with your GP. If you are uncertain about what to do you should contact NHS 24 or if the situation is an emergency you should phone 999, or go to your local A&E Department.
You should also attend A&E with a minor injury between the hours of 9pm and 9am when the MIU is closed.
What if my child is under 5? If your child is less than 1 year old you should attend the A&E Department at Yorkhill (Royal Hospital for Sick Children).
If your child is between 1 and 5 years old, you should attend the A&E Department at Royal Hospital for Sick Children, Govan or the nearest adult A&E Department.
The MIU is only intended for people with less serious injuries who are aged 5 years and older. If your child has an illness they should not be taken to a Minor Injuries Unit. For advice on this you can contact NHS 24 on 111 or get in touch with your GP.
If you are uncertain about what to do you should contact NHS 24 or if you think it is an emergency you should go to the Royal Hospital for Sick Children, Govan or phone 999.
Directions From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.
If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.
Find your nearest and opening times - enter a postcode and age of patient to locate the Minor Injury Unit you should attend.
Opening hours:9am-9pm Monday to Sunday
Our closing time is 21.00. After 20.45 you may not be assessed and treated but instead triaged. This means if you attend after this time we will assess your condition and if it requires more intensive treatment you may be required to go to the main Emergency Department at the Queen Elizabeth University hospital.
When your GP surgery is closed, and you’re too ill to wait until it re-opens, you should contact the GP Out-of-Hours Service by calling NHS 24 on 111.
When you call NHS24, you will be put through to a health professional who will ask you about your symptoms and arrange for you to see a GP if necessary. The out-of-hours GP may either call out to see you or you may be asked to attend the primary care emergency centre where the out-of-hours GPs service is based.
Please do not attend a primary care emergency centre without calling NHS 24 first.
The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours (when your doctor's surgery is closed)
Please do not attend the out-of-hours service without calling NHS 24 first on 111
Opening hours:Weekdays Monday - Friday 6.00 pm - 7.30 am
Weekends 6.00 pm Friday - 7.30 am Monday
Beside the Minor Injuries Unit on Level 0.
Access is via the dedicated entrance for Out of Hours close to the Minor Injuries Unit to the rear of the building.
From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.
If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.
General outpatient clinics are located on all three floors of the hospital. Each clinic is identified by a single letter from A to P and has its own reception and waiting area. Your appointment letter will indicate which particular clinic you should attend.
Wherever possible, outpatient clinics will offer a 'one-stop' service where a number of appointments will be scheduled on the same day. As a result many patients will leave the clinic with tests complete, results explained, and a clear outcome of the visit. For others it will be a stay of a few hours instead of admission to hospital or for separate visits to be seen at a clinic.
Telephone numbers for Outpatient Clinics
A copy of our outpatient leaflet may be downloaded here(PDF)
Core opening hours 8.30am - 5.00pm Monday to Friday although some clinics will operate until 8pm.
For anyone coming to the hospital, whether as a patient or visitor.
The Health Information Centres provide:
These services can help you understand and manage your condition.
Please drop in to see what is on offer or give the staff a call.
Open Monday to Friday, closed during public holidays.
Opening hours:
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening hours:
8.00am - 5.30pm Monday to Friday
A Healthcare Chaplain is available to patients, visitors and staff at The New Victoria Hospital and can be contacted on 0141 452 3221.
The Sanctuary is a space designed for reflection, quietness and prayer. There are faith and belief resources, including those for Muslim Prayer. The Sanctuary can be found by turning left at the main reception desk, then right after the double doors. It is open during hospital opening hours.
The Chaplaincy Service delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.
For general enquiries about Healthcare Chaplaincy in NHSGGC you may contact the Head of Chaplaincy and Spiritual Care tel: 0141 211 3026 or email us at [email protected]
If you are contacting the Chaplaincy Service about a patient in one of our hospitals, please ensure, if possible, that the patient is aware of this and has agreed to it.
An NHS Healthcare Chaplain is always on-call and ward staff can arrange for them to be paged. A Roman Catholic Priest is also available at all times.
Contact Tel: 0141 452 3221