SURGERY TIMES 8.45am - 1.00pm and 2.00 - 6.00pm Please telephone 0141 589 8000 to make an appointment. Interpreters can be arranged by the receptionists for those patients who do not speak English.
APPOINTMENTS The practice operates an open surgery system Monday to Friday between 9.00am and 11.00am. Non English speaking patients with urgent problems can be seen the same day, but normally in the afternoon. This gives our staff time to access an appropriate interpreter. An appointment system is in use at all other times and the first available GP is offered. Appointments with a named GP are available on request (in the case of a child or incapable adult, at the request of a responsible person). We shall endeavour to comply with any preference expressed but need not do so if the preferred practitioner has reasonable grounds for refusing or does not routinely perform the service requested. Any specific requests will be recorded.
Triage System A triage system is in operation every morning. The practice nurses are fully qualified in triage and vet all calls made in the morning for house visits and same-day appointments. The nurses are also happy to offer telephone advice for any non-urgent medical problems. The receptionist will ask you for brief details and the practice nurse will telephone you as soon as she is free. If the call is urgent please let the receptionist know to enable it to be prioritised.
EMERGENCIES/OUT OF HOURS ARRANGEMENTS In an emergency outside of normal surgery working hours please telephone NHS 24 on the following number - 111. This telephone helpline is staffed by specially trained nurses who can give you immediate information and advice on what to do. The NHS 24 website is available at www.nhs24.com
ACCESS FOR THE DISABLED There is a ramp at the rear of the building to aid wheelchair access. Surgery rooms and toilet facilities are located on ground floor.
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