Policies and leaflets
If you, or someone you know would like a copy of our Complaints Factsheet in another language or format, please call us on 0141 201 4915.
Scottish Public Services Ombudsman (SPSO) - www.spso.org.uk
SPSO handles complaints about public services in Scotland including councils, the National Health Service, housing associations, the Scottish Government and its agencies and departments, universities and colleges and most Scottish public authorities. Their web site provides a library of useful documents and support for patients and NHS staff in making a complaint and complaint handling good practice.