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We are listening

We are listening to feedback from patients, relatives and visitors in more ways than ever before.

We collect feedback in various ways to make it easier for people to tell their views on their health service. These include:

  • surveys and questionnaires
  • one to one interviews
  • focus groups of patients
  • standing panels of patients, carers or members of the public
  • patients or carers being members of clinical networks or advisory groups
  • Public Partnership Forums provide useful feedback to our Partnerships

The ‘2017-2018 Annual Report Feedback, Comments, Complaints and Concerns’ shows the numbers of comments received and examples of improvements which have been put in place thanks to people’s feedback click the links below for the summary report and the full report.

See Archive below for previous reports by year.