On 20 December 2016 a report describing the how we informed and engaged with patients, carers and interested parties about the proposal and the feedback heard during this process was submit to the Board asking them to:
The Board approved moving to a formal 12-week consultation which will be launched early 2017.
We will again work with the Stakeholder Reference Group, composed of staff and patients’ and carers’ representatives, to develop our consultation materials and approach. We will widely publicise the launch of our consultation.
We are proposing to reshape the delivery of our rehabilitation services for the elderly in the North East of Glasgow. This would result in the transfer of services from Lightburn Hospital to our acute sites at Glasgow Royal Infirmary and Stobhill Hospital and to local care homes and community facilities in the East End of Glasgow.
You can find out more about our proposal in our Information Leaflet.
We Informed and Engaged on this proposal from 01 September and heard comments and feedback on it until 06 December 2016.
To shape our proposals and hear what patients and the public think we delivered a substantial engagement programme with people across the area. This programme was shaped by a Stakeholder Reference Group that included representatives from older peoples’ groups, carers’ associations and patient groups from across the area.
The stakeholder reference group overseen the development of a range of communications resources and helped advise us on the best means of engaging with those affected and local communities. You can find out more about the work we do with them on the Stakeholder Reference Group page.
Public engagement was delivered jointly by the Health Board and the Health and Social Care Partnership. It is was shaped through discussions with the Stakeholder Reference Group and included things like:
We sent letters to an extensive network of community groups and organisations to inform them about our engagement on this proposal. We also sent them a copy of our information leaflet and invited them to attend our public events.
We have presented to and heard comments from the North East Health and Social Care Public Partnership Forum and Baillieston Tenants Association and held two public events. We held drop-in sessions in Lightburn Hospital to speak to current patients their carers, family and friends.
We Held two public events on Wednesday 2 November in the Fullarton Park Hotel to talk to people about our proposal, and find out what they think about it. Catriona Renfrew, the Board's Director of Planning and Policy, presented information about our proposal and how people can help shape our thinking around the options presented during the event.
Ann Marie Rafferty, Head of Operations, North East Glasgow Health and Social Care Partnership (HSCP) presented information about community services for older people and the focus on maintaining their independence, health and wellbeing by getting them access to the right service at the right time. There was also information about the HSCP's vision, subject to Scottish Government funding, to invest East End of Glasgow and work with people to develop a new health and social care hub.
You can view all the information materials presented; including travel analysis to the hospital sites from across the area; a survey of how visitors travel to Lightburn Hospital; and information about the types of inpatient accommodation at Lightburn Hospital , Stobhill Hospital and a local care home. The draft summary note of the event provides an overview of both events.
Three drop-in sessions were held in Lightburn Hospital covering a morning, early evening and afternoon to allow patients, their carers, family and friends to feedback. Two weeks before the sessions a poster advertising them was displayed throughout Lightburn and this also included contact details and methods for alternative ways to provide feedback.
Twenty-five people ranging from carers, visitors, day hospital and outpatients were engaged with at the sessions. We heard:
Praise for the multidisciplinary team approach at Lightburn and the excellent care provided across all the services there. Some people expressed concern that this might change if services and staff were to relocate elsewhere.
That for many people in the East End Lightburn was easily accessible; however some people from the area without access to a car did describe it as difficult to reach by public transport.
People who had been to Stobhill Hospital provided positive feedback about the facilities available there; however there was concern that, especially for visitors, public transport from the East End would be restrictive.
Beyond the concerns expressed above, people generally understood the clinical reasons behind the proposal and that we wanted to improve services and care for the elderly across the whole catchment area. Some carers liked the idea of a ‘one stop shop’ without having to travel for further investigations and reducing repeat visits.